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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

February 28, 2021

Excellent service- they were ready when I arrived- the waiting area was spaced apart and clean - someone even came and asked if I wanted coffee, etc - car was done and even washed - thank you! More

by Jane
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Mar 03, 2021 -

Gerald Nissan of Naperville responded

Jane , we are glad to hear you enjoyed your recent visit to our service department. At Gerald Nissan of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Sam Guzzino | General Manager

February 28, 2021

We always receive prompt, courteous service from Gerald Nissan and today was no exception. Care was taken to explain things. We would never hesitate to come her for the best service on our Nissan Rogue Spo More

by Tom
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Gerald Nissan of Naperville responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Sam Guzzino | General Manager

February 22, 2021

Horrible service they RIP you off and do not perform the service they are paid for!!!! Do not shop for vehicles or service your cars!!! More

by Marlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Cabrales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Molero
Mar 03, 2021 -

Gerald Nissan of Naperville responded

That is not the kind of experience we seek to provide, Marlin. Please call us when you can so we can address this together. Sincerely, Sam Guzzino | General Manager

February 20, 2021

Saul Cabrales very helpful. Work done quickly and good .All explained well.Definitely recommends. My expperience at Gerald Nissan has always been satisfactory. Thank you. More

by gajos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

February 19, 2021

Mark Jillian was very thorough and helpful. My experience at Gerald has always been top notch. I was in and out in under an hour! More

by M Wickart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 24, 2021 -

Gerald Nissan of Naperville responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Sam Guzzino | General Manager

February 13, 2021

“Excellent Service”My experience in purchasing a car “Excellent Service” My experience in purchasing a car from Gerald Nissan was excellent. I worked with Shamir Maredia and his excellent team through t More

by Rajesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shamir Maredia, Santosh Arcot
Feb 18, 2021 -

Gerald Nissan of Naperville responded

Hello Rajesh and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Shamir was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Sam Guzzino | General Manager

February 12, 2021

Waiting on regional customer service decision to homer warrantee on icc sensor replacement again. Sensor has malfunctioned since vehicle was 90 days old. Replaced with improved sensor that has failed. Sen More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Gerald Nissan of Naperville responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Gerald Nissan of Naperville! Sincerely, Sam Guzzino | General Manager

February 11, 2021

Both Johnny the sales manager and Noaha Lara, my salesman, went above and beyond to help us purchase our car. They were friendly and patient while we decided between multiple vehicles. I would recom More

by svhilde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noaha Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Maradiaga
Feb 17, 2021 -

Gerald Nissan of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Sam Guzzino | General Manager

February 10, 2021

As always Howard Krick took care of us. He was very helpful and also saved us a great deal of money. Never a pressured meet More

by Nissan.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Guzzino
Feb 16, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

February 07, 2021

I feel very comfortable and confident that I will get great service at Gerald Nissan. Mark Jillich has always explained everything to me about my car. Everyone is very friendly. Thank you. More

by Alice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 10, 2021 -

Gerald Nissan of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Sam Guzzino | General Manager

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