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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
218 Reviews
Call Service Center (708) 720-8999

218 Reviews of Gerald Kia of Matteson - Service Center

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April 04, 2025

The team was very nice but the car they gave me is in the shop only had it for a month the car is shaking and making noise. This car is a 2015 and iam spending money all ready More

by GATHERLATRICE
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
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Apr 22, 2025 -

Gerald Kia of Matteson responded

We appreciate the open and honest feedback and it will be considered by our team. Please reach out to us directly if there’s anything we can do to help alleviate these issues for you. Sincerely, The Team at Gerald Kia of Matteson

April 03, 2025

They were flexible with adapting to my schedule and handled my car with care. Thank you More

by KEYESJADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Apr 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and handle your car with care. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 03, 2025

Robb has always made the experience great. Very communicative , friendly, respectful and is always upfront with the cost of any service i need. More

by emdo76
Recommend Dealer
Yes
Employees Worked With
Rob. He is excellent
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Apr 03, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We truly appreciate your kind words about your experience with us at Gerald Kia of Matteson. It’s great to hear that you find our team communicative, friendly, and respectful. We strive to provide transparency with all our services, and I’m glad that it shows. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 29, 2025

Great Customer Service. I can jot recommend them highly enough. Rob, Shelly and Justin are seriously the best. More

by Riot
Recommend Dealer
Yes
Employees Worked With
Robert, Shelly and Justin
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Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Gerald Kia of Matteson. Rob, Shelly, and Justin appreciate your kind words and are dedicated to providing the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 28, 2025

Robert kept us informed step by step. Really liked his attitude not rude like some of service people More

by blazergarcia1
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you, Robert, for your wonderful review! We’re thrilled to hear that you appreciated our step-by-step communication and found our team’s attitude to be positive. At Gerald Kia of Matteson, we strive to provide excellent service to all our customers. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

March 27, 2025

Good place, good people, good employees. Let me know up to date with my car's progress. More

by CHICHADIOS147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of Matteson. Keeping you updated on your car's progress is important to us, and we're glad we could meet your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 27, 2025

Gerald Kia of Matteson has friendly service and very knowledgeable staff. They do an awesome job and they are very accommodating. More

by shondra.cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Robert
Report | Print
Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our friendly and knowledgeable staff at Gerald Kia of Matteson. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 26, 2025

I’m very happy with the service I received. Shelly takes good care of me! More

by chefnanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly in service department.
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Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your wonderful review! We're thrilled to hear that you are happy with the service you received. Shelly truly goes above and beyond for our customers at Gerald Kia of Matteson. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 26, 2025

In the past, I have had a vehicle repaired, with a recall on the strut tower being returned to me missing two nuts and unsafe to drive. When I brought it in this time, I asked for a service, and then it wasn More

by reviewer25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin obrien, duane,pete
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Apr 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We always strive to work efficiently and provide great value and consistency for our customers. It sounds like we fell well short of your expectations and ours. Please reach out to me directly so that I can try to make things right for you. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

March 25, 2025

The body is awesome with the lights in the front look like the bat mobile. A very smooth ride. The dashboard features. The Sirus app is awesome.9 More

by rayjrclarence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Mar 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We're thrilled to hear that you love the body design and features of your vehicle, as well as the smooth ride. The comparison to the Batmobile is quite a compliment! If you have any questions or need assistance in the future, feel free to reach out to us at Gerald Kia of Matteson. Enjoy your ride! Sincerely, The Team at Gerald Kia of Matteson

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