Gerald Kia of Matteson - Service Center

Convenient & professional Required Software update to my new Sportage completed quickly and conveniently. Service staff handled the service visit in a very professional and eff Required Software update to my new Sportage completed quickly and conveniently. Service staff handled the service visit in a very professional and efficient manner. Will definitely be using this dealership in the future! More

Service appointment I was greeted promptly when I arrived and he went over what services I was having done and how long it would take. I was pleasantly surprised when my I was greeted promptly when I arrived and he went over what services I was having done and how long it would take. I was pleasantly surprised when my car was done early I also appreciated that it was washed as the snow and salt had it looking very dirty. More

Outstanding Customer Service Akeem is nothing more then OUTSTANDING. He demonstrate excellent customer service every time I'm at Kia. He's very professional, put you at ease, ans Akeem is nothing more then OUTSTANDING. He demonstrate excellent customer service every time I'm at Kia. He's very professional, put you at ease, answers any and every question you may have, and explain ever issue you may or may not have. Just an all around Genuine person. More

awsome friendly service Tim Ward and his crew are determined to make sure that all service is done correctly and in a timely fashion. They're professionalism and experience Tim Ward and his crew are determined to make sure that all service is done correctly and in a timely fashion. They're professionalism and experience help to inhance the service experience at Hawkinson Kia More

Customer Service Akeem demonstrated Excellent customer service and he was very Courtesy!!!! He was able to demonstrate and explain and questions I would ask. Thank yo Akeem demonstrated Excellent customer service and he was very Courtesy!!!! He was able to demonstrate and explain and questions I would ask. Thank you Akeem. More

Thus far As of now every visit I’ve had has been good. Only this time I had a problem with my radio computer screen hasn’t been coming on right away they said As of now every visit I’ve had has been good. Only this time I had a problem with my radio computer screen hasn’t been coming on right away they said they reset it and they didnt it was all still the same nothing was reset. Oil change excellent, customer service excellent. I will just have to go back for my radio More

Professional and Fun!! :) I purchased my vehicle from another dealership and also had my vehicle serviced at three other dealerships before coming to Hawkinson. My only mistake I purchased my vehicle from another dealership and also had my vehicle serviced at three other dealerships before coming to Hawkinson. My only mistake during this journey is not coming to Hawkinson from the onset. :( The staff is so friendly, yet professional. I ENJOY the time I spend at the dealership. When the weather has changed and my tire pressure goes low, I can stop by and they graciously inflate the tires. The waiting room is SO comfortable and the cookies are DELICIOUS!! :) The carwash provided is almost better than the ones I pay for at the carwash! The parting gift is wonderful! More

Very friendly. Everyone was very helpful. The service agent did a nice job of keeping me informed of the status of my vehicle. I would recommend this dealership to m Everyone was very helpful. The service agent did a nice job of keeping me informed of the status of my vehicle. I would recommend this dealership to my friends. More

Everything was better than promised. I took my Optima in for some recalls that I had received in the mail. They estimated about three hours worth of work and they were done in two hours. I took my Optima in for some recalls that I had received in the mail. They estimated about three hours worth of work and they were done in two hours. They did a multi point inspection and found a couple of additional things that needed to be replaced. My car was returned to me washed and cleaned up and good to go. I have no complaints. I would recommend Hawkinson Kia service and sales to anyone that is looking for a vehicle. More

cost for service While the employees of the dealership are great, the cost for a cabin filter and a basic oil change was rather costly! I believe I paid at least $50 i While the employees of the dealership are great, the cost for a cabin filter and a basic oil change was rather costly! I believe I paid at least $50 in labor costs. More