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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
210 Reviews
Call Service Center (708) 720-8999

210 Reviews of Gerald Kia of Matteson - Service Center

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February 13, 2025

Very unpleasant experience when buying our car. On top of that, we received a car not in good condition. It was at the shop for almost 2 weeks and the problem was not resolved. More

by Giselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel O'Reilly
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

Gerald Kia of Matteson responded

Giselle - Could you please reach out to me regarding your experience and let me know where we went wrong? I don't see a record of a "Giselle" recently purchasing a vehicle from us. I would love to see if there's something I could do to help. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 13, 2025

In and out in less than an hour for an oil change and tire rotation. Great experience!! More

by TysWorld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with service and Cashier only both teams great
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for the wonderful review! We're thrilled to hear that you had a great experience with us at Gerald Kia of Matteson for your oil change and tire rotation. Our team strives to provide quick and efficient service. We look forward to seeing you again for your next maintenance visit! Sincerely, The Team at Gerald Kia of Matteson

February 13, 2025

The staff was tiimely friendly and knowledgeable and completed my service as expected. Thanks for your help More

by pasbks9700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We appreciate you choosing Gerald Kia of Matteson for your service needs. It's great to hear that our staff provided timely, friendly, and knowledgeable service. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 11, 2025

Shelly went about and beyond. She has awesome customer service skills. I would definitely come back for service because of her. More

by DEANDRE.WILLIAMS360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Deandre! We're thrilled to hear about your positive experience with Shelly at Gerald Kia of Matteson. She truly exemplifies our commitment to excellent customer service. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

February 10, 2025

It was nice and they really did what they could to make sure my car run smoothly More

by aaliyah14johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Aaliyah! We're thrilled to hear that you had a positive experience with Gerald Kia of Matteson and that our team ensured your car is running smoothly. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 09, 2025

Don’t know if I like the dealership I know just know I really the the service department had bad experience with another service centet More

by glennanicosia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of them
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! At Gerald Kia of Matteson, we strive to provide top-notch service and support and are glad you appreciate our service department. Please feel free to reach out if you have any questions or concerns. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 09, 2025

Excellent customer service. Service advisor very attentive and answered questions and concerns. Vehicle was ready promptly More

by BECKYBOO223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Gerald Kia of Matteson responded

Thank you so much for choosing Gerald Kia of Matteson and for your wonderful review! We're thrilled to hear that you received excellent customer service from our attentive service advisor and that your vehicle was ready promptly. We appreciate your feedback and hope to see you again for your future needs! Sincerely, The Team at Gerald Kia of Matteson

February 06, 2025

Amazing outstanding service everyone was attentive and keep me updated on everything that was happening with my vehicle More

by latrishasutton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you received amazing and attentive service at Gerald Kia of Matteson. Keeping our customers informed is a top priority for us. We look forward to seeing you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson

February 06, 2025

Service is great and fast. I’ve never encountered an issue. Peter had great customer service skills. More

by moochie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Feb 07, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our service team at Gerald Kia of Matteson. It's fantastic to know that Peter provided you with excellent customer service. We appreciate your support and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 05, 2025

Shelly was very helpful and knowledgeable with the questions that we asked her. Helped us get an understanding of the process of our car. More

by LONDON.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Feb 06, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, London! We're thrilled to hear that Shelly provided you with helpful and knowledgeable assistance during your experience at Gerald Kia of Matteson. We strive to ensure our customers understand the process, and it's wonderful to know that we achieved that with you. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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