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Gerald Kia of Matteson - Service Center

Matteson, IL

4.1
139 Reviews
Call Service Center (708) 720-8999

139 Reviews of Gerald Kia of Matteson - Service Center

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January 31, 2025

Time for a routine oil change was one and a half hours which seems excessive. I took the dealer’s oil change package when I leased the car and was lead to believe that the service would be completed with More

by michael.barnum
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 31, 2025

I asked for a complimentry car wash and did not get it. After 10000 miles i should not have had to have my brakes resurfaced there's obviously something wrong there More

by Kw4533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2025

Swift and thorough. They got me in and out ahead of schedule. I appreciated the car wash too More

by FORWARDMOTION2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a swift and thorough experience at Gerald Kia of Matteson. It's great that we could get you in and out ahead of schedule, and we’re glad you enjoyed the car wash! We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Service was good but took an extremely long time to complete . There wasn't a status update until the car was ready which took about 5 hours to complete. More

by ZHICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Robert
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We appreciate your patience during your visit to Gerald Kia of Matteson. We understand that timely updates are important, and your comments will help us improve our communication. Please feel free to reach out to us if you have any further concerns or questions. We look forward to serving you better in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

A good job my blower is functioning properly thank you for the service and care More

by LITINIADAVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that your blower is functioning properly. At Gerald Kia of Matteson, we always strive to provide the best service and care for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Service was much better than my previous experiences. ...The manager got involved and made sure everything was done correctly More

by KEVIN_WELLS0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and his department
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Kevin, for your feedback! We're glad to hear that your service experience at Gerald Kia of Matteson was much better this time. Our team, including management, is always here to ensure everything goes smoothly. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The whole staff was very accommodating and they took the time to explain everything and answer any questions More

by burkeyman1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that our staff at Gerald Kia of Matteson was accommodating and took the time to address all your questions. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to welcoming you back the next time you need assistance! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The associates here are awesome. I will say that EVERYONE needs to be trained on the newer models that are being sold and need to be ready to address issues that do occur. However th More

by iou1galaxy8500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your thoughtful feedback! We truly appreciate your kind words about our associates at Gerald Kia of Matteson. We're committed to providing excellent service, and your insight about training on newer models is valuable. We'll use your feedback to assess and enhance our training programs. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Everyone in the service department is helpful and knowledgeable. They take great care of my car. More

by REALBLONDE1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that our service department has been helpful and knowledgeable in taking care of your car. At Gerald Kia of Matteson, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

They have fast, efficient, and nice customer service. They are to the point and helpful. More

by evetteperez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced fast, efficient, and friendly customer service at Gerald Kia of Matteson. Our team strives to be helpful and to the point, and your feedback is greatly appreciated. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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