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Gerald Kia of Matteson - Service Center

Matteson, IL

4.1
137 Reviews
Call Service Center (708) 720-8999

137 Reviews of Gerald Kia of Matteson - Service Center

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February 22, 2025

The staff was friendly and the service was on time. Oil change and warranty inspection. More

by MDOT1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our friendly staff and timely service for your oil change and warranty inspection at Gerald Kia of Matteson. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Service was pleasant. They let me know how long it may take. Even arranged transportation to get me to and from the dealership. More

by AYUNNA12393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that your service experience at Gerald Kia of Matteson was pleasant and that our team provided you with transportation assistance. We strive to keep our customers informed and comfortable throughout their visit. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

They did a wonderful job with servicing my car they also provided me with transportation back to my destination until my car was ready More

by jjohnson2682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Onteral Woodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with the service at Gerald Kia of Matteson and that our team was able to assist you with transportation. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Shelly in service is always a pleasure to work with. She is always informative, knowledgeable, polite, and courteous. More

by evetteperez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Evette! We truly appreciate your kind words about Shelly and are glad to hear that she provided you with such a positive experience at Gerald Kia of Matteson. We pride ourselves on our team's knowledge and courteous service. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Always helpful with questions about my KIA! I always take my car there for service and if I need any parts, their parts department is very helpful! More

by CGORDON781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you find our team at Gerald Kia of Matteson helpful with your questions and service needs. We appreciate your loyalty and are here to assist you with any parts or services in the future. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Great people great service love my kia would recommend to anyone looking to buy a vehicle More

by bartusiak8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service lady I think her name is Sheila. She has a boot on her foot.
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Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you love your Kia and had a great experience with us at Gerald Kia of Matteson. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 22, 2025

Quick and efficient work done well! Always reliable when needed and appointments are done easily. More

by noodlebrain96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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February 20, 2025

I was very satisfied with the service I got only downfall was once the job was complete.I went to my vehicle and smelled of marijuana and I was not to happy More

by bigreese925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 19, 2025

Good communication but I’m not sure that everything I asked about was completed fully More

by sharpguy2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Onteral Woodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Gerald Kia of Matteson responded

sharpguy2014 - Please if there are additional questions you should have them answered! I want you to feel comfortable and confident coming back to see us knowing your vehicle is getting the most professional care possible! Please reach out if there is more I can do to help! Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

February 18, 2025

More often than not, you’re seeing at your appointment time and I appreciate that when they tell me it would be about an hour then that’s what it is not much more thank you More

by MPELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 19, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you appreciate our commitment to punctuality and transparency regarding appointment times. At Gerald Kia of Matteson, we strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

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