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Gerald Kia of Matteson - Service Center

Matteson, IL

4.4
380 Reviews
Call Service Center (708) 720-8999

380 Reviews of Gerald Kia of Matteson - Service Center

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May 02, 2025

Nice person and understand the problem Was kind and understand Believe in him trust in him More

by Kelvinb536
Recommend Dealer
Yes
Employees Worked With
Pete
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Gerald Kia of Matteson. Our team strives to provide understanding and trustworthy service. We appreciate your trust in us and look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 02, 2025

Professional service Patient, courtesy and answered all of my questions You are the best, ever! More

by mmg2483
Recommend Dealer
Yes
Employees Worked With
Michael
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May 09, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your outstanding review! We truly appreciate your kind words and are thrilled to hear that you had a great experience at Gerald Kia of Matteson. Our team is dedicated to providing professional and courteous service, and we're glad we could answer all your questions. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

As I stated on website efficiency friendly honest dealership and sales team are great too. Not looking to buy or trade but this dealership I would work with for that too More

by dawnm.cannon76
Recommend Dealer
Yes
Employees Worked With
Peter
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May 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Dawn! We're thrilled to hear that you had a positive experience with our efficient and friendly team at Gerald Kia of Matteson. It’s fantastic to know that you would consider us for future purchases or trades. We look forward to assisting you next time! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

Went in for oil change and car was taken back promptly. I was there for about an hour. Everything went ok. More

by jnun7
Recommend Dealer
Yes
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May 01, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We appreciate your feedback about the oil change at Gerald Kia of Matteson and are glad to hear that everything went smoothly. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

Very nice was offered snacks and refreshments. The service was done quickly as well. I will be coming back. More

by gabriel.ts624
Recommend Dealer
Yes
Employees Worked With
Sean
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May 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Gabriel! We’re thrilled to hear that you enjoyed the snacks and refreshments during your visit and that your service was completed quickly. We appreciate your kind words and look forward to welcoming you back to Gerald Kia of Matteson soon! Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

It took 3 hours for an oil change. ..but I made a new friend...and the employees were great! More

by MARYANNSALVADOR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Gerald Kia of Matteson responded

Thanks for your input, Maryann. We do appreciate your patience and apologize for the extended wait that you encountered while visiting Gerald Kia of Matteson for your oil change. We strive to provide excellent customer service, and we're glad that you were pleased with our team that you encountered. Please let us know if there's anything else we can do for you. Sincerely, The Team at Gerald Kia of Matteson

May 01, 2025

Been going there for 4 years and bought 3 vehicles , and everyone has treated my daughter and myself with upmost professionalism , best dealership I have ever worked with , so sad that Robert Garner is no l More

by TSROCK26
Recommend Dealer
Yes
Employees Worked With
Pete
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May 01, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you and your daughter have experienced such professionalism at Gerald Kia of Matteson over the years and that you've found great success with your vehicle purchases. We'll be sure to continue providing the same level of service that you’ve come to expect. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 30, 2025

Service was good, only problem when you come there you already paying high price for service. For being a faithful customer there should be some rewards. Only thing you want to do bug you about buying a n More

by AKRHEAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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May 02, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback about your recent experience with us. We pride ourselves on offering our guests the best possible experience, especially as a loyal customer, and are always working to provide quality work at competitive prices. Please contact us if you would like to discuss this further. Sincerely, The Team at Gerald Kia of Matteson

April 27, 2025

Great service, done in a timely manner. Good communication about the progress and results of the service. Friendly and accommodating! More

by CATHIESOMBRASKE
Recommend Dealer
Yes
Employees Worked With
Shelly
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Apr 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're glad to hear that you had a great experience with the service at Gerald Kia of Matteson. Timely service and clear communication are our priorities, and we appreciate your recognition of our friendly team. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 27, 2025

Peter was so helpful. The only problem I had was when I scheduled the appointment for service the young lady misquoted my 60000 mile service for about $282. I kept telling More

by Jennifer R
Recommend Dealer
Yes
Employees Worked With
Peter Szulc
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May 01, 2025 -

Gerald Kia of Matteson responded

We apologize for the misunderstanding, thank you for bringing this to our attention. Please feel free to call me when you get time. Justin O'Brien Service Manager 708 720 8976

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