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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
206 Reviews
Call Service Center (708) 720-8999

206 Reviews of Gerald Kia of Matteson - Service Center

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March 18, 2025

Great service and helpful auto dept. Would come back again. Thank you , the car runs great! More

by S9228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced great service and that your car is running wonderfully. We appreciate your kind words and look forward to welcoming you back to Gerald Kia of Matteson in the future! Sincerely, The Team at Gerald Kia of Matteson

March 17, 2025

After I got my tires rotated, it started making a metal popping sound and groaning when I turn. More

by CHENIYA A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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March 14, 2025

The service was great. Dropped my car off for recall inspection work. Was shuttled home until the service was complete! The staff was friendly and knowledgeable. More

by MDOT1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson while getting your recall inspection done. It's fantastic that our friendly and knowledgeable staff could assist you with your needs. We look forward to seeing you again for any future service! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

It is a convenient place to get my work done and it was all done properly More

by DDUSKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We are glad to hear that you found Gerald Kia of Matteson to be a convenient place to get your work done and that everything was completed to your satisfaction. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

I appreciate the customer service as everyone was courteous and pleasant. I had an oil change and a tire rotation and all was done in a timely manner. More

by TNTFARMBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete was my service person and he”s always personable and pleasant.
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team at Gerald Kia of Matteson. We're glad you appreciated our customer service and that your oil change and tire rotation were completed promptly. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

The service at the dealership was good. The waiting area was clean. The bathroom was clean More

by NANCYCONRAD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remembers
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your review, Nancy! We're glad to hear that you had a positive experience with our service and that you found our waiting area and bathrooms clean at Gerald Kia of Matteson. Your feedback is greatly appreciated, and we hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 14, 2025

I really like arron he was very knowledgeable and when I call him he was always there to answer my questions very friendly and funny a very good guy. More

by askewfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! I’m glad to hear that you had a great experience with Aaron at Gerald Kia of Matteson. Our team strives to be knowledgeable and approachable, and it’s fantastic to know that Aaron made a positive impression. We appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Shelley kept me updated on my vehicle and was professional and kind. She sent in reimbursement for my rental and I received it a week later. Even though it’s not for the full amount of my rental More

by Gemstones Mommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Gerald Kia of Matteson. It's great to know that Shelley provided you with timely updates and assistance. We appreciate your understanding regarding the reimbursement and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Easy to make appt,Matt explained all to be done and left car overnight .Matt got Mario to take me home,and it was ready by 9am next day. Attaway Gerald Kia! More

by DkdOOrkNOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that your appointment was easy to make and that Matt provided clear explanations. It's great to know Mario was able to assist you with your transportation needs. We appreciate your kind words and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

March 13, 2025

Easy to set an appointment, everyone is pleasant, and turnaround time is pretty solid. Very easy process all around More

by TMCSHARRY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know the name, but whole service dept is great
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Mar 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that setting an appointment was easy and that you found our team at Gerald Kia of Matteson to be pleasant. We strive to provide a smooth and efficient experience for all our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

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