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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
218 Reviews
Call Service Center (708) 720-8999

218 Reviews of Gerald Kia of Matteson - Service Center

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April 18, 2025

The people were super nice. It he facilities were really clean. And Aaron and Mary are were dope!! More

by byrdnichyria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Gerald Kia of Matteson and that our team members, Aaron and Mary, made a great impression. We take pride in our clean facilities and friendly staff. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 13, 2025

I am still unable to use Kia Connect. I was told that I will be contacted when they figure out the issue but I have not heard back. Not even an update. More

by knoxsales.angela
Recommend Dealer
No
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April 11, 2025

The service I was received was more than excellent. Shelly who works in service makes sure that I am well taken care of. She makes sure I’m greeted and gives my car wash every time which is mostly appr More

by Shalik Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly service
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you, Shalik! We truly appreciate your kind words about your experience at Gerald Kia of Matteson. It's great to hear that Shelly provided you with excellent service and attentive care. We're glad you enjoy the complimentary car wash as well! We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

April 11, 2025

They took care of my issues gave me not grief over my warranty. It was awesome. More

by CHRIS7_06
Recommend Dealer
Yes
Employees Worked With
Pete
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that we could assist you with your warranty issues and make the experience awesome for you. At Gerald Kia of Matteson, we strive to provide top-notch service to all our customers. We look forward to seeing you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 10, 2025

Robert was friendly. This was the second time he helped me and he's great. Communicated well More

by ABRIDGESNICHOLS
Recommend Dealer
Yes
Employees Worked With
Robert
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us at Gerald Kia of Matteson and that Robert provided excellent service once again. We appreciate your loyalty and look forward to assisting you on your next visit! Sincerely, The Team at Gerald Kia of Matteson

April 08, 2025

Always professional and attentive to customer needs. I have been coming to KIA for six years. More

by SMGRAY6087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We appreciate your loyalty to Gerald Kia of Matteson over the past six years. It's wonderful to hear that you find our team professional and attentive to your needs. We look forward to continuing to serve you in the future! Sincerely, The Team at Gerald Kia of Matteson

April 07, 2025

I like how the customers are greeted and how the service rep listens to all your car issues and try to get them resolved As best as they can. More

by PCHEATOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley
Report | Print
Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We're glad to hear that you had a positive experience with the welcoming atmosphere and attentive service at Gerald Kia of Matteson. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

April 07, 2025

My advisor Pete is great. He explained everything to me in a way I could understand. I was able to get in and out in a short time. More

by M.ROBINSON.RMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your outstanding review! We're glad to hear that Pete provided you with clear explanations and made your experience at Gerald Kia of Matteson efficient. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 05, 2025

The service center is very helpful every time I have brought my car there and very nice ! More

by bginse14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're glad to hear that you find our service center helpful and our team nice during your visits. At Gerald Kia of Matteson, we strive to provide excellent service, and your feedback encourages us to keep up the good work. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 05, 2025

I came in for my appointment and it was done in a timely manner. very well. More

by taylor.smith1192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir
Report | Print
Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive review, Taylor! We're glad to hear that your appointment at Gerald Kia of Matteson was completed in a timely manner. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

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