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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
210 Reviews
Call Service Center (708) 720-8999

210 Reviews of Gerald Kia of Matteson - Service Center

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February 01, 2025

Went for an oil change and to fix my rear defrost. Sat there for over four hours and all they did was the oil change. Made me pay for a part to fix my rear defrost and never called me back still and i More

by NSALABURA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I don’t know
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Feb 07, 2025 -

Gerald Kia of Matteson responded

Nsalabura - Thank you very much for taking the time to share your experience with me. Here at Gerald Kia of Matteson, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. I would love the opportunity to get involved with your particular situation in order to help you get the service you deserve in an efficient manner and find out exactly where we missed the mark. Please feel free to contact me directly at my office, mobile or email at your earliest convenience. Thank you once again. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708.720.8918

February 01, 2025

I was treated very well. The people were very friendly and they also were extremely Helpful More

by pjm7725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're so glad to hear that you felt well-treated and found our team at Gerald Kia of Matteson to be friendly and helpful. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Time for a routine oil change was one and a half hours which seems excessive. I took the dealer’s oil change package when I leased the car and was lead to believe that the service would be completed with More

by michael.barnum
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
January 31, 2025

I asked for a complimentry car wash and did not get it. After 10000 miles i should not have had to have my brakes resurfaced there's obviously something wrong there More

by Kw4533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2025

Swift and thorough. They got me in and out ahead of schedule. I appreciated the car wash too More

by FORWARDMOTION2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a swift and thorough experience at Gerald Kia of Matteson. It's great that we could get you in and out ahead of schedule, and we’re glad you enjoyed the car wash! We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Service was good but took an extremely long time to complete . There wasn't a status update until the car was ready which took about 5 hours to complete. More

by ZHICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Robert
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback. We appreciate your patience during your visit to Gerald Kia of Matteson. We understand that timely updates are important, and your comments will help us improve our communication. Please feel free to reach out to us if you have any further concerns or questions. We look forward to serving you better in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

A good job my blower is functioning properly thank you for the service and care More

by LITINIADAVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that your blower is functioning properly. At Gerald Kia of Matteson, we always strive to provide the best service and care for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

Service was much better than my previous experiences. ...The manager got involved and made sure everything was done correctly More

by KEVIN_WELLS0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and his department
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Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you, Kevin, for your feedback! We're glad to hear that your service experience at Gerald Kia of Matteson was much better this time. Our team, including management, is always here to ensure everything goes smoothly. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The whole staff was very accommodating and they took the time to explain everything and answer any questions More

by burkeyman1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that our staff at Gerald Kia of Matteson was accommodating and took the time to address all your questions. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to welcoming you back the next time you need assistance! Sincerely, The Team at Gerald Kia of Matteson

January 31, 2025

The associates here are awesome. I will say that EVERYONE needs to be trained on the newer models that are being sold and need to be ready to address issues that do occur. However th More

by iou1galaxy8500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair
Report | Print
Feb 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your thoughtful feedback! We truly appreciate your kind words about our associates at Gerald Kia of Matteson. We're committed to providing excellent service, and your insight about training on newer models is valuable. We'll use your feedback to assess and enhance our training programs. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

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