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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

May 21, 2021

Gerald Nissan Service Department never disappoints. Cordiality, efficiency, communication and quality of workmanship are all top notch! My Altima has been well taken care of for ten years!! More

by molly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph and Robert
May 24, 2021 -

Gerald Nissan of Naperville responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Guzzino | General Manager

May 21, 2021

Saul took good care of my and my Rogue, took care of my issues and had me finished in an hour. Very courteous guy, experience was excellent. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Gerald Nissan of Naperville responded

Hi Bill, and thank you for this great review! We're happy to hear that Saul took care of you! They are a great asset and we appreciate all that they do. Sincerely, Sam Guzzino | General Manager

May 17, 2021

Always very professional and informed. Listens to me when I explain my car's problem and translates it to what needs fixing, in a reasonable time. Explains other things found wrong and fixes them after consu More

by scotchl6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Think his name was Matthew, in Service.
May 18, 2021 -

Gerald Nissan of Naperville responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Gerald Nissan of Naperville's Service Department. Sincerely, Sam Guzzino | General Manager

May 13, 2021

Joe was great to work with and the car feels great! Only thing I can say is to talk more on what labor cost will be. I was explained the cost of parts well but was shocked at total price with labor added on More

by Jessica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
May 19, 2021 -

Gerald Nissan of Naperville responded

We would like to thank you for sharing this review, Jessica. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Sam Guzzino | General Manager

May 12, 2021

Vinod makes buying a car a worry free and easy process. Buying a car with Vinod, you always get the best car at the best price. More

by michelleballon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Gerald Nissan of Naperville responded

Michelle, thank you, and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Aaron Assllani | aasllani@geraldauto.com

May 12, 2021

Matt was very friendly and explained everything. He was willing to videochat with my spouse to go over the recommendations. The waiting room was comfortable. More

by ruthsark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kraft
May 14, 2021 -

Gerald Nissan of Naperville responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Aaron Assllani | aasllani@geraldauto.com

May 11, 2021

Shamir was very professional and polite didn’t feel rushed or pressured very trustworthy he listened to me had clear communication price was as negotiated More

by Cynthia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shamir Maredia
May 17, 2021 -

Gerald Nissan of Naperville responded

Congratulations on your new vehicle, Cynthia. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Shamir was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Sam Guzzino | General Manager

May 07, 2021

Thank you Joseph for taking care of my car and dealing with the wheels call for me! You provided great service and in a timely manner! More

by Jenna.whitaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
May 17, 2021 -

Gerald Nissan of Naperville responded

Hi Jessica, and thanks for the great feedback! We're very happy that Joseph was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Sam Guzzino | General Manager

May 07, 2021

Always prompt and courteous service when my car is being serviced at Gerald Nissan. And I really love when my car comes out cleaner than when I brought it in! Save me a trip to the car wash!! More

by ronkisiel
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Gerald Nissan of Naperville responded

Ron, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Nissan of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Sam Guzzino | General Manager

May 03, 2021

Very friendly and knowledgeable staff. Always a good experience. Excellent customer service. Service is prompt and delivered as promised. Easy to make a convenient appointment. More

by labelli1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Gerald Nissan of Naperville responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Sam Guzzino | General Manager

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