Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Nissan of Naperville
Naperville, IL
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country!
Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles.
If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 874 reviews
January 20, 2020
Do not purchase a make other than Nissan from them as a used car. They will not service it properly. Brought my Acura in for warranty work on Nov 16th. Service mgr actually said "not sure what she wants used car. They will not service it properly. Brought my Acura in for warranty work on Nov 16th. Service mgr actually said "not sure what she wants us to do with it, we don't fix those". Well I was assured when I purchased the car there that they would take care of all maintenance. Was told they would "order some parts" and get back to me. Well it's been 2 months. Haven't heard a thing. Fixed some things myself and took it in for service elsewhere in the meantime. Very disappointing. More
by Julie t
Employees Worked With
Anthony Zobjeck
December 28, 2019
I went to Gerald Nissan, and had such a great experience! Sean the manager was great, and I appreciate the transparency at the store! I’ll definitely recommend to my family and friends! Sean the manager was great, and I appreciate the transparency at the store! I’ll definitely recommend to my family and friends! More
by Allan80
Employees Worked With
David Shapiro, Sean Kastrati
December 25, 2019
WOW After reading these reviews about Mgr Sean K I thought I was the only one! Had about the same negative experience but over in North Aurora Kia 2 years ago. Swore I would not return until he was no thought I was the only one! Had about the same negative experience but over in North Aurora Kia 2 years ago. Swore I would not return until he was not there anymore. Will now have my recall serviced. This guy was a hot head on the sales floor and I have it recorded on my phone. More
by Simon M
Employees Worked With
Sean Kastrati
December 08, 2019
Howard was recommend to me by a neighborand she was right. I was interested in a 2019 Murano, Howard took me out to drive and explained everything to me but then I saw another car that was less money and took I was interested in a 2019 Murano, Howard took me out to drive and explained everything to me but then I saw another car that was less money and took that one for a ride and thought it was ok . So I proceeded to purchase that car and Howard explained it all and I did the financial part then took it home. The next day Howard called to see how things were going. I was so depressed with this car and Howard told me to bring it back in. So I returned and between Howard and Chris they made that process seem simple and never complained about the extra paperwork in purchasing the Murano I originally wanted. Then finised off the process with William in finance, which was a delight, a real personal person. Rode off into the wind and really love my 2019 Murano. I would seriously recommed Howard to anyone and everyone. Gerald Nissan is at the top of my list. More
by smueller2@wowway.com
December 06, 2019
I visited Gerald Nissan Naperville. For Black Friday deals. They are not ready to quote the prices for the model we asked and forcing us to do test drive for all the cars without giving approximate cos deals. They are not ready to quote the prices for the model we asked and forcing us to do test drive for all the cars without giving approximate cost and deals. They wasted my half day and behavior is not at all good except sales person. More
by Jps
Employees Worked With
Xander Castro
December 03, 2019
The best salesman (Howard) and dealership I have ever dealt with! If you are looking for a new vehicle you must go here; you won’t be disappointed. Easy process and no pressure! dealt with! If you are looking for a new vehicle you must go here; you won’t be disappointed. Easy process and no pressure! More
by Tracy
Employees Worked With
Other Employees :
Paul Gawel, William Sammauro, Jose Torres, Chris Rafalski
December 03, 2019
Great Experience Howard and Chris made sure to explain everything in detail and went above and beyond. They followed up the next day to see if we had any questions. Howard and Chris made sure to explain everything in detail and went above and beyond. They followed up the next day to see if we had any questions. More
by garza0526
December 03, 2019
Howard was very kind and attentive to my immediate need. I am grateful I met him, Chris and Kevin. They worked together as a team to help me get the best rate and service possible in My situation. I am than I am grateful I met him, Chris and Kevin. They worked together as a team to help me get the best rate and service possible in My situation. I am thankful I found honest and genuine people that work in this industry. More
by Marina T
November 26, 2019
Fair and Honest A manager there made some pretty big mistakes and the price we were told quickly was off the table - after a few discussions with the GM, they honored A manager there made some pretty big mistakes and the price we were told quickly was off the table - after a few discussions with the GM, they honored the original offer we were told. I did not expect that kind of honesty at a car dealer - very impressed. More
by boostd4
Employees Worked With
Chris Rafalski, Xander Castro
October 24, 2019
My second car from Gerald Of Naperville I got my first car without any credit history. Vinod and Will were really helpful . Now I have traded in and got my second vehicle from here and again I got my first car without any credit history. Vinod and Will were really helpful . Now I have traded in and got my second vehicle from here and again they both did their best and got me into the best deal possible More
by MuhammadMuzammil
