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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

February 06, 2021

Great customer service.Provided me with shuttle service nearby and picked me up after I called. Car was serviced in the time they had estimated it to be, More

by apetrolis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Feb 10, 2021 -

Gerald Nissan of Naperville responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Sam Guzzino | General Manager

February 06, 2021

Saul was awesome as always! He took extra time to show me a few things on a new car I had a question about and had some one pull my car into the service bay to warm up as it was 10 degrees outside. Thank More

by Orty16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Gerald Nissan of Naperville responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Sam Guzzino | General Manager

February 05, 2021

As always, service was provided in a professional, friendly manner. I was provided updates during my wait for my vehicle. Mark Jillich has been my Service Manager for a number of years and has remaine More

by 15 year old Bugaboo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 10, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Sam Guzzino | General Manager

February 03, 2021

Gerald Nissan is an outstanding car dealership. Their people clearly know that their customers are Job #1 and they treat me with respect and special attention when I am having my cars serviced by them. I More

by ptr6fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Gerdov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Feb 05, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to share your kind words about your experience at Gerald Nissan of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Sam Guzzino | General Manager

January 27, 2021

The service department, especially Saul, has consistently met and exceeded my expectations. He works hard to get my car taken care of timely and makes sure that I am not inconvenienced while the service is More

by cbernacki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Gerald Nissan of Naperville responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Sam Guzzino | General Manager

January 23, 2021

This is a great dealership and the employees at Gerald Nissan are very helpful and friendly and I take my car Sentra for all service. Wish I can say the same for the Nissan brand. Thanks More

by jdscott1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jan 27, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

January 22, 2021

We have owned Nissans since 1986 and have purchased all of our NIssans from Gerald Nissan. They provide outstanding customer service and vehicle service. I have never ever had an issue and I plan to purcha More

by ptr6fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Jan 26, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Sam Guzzino | General Manager

January 22, 2021

All employees help you as if they were your own personal helper. I like the way they work together. I feel confident that no matter who is there that I will be taken care of. I want to thank Andrew in Servi More

by mrjcv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Mark Jillich
Jan 26, 2021 -

Gerald Nissan of Naperville responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Sam Guzzino | General Manager

January 22, 2021

I am always satisfied with my visits to Gerald Nissan. The employees are friendly and knowledgeable. They honestly care about their customers and their vehicles. More

by Lschroeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Huhn
Jan 27, 2021 -

Gerald Nissan of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Sam Guzzino | General Manager

January 21, 2021

This place is great! Love the concierge that walked around and talked vehicles with me to help pass the time! Thank you so much, I will be back! More

by Amy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Gerald Nissan of Naperville responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Sam Guzzino | General Manager

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