Gerald Nissan of Naperville

Wow! just wow! Love this dealership and especially the way Marvin Martinez carried himself throughout the transaction. 10/10! just wow! Love this dealership and especially the way Marvin Martinez carried himself throughout the transaction. 10/10! More

The sales process here has been absolutely horrible. This place is a straight-up bait-and-switch operation. They advertised a 2025 Platinum Armada as being in stock, but when I arrived, the salesperso This place is a straight-up bait-and-switch operation. They advertised a 2025 Platinum Armada as being in stock, but when I arrived, the salesperson claimed they were “looking for it” while having me test drive a completely different color vehicle. When I returned, they suddenly said the advertised car was “already sold” — and then tried to sell me something entirely different. To make matters worse, they undervalued my trade-in by about 30% compared to another dealership’s offer. Between the misleading advertising, the shady switch tactics, and the lowball trade-in, this was one of the worst dealership experiences I’ve had. Beware of their pricing and bait-and-switch scam. Stay far away from Gerald Nissan of Naperville. More

Gerald Nissan The bill was NOT padded with ridiculous, unneeded accessories or options. JACOB in financing was so amazing and down to earth. He is genuinely a kind and smart individual with a family of hi unneeded accessories or options. JACOB in financing was so amazing and down to earth. He is genuinely a kind and smart individual with a family of his own and understands that families have budgets. I don’t mind spending money if I’m just given the facts to decide myself, I don’t need to be tricked into spending money. Gerald Nissan gets it. Return business is how they survive and they do it right. Thank you The Concialdi Family 2/21/25 More

Luis was very helpful and knowledgeable! I am very happy to deal with Gerald Nissan Of Naperville.Jorge the manager made it possible to have our new sentra the same day.The whole team was gr I am very happy to deal with Gerald Nissan Of Naperville.Jorge the manager made it possible to have our new sentra the same day.The whole team was great. Sincerely. Joe Urban More

I have a leased Nissan Pathfinder with Gerald Nissan Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet th Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet this guy named Bradley Diebert (Brad) as your service advisor. Be careful about mentioning any issue you facing with the vehicle - if it is Nissan warranty covered they will never find any issue and if it is not covered then the part need to be replaced in most occasions. My car running below 20K when I took for 4th servicing and I mentioned bit of braking issue. And they made me change Brake Pads for rear wheels - below 20K miles it is surprising for Break Pad replacement. I did ask for a explanation how this happened as I am confident my driving style won't cause it. However this guy didn't like I argued with him and even taunted me in formal way when I was walking out - "Have a Good Day" (the tone) like "I screwed your day. What you going to about that?" I may not go for Nissan as my next car, definitely not going with this dealership for next car even if it Nissan. More

Brandon Schulze was very helpful and knowledgeable! Great service - all my answers were answered, very knowledgeable young man! I will definitely come back when I am ready to purchase my new car! Great service - all my answers were answered, very knowledgeable young man! I will definitely come back when I am ready to purchase my new car! More

I just wanted to say that my husband and I had a very good experience with the sale person Brandon S. I was very impressed by the knowledge and understanding us. My husband and I don’t really speak Engli good experience with the sale person Brandon S. I was very impressed by the knowledge and understanding us. My husband and I don’t really speak English and Brandon did a great job speaking to us in Russian. I was very pleased with all the answers from him. We did not buy a car yet, but we will be back since I am trying to save more for down payment! Very young handsome guy- I will recommend him to my neighbors and friends! God Bless and see you soon! More

Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More

I purchased a Hybrid Pathfinder here in 2014. My experience with the sales department and it's manager was horrible. A vehicle they claimed they got from another dealership with issues like the T My experience with the sales department and it's manager was horrible. A vehicle they claimed they got from another dealership with issues like the Turbo had to be replaced. They could not get me out of the door fast enough after selling me this car. Have they changed? I would not know because after 1 service visit I never returned. In keeping with my promise to them I continue to alert people of the questionable practices of this dealership and would never recommend them to anyone. Buyer Beware!! More