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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

November 18, 2020

Very Professional and timely. Excellent service and I’m very good waiting experience. The facilities are great. Good selection of coffee and snacks while I was waiting. Very good handling of the Covid pan More

by Jflynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Nov 20, 2020 -

Gerald Nissan of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Sam Guzzino | General Manager

November 18, 2020

Jacob Lindholm's knowledge and professionalism has made the purchasing experience smooth and stress free. My family has purchased (over time) five vehicles from Jacob and the trust established with him is More

by wlhotopp
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Gerald Nissan of Naperville responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Sam Guzzino | General Manager

November 18, 2020

Saul was Extremely courteous and top rate in taking care of me. He determined my car rattles came from my moon roof. I made a new appointment, and Saul had a loaner waiting for me. The moon roof Was fixed More

by Wilfried
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Gerald Nissan of Naperville responded

Wilfried, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Saul does for Gerald Nissan of Naperville and our customers. Hope to see you again soon! Sincerely, Sam Guzzino | General Manager

October 27, 2020

I have taken my car for issues covered under warranty 2 times here. Both times they said that my issue was not covered by my warranty. (one time they claimed they could not replicate an issue that I had re More

by RickT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Jillich
September 27, 2020

Jacob was extremely helpful and paid attention to what we were looking for. We walked away with our dream car and were extremely happy. Thank you! More

by debhadraba
Recommend Dealer
Yes
Employees Worked With
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Gerald Nissan of Naperville responded

Thank you for leaving us this review We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Sam Guzzino

September 12, 2020

The guys here are amazing! I have bought 3 cars from Howard already and brought my 77 year old mom today to look at a Kicks. She was thrilled and now has a new car. Howard is such a stand up guy. He rea More

by MitziPearson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Gerald Nissan of Naperville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future! Sincerely, Sam Guzzino

May 16, 2020

Thank you Tom for your excellent help I had an issue with my car that seemed like it would require towing. Tom Huhn in the service center went above and beyond to help resolve the situati More

by sherlock
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Huhn
May 19, 2020 -

Gerald Nissan of Naperville responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Matt Gerald, General Manager, mgerald@geraldauto.com

March 31, 2020

Tom's outstanding service! The only reason I'am with Gerald Nissan of Naperville is the outstanding service I've received from Tom at the North Aurora Nissan and hasn't skippe More

by bric647
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Huhn
Apr 08, 2020 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Matt Gerald, General Manager, mgerald@geraldauto.com

January 31, 2020

Regular service and new car purchase Great job by all! Mark Jillich is knowledgeable, professional and always accommodating. Bobby Jones has been my only salesperson for the last 7 vehicl More

by jimval332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Jones, Mark Jillich
Feb 04, 2020 -

Gerald Nissan of Naperville responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Nissan of Naperville. We can’t wait to see you for your next servicing appointment! Sincerely, Matt Gerald, General Manager, mgerald@geraldauto.com

January 26, 2020

Thank you Arnulfo Martinez, we came in on December 27, 2019. You worked hard to get us the best car, we love our 2016 Nissan Rouge SV. The Warrens More

by steve_warren67
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Arnulfo Martinez
Jan 27, 2020 -

Gerald Nissan of Naperville responded

Thank you for the feedback! We are happy to hear about your positive experience at Gerald Nissan of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Matt Gerald, General Manager, mgerald@geraldauto.com

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