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Gerald Kia of Matteson - Service Center

Matteson, IL

4.1
137 Reviews
Call Service Center (708) 720-8999

137 Reviews of Gerald Kia of Matteson - Service Center

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February 10, 2025

It was nice and they really did what they could to make sure my car run smoothly More

by aaliyah14johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Aaliyah! We're thrilled to hear that you had a positive experience with Gerald Kia of Matteson and that our team ensured your car is running smoothly. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 09, 2025

Don’t know if I like the dealership I know just know I really the the service department had bad experience with another service centet More

by glennanicosia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of them
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! At Gerald Kia of Matteson, we strive to provide top-notch service and support and are glad you appreciate our service department. Please feel free to reach out if you have any questions or concerns. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 09, 2025

Excellent customer service. Service advisor very attentive and answered questions and concerns. Vehicle was ready promptly More

by BECKYBOO223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you so much for choosing Gerald Kia of Matteson and for your wonderful review! We're thrilled to hear that you received excellent customer service from our attentive service advisor and that your vehicle was ready promptly. We appreciate your feedback and hope to see you again for your future needs! Sincerely, The Team at Gerald Kia of Matteson

February 06, 2025

Amazing outstanding service everyone was attentive and keep me updated on everything that was happening with my vehicle More

by latrishasutton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you received amazing and attentive service at Gerald Kia of Matteson. Keeping our customers informed is a top priority for us. We look forward to seeing you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson

February 06, 2025

Service is great and fast. I’ve never encountered an issue. Peter had great customer service skills. More

by moochie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Feb 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our service team at Gerald Kia of Matteson. It's fantastic to know that Peter provided you with excellent customer service. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 05, 2025

Shelly was very helpful and knowledgeable with the questions that we asked her. Helped us get an understanding of the process of our car. More

by LONDON.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, London! We're thrilled to hear that Shelly provided you with helpful and knowledgeable assistance during your experience at Gerald Kia of Matteson. We strive to ensure our customers understand the process, and it's wonderful to know that we achieved that with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

Transparent, timely, thorough - they are good about communicating up front and keeping you informed during the service process More

by Jill Cassidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in Service
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Jill, for your wonderful review! We truly appreciate your kind words about the transparent and timely communication you experienced at Gerald Kia of Matteson. It's our goal to keep our customers informed throughout the entire service process. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

It was very busy, one of the coldest days. Service was fine. Wish I had received a car wash. More

by RANDICOLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson, even on such a cold day. I'm glad to hear that were able to deliver a fine service. We strive to provide the best experience possible, and we hope you'll return for your next visit, where we'll make sure to include a car wash. Thank you again! Sincerely, The Team at Gerald Kia of Matteson

February 04, 2025

Take too long for an oil change and wiper blades. Doesn't make sense so More

by mikesimp86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not sure what the guy name was
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Feb 07, 2025 -

Gerald Kia of Matteson responded

mikesimp86 - Thank you for your feedback regarding your recent experience. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please feel free to contact me anytime so that we can discuss your experience further and provide the service that you deserve in the future. Sincerely, Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

February 02, 2025

Didn’t have equipment to correct problem. Was suppose to have it ordered and call back but have heard nothing. More

by Blrust10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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