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Gerald Nissan of Naperville
Naperville, IL
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country!
Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles.
If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 874 reviews
January 20, 2021
I been a Gerald Nissan customer for more than 25+ years and as always I value their service, always on time, friendly and professional. Waiting area very accommodating for customers, always clean and comf and as always I value their service, always on time, friendly and professional. Waiting area very accommodating for customers, always clean and comfortable. More
by aramirez
Employees Worked With
Mark Jillich
January 20, 2021
I was give a large amount of help from Mark on who to call to get my car towed to the dealership and once it was there the service was fast and professional . All went well. call to get my car towed to the dealership and once it was there the service was fast and professional . All went well. More
by pwjunk
Employees Worked With
Mark Jillich
January 20, 2021
I would like to express my sincere and thanks to the customer care team for completing the requested maintenance timely. It was great meeting and chatting with the team leader, whom I was not aware of customer care team for completing the requested maintenance timely. It was great meeting and chatting with the team leader, whom I was not aware of the years of services with Gerald Nissan of Naperville. I also personally thank him for his service as an Arm Force member to this great nation. I also served and shared memories of my time in uniform. I was also made aware of upcoming maintenance that is recommended. I am always impressed with the cleanest and hospitality of all staff members. Thank your, James Delaney Jr. More
by clever_jdj
Employees Worked With
January 17, 2021
Great experience as always! Clean and comfortable waiting area and Saul my service rep is always helpful and the best I’ve ever worked with anywhere. Gerald Nissan isn’t the closest Nissan dealership to my h area and Saul my service rep is always helpful and the best I’ve ever worked with anywhere. Gerald Nissan isn’t the closest Nissan dealership to my home but I wouldn’t consider going anywhere else! More
by marygal816
Employees Worked With
January 16, 2021
I was happy with the professional and friendly service. The waiting area was kept clean and comfortable. I will be going back there for my next service appointment. The waiting area was kept clean and comfortable. I will be going back there for my next service appointment. More
by Mlkale3
Employees Worked With
January 09, 2021
I always have a great experience at Gerald Nissan of Naperville. Everyone is friendly and professional. Also,they have a very nice waiting room. Thanks for the great service! Naperville. Everyone is friendly and professional. Also,they have a very nice waiting room. Thanks for the great service! More
by Silvia
Employees Worked With
Mark Jillich
January 07, 2021
Great service department. Came in for a oil change service was nice and quick. Nice waiting area as well. Nissan of Naperville thanks again ttyl. service was nice and quick. Nice waiting area as well. Nissan of Naperville thanks again ttyl. More
by Foster.jordan23
Employees Worked With
Mark Jillich
January 07, 2021
Great service as ever. I love the quality of service. plus everyone is so friendly, great waiting room w/ snacks and water. Get up to date news while you wait also. plus everyone is so friendly, great waiting room w/ snacks and water. Get up to date news while you wait also. More
by miraallen425
Employees Worked With
Not sure. I forgot what team I was on. None of name above. I believe last name Moreno
January 05, 2021
Absolute worst service I've ever had in my life. For two years, couldn't diagnose a problem with remote start and continually suggested it was user error instead of ever even attempting to fix it. Took my years, couldn't diagnose a problem with remote start and continually suggested it was user error instead of ever even attempting to fix it. Took my car in for a simple oil change and they forgot to put the plug back in. I got all the way home and found out all the oil leaked out. Called them, they did nothing, denied it, didn't even pay for a replacement oil plug. My car grinds forever now. It was brand new two years ago. Every single time I have left this dealership since I bought my car, I have been furious. More
by corey
Employees Worked With
