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Gerald Nissan of Naperville

Naperville, IL

4.0
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country! Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles. If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
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1575 West Ogden Avenue

Naperville, IL

60540

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Showing 874 reviews

July 18, 2021

I brought my car in for serving. They took care of the problem and took care of a recall at the same time. I didn't have to wait when I dropped it off and it was completed before I thought it would be. More

by cericso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Knapper
Jul 18, 2021 -

cericso responded

You were professional and took care of my problem in a timely manner.

July 16, 2021

Great service, kept me informed as to the status of the visit. Great service, kept me informed as to the status of the visit. Bought my car here too. More

by Ss
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jul 21, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 15, 2021

Excellent service department here! Bought my Juke here and have satisfied with all service appointments that I have received. Everyone in the intake area is polite and super friendly. Highly recommend! More

by Medtranz@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich
Jul 19, 2021 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 08, 2021

All the years I have taken my car for service I have only good thing about Red team and now the White Team . Both Mark J. and now Robert have met my expectations. More

by scabay
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert of White Team, Mark Jillich
Jul 08, 2021 -

scabay responded

Overall very satisfied with Gerald Nissan

Jul 08, 2021 -

scabay responded

Would recommend Gerald Nissan

July 07, 2021

Always receive excellent service from Saul. They get my car in as soon as possible. They complete the service in a timely manner all the time. More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Gerald Nissan of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 06, 2021

service rep went out of his way to be sure i was accommodated properly. cannot say enough about this experience ad well as all past encounters with service staff More

by pv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not recall his name but he said he was new on the job about one month
Jul 09, 2021 -

Gerald Nissan of Naperville responded

Thank you for putting your trust in Gerald Nissan of Naperville! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 06, 2021

Good guy. Got me the hard to find truck I wanted in a couple of days. The owner of this location should be very fortunate to have an associate like him! Thanks bro! More

by Shorttaground
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Gerald Nissan of Naperville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 04, 2021

Es Excelente servicios en todos los aspecto y Manuel es un Excelente y Amigable Vendedor,estoy feliz de haber llegado a este maravilloso dealer,gracias. More

by Cruz jose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Urdaneta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Gerald Nissan of Naperville responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sinceramente, Aaron Assllani | aasllani@geraldauto.com

June 28, 2021

So responsive and able to assist with the preventative care and making sure my wife’s car was well maintained! More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kraft
Jul 01, 2021 -

Gerald Nissan of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 28, 2021

Mr. Guzman and 2 other employees, Austin and Matt, handle the situation well. More

by pquinn56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Komar, Matthew Stewart
Jul 01, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Aaron Assllani | aasllani@geraldauto.com

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