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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
218 Reviews

218 Reviews of Gerald Kia of Matteson - Service Center

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April 25, 2025

Had my car for almost a month, thought they figured out the issue with the turbo, put a new part in. It didn't fix the issue. Still charged me about 75% of the cost of the new part that didn't fix the issu More

by APRILVANDYKE
Recommend Dealer
No
Employees Worked With
Peter
April 25, 2025

Rather not. Done Nice ?? Job was completed my car was returned the way I bought it in. More

by zacheryacurry
Recommend Dealer
Yes
April 24, 2025

Gerald Kia always takes great care of my 2019 Kia Soul and myself! I would not bring my car anywhere else. More

by erikd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
April 23, 2025

Routine maintenance & issue with window seal Service was great. Cannot figure out the issue with the window. Offer discounts for oil change More

by BROB110901
Recommend Dealer
Yes
Employees Worked With
Shelly is great
April 23, 2025

Great place. Everyone was on their game getting things done. I didn't have to wait long. More

by dianemlevato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
April 23, 2025

They did what they said they'd do in the time limit I had. My appointment was at 1:00 and they were ready at 1:00 More

by bmatt99
Recommend Dealer
Yes
Employees Worked With
Idk. It she was very professional and courteous
April 21, 2025

It was good. I forget the service lady's name. But she's amazing. Give her a raise More

by Gumby56620
Recommend Dealer
Yes
April 20, 2025

I was given a price to approve, then given another one later which added a $45 fee for shop supplies which I disputed and was taken away. This fee was also added when I needed a new key fob last year. Thi More

by KURTIS1504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Kenney
Apr 22, 2025 -

Gerald Kia of Matteson responded

We apologize about your experience, Kurtis. Please feel free to reach out to me whenever you have time. Sincerely, Justin O'Brien 708-720-8976

April 19, 2025

Robert, my service man was professional polite into the point. He is an asset to your company More

by SANDSC2716
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert setvice
Apr 20, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our Service Team. At Gerald Kia of Matteson, we strive to provide professional and polite service, and it's great to know that Robert made a positive impression. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

April 18, 2025

They were very courteous and got the recall done in a timely manner. It was the second time I was there for it and they didn't have the part the first time. So I had to have two appointments to get thi More

by RRB44TH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service , Daniel O'Reilly
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