Gerald Nissan of Naperville

Great Not pushy, fast and friendly service! Did not push me I to something I wasn’t looking for or couldn’t afford. I was in and out without any headaches Not pushy, fast and friendly service! Did not push me I to something I wasn’t looking for or couldn’t afford. I was in and out without any headaches! Very Pleasant experience from walking in the door to signing the papers! More

Howard helped my mom purchase a new Nissan Howard is a great guy, always honest and forthright. He is one of a kind. My mom who had recently retired wanted to purchase a Nissan and I knew where Howard is a great guy, always honest and forthright. He is one of a kind. My mom who had recently retired wanted to purchase a Nissan and I knew where to bring her, to Howard and Gerald Nissan. He took great care of her and she is very happy with the car and the transaction. More

Frank Resolved Problem Quickly due to Manny's Poor Service I had leased a Rogue for my daughter in 2016. That experience went very well. However, when I came back to do the paperwork to buy out the lease in I had leased a Rogue for my daughter in 2016. That experience went very well. However, when I came back to do the paperwork to buy out the lease in April, I had an extremely negative experience with Manny. However, I must commend Frank. When I came in to complain about the issues that were still ongoing with the lease buyout, Frank immediately made sure my problems were resolved. Michael Procek assisted me and was easy and excellent to work with as well. I appreciate good managerial skills and leadership and happy that my daughter's problems have finally taken care of. Thank you Frank for your assistance. However, "Don't expect Service From Manny!" I had tried to write a separate review but it was mysteriously taken down. So here is the accounting of his poor customer service: When I went to complete the lease buyout paperwork on April 13, I had the unfortunate experience of having Manny assist me. I was the primary lessee and had to sign off on the lease since my daughter, who lives in Oregon, was the one actually purchasing the car. Manny said he would take care of everything and all my daughter had to do was to send back the check. During my time with Manny, I kept asking for copies of the paperwork that I had signed as well as the payoff amount to keep for my records. He kept telling me he would give me copies, then he said he couldn't since he had already given the paperwork to finance, but then said he would send me a copy the next day. Not receiving copies of the paperwork was definitely an issue--why does someone not want you to have copies of legal documents? Is it because they are trying to hide something or because they are lazy and don't want to bother with actually providing service? I have still not received any copies of the paperwork. My daughter received the paperwork from the dealership, signed it and returned it with her check on April 20. She then received her temporary license, but it was dated to expire on May 13. Her check was never cashed. Megan kept contacting Manny but never received any updates. Upon investigation with another salesperson, Jason, we were told that Manny hadn't paper clipped her check to the paperwork and the check was shredded. Jason told Megan to overnight another check, he would expedite the process, reimburse her for the overnight expense, and send her another temporary license. Jason confirmed her check was received and sent to corporate. This was on May 15. As of June 9, Megan still had not received another temporary license and had been driving with expired plates since May 13. Whenever she contacted Manny she was told he would look into it, or that he had to talk with his boss, or her just never responded to her emails. On June 10, I went to see Frank Pizzirulli who stated he had never heard of this situation before and immediately took care of resolving this issue. While Frank restored my faith in the dealership, I can only state that if you want service, do no talk with Manny! More

A new car that fit my budget David worked hard to help me get in a brand new car that fit my budget. His manager, Sean was equally as helpful. Mission accomplished. Richard in fi David worked hard to help me get in a brand new car that fit my budget. His manager, Sean was equally as helpful. Mission accomplished. Richard in finance was also great More

Extremely straight forward. This was straight forward David made the transaction easy and I feel confident that I received a good deal. I would recommend David and Richard to my This was straight forward David made the transaction easy and I feel confident that I received a good deal. I would recommend David and Richard to my friends. They are knowledgeable in their areas. More

Howard is amazing!! Howard and John were absolutely amazing! I usually don’t like going into an actual dealership bc they play so many games and it’s so confusing but Ho Howard and John were absolutely amazing! I usually don’t like going into an actual dealership bc they play so many games and it’s so confusing but Howard was honest and super nice and got me and amazing deal on my new Kicks!! I LOVE it and the experience was great!! I would definitely recommend this dealership and Howard to friends!! More

Howard Krick is excellent We have been buying our cars at Gerald Nissan of Naperville for the past 9 years, Every time has been the best customer service and best price. Howard We have been buying our cars at Gerald Nissan of Naperville for the past 9 years, Every time has been the best customer service and best price. Howard Krick goes above and beyond to satisfy the client, he is very friendly, professional, patient, kind and takes good care of his customers. We are very happy and we will continue to buy our cars there. Howard Krick put all his time and effort to help us in getting not one but two new cars! Boris Gerdov, Howard Krick, Jose Torres, and all the people at Gerald Nissan Naperville are a great team! We‘ll be back!! More

Third Car From Gerald Let me tell you, each time I have come into Gerald Nissan for a new car, the deals have only gotten better. Chris, Frank, Will and Howard really took Let me tell you, each time I have come into Gerald Nissan for a new car, the deals have only gotten better. Chris, Frank, Will and Howard really took care of me. Howard took a chance on me back in 2014 when my credit was not the best and got me into an affordable car after the engine blew on my old 2003 Grand Am GT. Now, I am in my first brand new car, a 2019 Nissan Kicks. I am beyond excited. This car will grow with me as I am growing professionally. I'll be back in a few years for a 370 z...If the paycheck allows of courseQ More

My third Nissan Chris, Frank and Howard really went above and beyond to help me get out of my lease and help me purchase a new car. I’ve never been so thankful for a Chris, Frank and Howard really went above and beyond to help me get out of my lease and help me purchase a new car. I’ve never been so thankful for a dedicated team like Gerald Nissan the are the best ever. More