Gerald Kia of Matteson - Service Center

The service provided was quick and easy. As a customer, I barely had to do anything. As a customer, I barely had to do anything. More

Service takes entirely too long especially for a simple oil change. My tire was punctured by Kia during the process and I didn’t get a new one. 😡 oil change. My tire was punctured by Kia during the process and I didn’t get a new one. 😡 More

I dropped my car off in the morning. I was told it would take about 2 hours. I was given a ride home. It was about 2:30 in the afternoon and I heard nothing. I called Gerald and was then I was told it would take about 2 hours. I was given a ride home. It was about 2:30 in the afternoon and I heard nothing. I called Gerald and was then told my car would not be ready until the next day. Very disappointing. More

Sales people are pushy and will say anything to get a sale. I bought at evergreen Kia. sale. I bought at evergreen Kia. More

Very attentive to your needs. Greetings we you come in. Waiting room clean comfortable, bathroom always clean.Understanding and listens to your concerns your having with your vehic Greetings we you come in. Waiting room clean comfortable, bathroom always clean.Understanding and listens to your concerns your having with your vehicle. More

I've had some good experiences with this dealer, but recently it has not been great. Especially this last experience was very bad. To the point I'll probably never set foot in this dealer again. They li recently it has not been great. Especially this last experience was very bad. To the point I'll probably never set foot in this dealer again. They lied to me about a repair, and made up a fake problem in order not to fix my forte under warranty. Which is absolutely unacceptable. More

Very unpleasant experience when buying our car. On top of that, we received a car not in good condition. It was at the shop for almost 2 weeks and the problem was not resolved. On top of that, we received a car not in good condition. It was at the shop for almost 2 weeks and the problem was not resolved. More

In and out in less than an hour for an oil change and tire rotation. Great experience!! tire rotation. Great experience!! More

The staff was tiimely friendly and knowledgeable and completed my service as expected. Thanks for your help completed my service as expected. Thanks for your help More

Shelly went about and beyond. She has awesome customer service skills. I would definitely come back for service because of her. She has awesome customer service skills. I would definitely come back for service because of her. More