Gerald Kia of Matteson - Service Center

Treated very well by staff…and despite the heat they had to endure in the service center that day. Was updated on how long my vehicle would be completed. A bit pricey for services but as long as I feel I ca to endure in the service center that day. Was updated on how long my vehicle would be completed. A bit pricey for services but as long as I feel I can trust Gerald Kia staff, I intend to continue coming back. More

The place was very nice and helpful. They have me in and out and no time at all. Shelley is very nice. Person she takes care of people. They have me in and out and no time at all. Shelley is very nice. Person she takes care of people. More

Good service, great team services, complete recalls in a timely manner. Service department work well with and great customer service timely manner. Service department work well with and great customer service More

Their service staff is very welcoming and they honor the time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have you waiting for an oil change or brake service for three hours plus. More

I was taken back by the fact this dealer does not accept other kia dealer coupons. I have gone to Orland Park Kia and they have accepted this dealer coupons. The killing fact is when i said to the service w other kia dealer coupons. I have gone to Orland Park Kia and they have accepted this dealer coupons. The killing fact is when i said to the service writer this fact she basucally said well do you want to cancel your appointment and go to Orland. This let's me know my service was not valued after purchasing 2 cars from this dealer. Very disappointed by the attitude and reflection of this dealership More

Everything was great! Shelly was wonderful. The technicians did a great job That more then 3 words lol Shelly was wonderful. The technicians did a great job That more then 3 words lol More

Service Advisors are nice. But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's r But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's ridiculously long, especially when there's only 4-5 customers in the waiting room. But the Service Advisors do a very good job with updates, when they have them. More

Shelly has been awesome to deal with every time I come in. She always keeps me Informed of what’s going on ! in. She always keeps me Informed of what’s going on ! More

I’ve been going to this dealership for years Shelly has been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to wo been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to work with. More

Your service department is awesome. Shelly is a great person to deal with she is very knowledgeable and stays on top of her clients needs Shelly is a great person to deal with she is very knowledgeable and stays on top of her clients needs More