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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

June 26, 2021

Great dealership. Everything perfect. Only problem is that I get so many surveys from various parts of Nissan family. More

by glatz50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Gerdov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Whitted
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres, Aaron Asllani, Matthew Stewart, Luis Guzman
Jun 30, 2021 -

Gerald Nissan of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 16, 2021

Installing the replacement part for my car took much less time than I was originally quoted, which was a nice surprise; The issue was fixed in just a couple hours. My key battery was also replaced at a nomin More

by Cody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Molero, Jose Torres
Jun 22, 2021 -

Gerald Nissan of Naperville responded

Cody, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 15, 2021

Gerald Nissan is a great dealership. I would highly recommend them to anyone looking for a new car or for service on their vehicle. The service department is the best in metro Chicago. More

by D20517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 15, 2021

Get new tires and an alignment. Gerald Nissan of Naperville is outstanding. The service department is the tops in the area. My service writer Joseph went out of his way to make it a positive experie More

by D20517
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Jul 01, 2021 -

Gerald Nissan of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 13, 2021

In and out. Loved it. Came for recall service work on air bags. Service was scheduled and they let me know how long it would be and it was right on time. More

by karbina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Lindholm
Jun 16, 2021 -

Gerald Nissan of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 12, 2021

I always feel that the service has my back! I wouldn’t take my car anywhere else. We have been going to Gerald Nissan for over 15 years More

by Heathermj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jun 16, 2021 -

Gerald Nissan of Naperville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 08, 2021

Matt Kraft was a great Nissan worker that took good care of me. I was out of there in just over nan hour. I also want to thank Pam Scahill who set up my appointment and informed me my recall part was in. More

by mvmensinga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kraft
Jun 11, 2021 -

Gerald Nissan of Naperville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 05, 2021

Saul has been very helpful and addressed the issues with my Maxima. He explained the problems and expressed his concerns clearly. I have been very satisfied with the service at Gerald Nissan. More

by Rob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 02, 2021

I've purchased my car and have had it serviced at this dealership since I bought it. Always satisfied with the service I've received at this location. More

by vseals96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Gerald Nissan of Naperville responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Aaron Assllani | aasllani@geraldauto.com

May 22, 2021

My sales rep was first class and knowlegeble.He helped My sales rep was first class and knowlegeble. He helped with the cars specs and details. He helped with the trade in. I was very pleased. More

by Robertaksamit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jillich, Jorge Famania
May 24, 2021 -

Gerald Nissan of Naperville responded

Robert, Gerald Nissan of Naperville would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Sam Guzzino | General Manager

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