Gerald Nissan of Naperville

I walked into Gerald Nissan with my Dad and my list of must-haves in our next vehicle. Manny was exceptionally knowledgable and extremely helpful by going over all the options and physically climbing in a must-haves in our next vehicle. Manny was exceptionally knowledgable and extremely helpful by going over all the options and physically climbing in and out and all around (like my kids, ha ha) to show me visually the different scenarios. He also really LISTENED and even picked up on clues that I was not yet in my “buying window”. Once we test drove and determined which size vehicle was best, Gerald Nissan allowed me to borrow the actual vehicle overnight and into the next day of our regular daily routine. Manny also gave me the time and space to check out the competition on my list. He understood what a big purchase this is and wanted me to be certain and happy long after the sale. Smart man! I was also pleasantly surprised at the easy process of working directly with sales manager, Vinod on price and packaging. Not pushy. Very kind. And clearly cared about making sure we were good with and understood every line item. Thank you. As a female, car shopping can often be overwhelming and there have been times in the past (NOT at Gerald) where I have left in tears, because of the old-school mentality that girls just don’t know. Never once did I feel this way. And I have to give a shout out to Jake too! He made what is normally a LONG, boring and overwhelming process — the nitty gritty of paperwork — almost fun with his visuals and personal way of making sure we were aware of all we were signing. If you are in the market — no matter the brand of car honestly — I highly recommend giving Manny / Gerald Auto Group a call and chance to help you out. Thank you all again and again! Signed, one happy mom More

Over the last 3 days I have been working with John Palmer and his Sales Manager Neil Becker. It has been an absolutely wonderful experience. John is excellently educated about the Nissan vehicles and options and his Sales Manager Neil Becker. It has been an absolutely wonderful experience. John is excellently educated about the Nissan vehicles and options. He is also very well educated about the other brand or model options so he can help you make the best of your time spent comparing alternative make and models. I felt that John was making sure the options we were discussing were appropriate for my needs and also fit my budget. If John wasn't available, there were always other staff around or answering phones to make sure my questions were promptly answered, either on site or by phone, text, or email. John is also enthusiastic about his job and what he does, and that's reflected in his ability to sit in the vehicle with you and make sure you know every single cool thing the vehicle can provide for you, your loved ones, or your precious cargo. I felt that the end price and financing was very fair and the best that could be expected given the current state of world affairs. Well equipped options are rare and cost more nowadays, and that's just how it is. John let me know the options available to keep my car locked down and available until I was ready to purchase, and as of last night I am now the very proud owner of a new 2023 Nissan Rogue. If you're looking to get the best bang for your buck - and time is money - call Gerald Nissan of Naperville and ask to meet with John Palmer. You'll be happy you did it. More

Excellent service, salesperson went above and beyond helping me. All you knowledge about the car made my decision to get my new electric car easier and casa very confident doing it. helping me. All you knowledge about the car made my decision to get my new electric car easier and casa very confident doing it. More

Grateful for the easy transaction, great explanations, simple trade-in, and honesty with the whole sale. Will remember Manny and Dana and the Gerald Nissan family for our next car! Thank you! simple trade-in, and honesty with the whole sale. Will remember Manny and Dana and the Gerald Nissan family for our next car! Thank you! More

My experience with Gerald Hyndai was horrible. They were trying to make me pay for the tune up on a trade in they have. I was leaving and received a call from Jose Valdovinos at Gerald Nissan lo They were trying to make me pay for the tune up on a trade in they have. I was leaving and received a call from Jose Valdovinos at Gerald Nissan location I told him what happened and he assured me it would not be that way with him having issues or any complications or price haggling. HE WAR RIGHT. i drove off the lot with my Jeep Grand Cherokee I was trying to by next door to them. This is the location I tell my friends to go to. More

My experience with Gerald Nissan was seamless from start to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to G to finish. John Palmer did an excellent job of making the purchase process a breeze! I would definitely recommend anyone in the market for a car to Gerald Nissan to shop with John. More

All I hear is Customer Care, but I got none. Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supp Waited all day for a status call back and never heard back. Even the automatic texting, I sent a text and no response. Some guy name Saul was supposed to be my contact, no response. Had to call a 3rd time and ask for a manager. Spoke to Brad and got an excuse. Saul let for the day, I asked, and no one took over his customers. I will never do business with Gerald Nissan of Naperville; I tried once when I first bought my Nissan, made the mistake to give them another try. They have not changed. Brad did me a favor, I call another auto shop, I will be saving almost $300 that this dealership could have made but lack of leadership, and I’m going to have the auto shop do the work. If I'm going to be paying top dollar, I want at least good customer care, not employees that look like your bothering them or see you waiting and no one take the initiative to help a customer. Poor leadership, high prices, and zero customer care. More

biased manager. . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then retur . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then return it without doing any work, while charging you for a loaner. More

Alison the Sales Manager is fantastic Chad the sales representative is great as well . Highly recommend seeing them representative is great as well . Highly recommend seeing them More

After visiting many dealerships lately, I was very impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and th impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and thoughtful. He really worked with the sales manager, Luis, to get us a reasonable deal, despite the current climate of auto sales. And the business manager, Jacob, did a great job explaining things without being pushy. I totally recommend this team. Definitely ask for Austin! More