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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
170 Reviews
Call Service Center (708) 720-8999

170 Reviews of Gerald Kia of Matteson - Service Center

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February 04, 2025

It was very busy, one of the coldest days. Service was fine. Wish I had received a car wash. More

by RANDICOLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson, even on such a cold day. I'm glad to hear that were able to deliver a fine service. We strive to provide the best experience possible, and we hope you'll return for your next visit, where we'll make sure to include a car wash. Thank you again! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

Take too long for an oil change and wiper blades. Doesn't make sense so More

by mikesimp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not sure what the guy name was
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Feb 07, 2025 -

Gerald Kia of Matteson responded

mikesimp86 - Thank you for your feedback regarding your recent experience. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please feel free to contact me anytime so that we can discuss your experience further and provide the service that you deserve in the future. Sincerely, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

February 02, 2025

Convenient location comfortable waiting room pleasant employees free coffee discount savings waiting to receive. fast service More

by karenharris195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with service department
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, comfortable waiting room, and friendly staff at Gerald Kia of Matteson. It's great to know that you appreciated the free coffee and were satisfied with our fast service. We look forward to welcoming you back and hope you take full advantage of the discount savings! Sincerely, The Team at Gerald Kia of Matteson

February 02, 2025

Didn’t have equipment to correct problem. Was suppose to have it ordered and call back but have heard nothing. More

by Blrust10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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February 02, 2025

The timeliness and communication with customers was excellent. Need more outlets to plug up devices. More

by tate18105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're thrilled to hear that you found our communication and timeliness excellent. We appreciate your suggestion about needing more outlets for devices; customer feedback is vital as we strive to improve the experience at Gerald Kia of Matteson. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 01, 2025

Fast friendly efficient service! Time is valuable in my line of work. So when I encounter businesses that have the same values and great service, it's a no-brainer. More

by kraeflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear you experienced fast, friendly, and efficient service at Gerald Kia of Matteson. We understand the value of time, and we strive to provide our customers with the best possible experience. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 01, 2025

I was treated good a the time they said it would take to fix my car was accurate and except able More

by JCWHEELE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person was great
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! I'm glad to hear that you had a positive experience at Gerald Kia of Matteson and that the estimated time for your car repair was accurate and acceptable. We appreciate your support and look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

February 01, 2025

Went for an oil change and to fix my rear defrost. Sat there for over four hours and all they did was the oil change. Made me pay for a part to fix my rear defrost and never called me back still and i More

by NSALABURA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I don’t know
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Feb 07, 2025 -

Gerald Kia of Matteson responded

Nsalabura - Thank you very much for taking the time to share your experience with me. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. I would love the opportunity to get involved with your particular situation in order to help you get the service you deserve in an efficient manner and find out exactly where we missed the mark. Please feel free to contact me directly at my office, mobile or email at your earliest convenience. Thank you once again. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

February 01, 2025

Too much to type just know I want be back ever Poor service go somewhere else More

by cbrittne
Recommend Dealer
No
Employees Worked With
Service
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February 01, 2025

These rates are dead wrong Read reviews don’t look at the stars ⭐️ the stars shows 4 or 5 once you read the reviews the stars doesn’t match the reviews. Be careful when reading their ratings READ More

by blesstee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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