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Gerald Kia of Matteson

Matteson, IL

4.4
570 Reviews
Call Dealership (708) 720-8999

5505 Auto Ct

Matteson, IL

60443

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570 Reviews of Gerald Kia of Matteson

July 29, 2025

Highly satisfied with prompt service provided. Courteous customer service. Excellent customer waiting area along with free beverages provided. More

by SAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamir Turner
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! It's great to hear that you were highly satisfied with the prompt service and courteous customer service at Gerald Kia of Matteson. We're glad you enjoyed our waiting area and complimentary beverages. We look forward to assisting you again on your next visit. Sincerely, The Team at Gerald Kia of Matteson

July 29, 2025

They made the repairs I could afford . thank you for that. Shelly was very helpful and polite More

by rozwhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly in the service dept
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Jul 31, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Roz! We're glad to hear that you were satisfied with the repairs and that our team's assistance, particularly Shelly's, met your needs. We appreciate your feedback and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

it was only an oil change. car still running so I guess u didi good More

by TIREDBI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're glad to hear that your oil change went well and that your car is running smoothly. At Gerald Kia of Matteson, we strive to provide quality service. We hope to see you again for your future maintenance needs! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

The gentleman who checked us in kept us updated and was very professional. Thank you More

by joanjohnsmaloney
Recommend Dealer
Yes
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Joan! We're glad to hear that you had a positive experience with our team at Gerald Kia of Matteson. We appreciate your kind words and hope to see you again soon for your next visit! Sincerely, The Team at Gerald Kia of Matteson

July 28, 2025

Regularly scheduled maintenance. Took me right away at the scheduled appointment time. Service took about 45 minutes than usual. More

by TMCSHARRY
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 29, 2025 -

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate you choosing Gerald Kia of Matteson for your regular maintenance. We're glad to hear you were able to be seen promptly at your scheduled appointment. We also take note of your concern regarding the service duration and will work to improve that in the future. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Everyone was wonderful there. Pearl made me feel right at home and didn’t make me feel pressured at all!! More

by amburvacha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pearl, Matthew Bucey
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Jul 28, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Amburvacha! We're thrilled to hear that you felt at home during your visit to Gerald Kia of Matteson. Pearl truly appreciates your feedback and is dedicated to providing a comfortable experience without any pressure. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Shelly Kenney was my service rep and she did a great job. I was in and out in good time. More

by STEPHENOMENAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Kenney
Report | Print
Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, Stephen! We’re glad to hear that Shelly provided you with great service and got you in and out quickly at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 27, 2025

Professional and friendly service. Provided detailed recommendations on an illustrated print out after service visit and fully explained vehicle status and answered questions for bette More

by fina_felina
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department interaction
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Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Fina! We are delighted to hear that you experienced professional and friendly service at Gerald Kia of Matteson. It’s great to know that our team was able to provide detailed recommendations and fully explain your vehicle's status. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 26, 2025

Pete was great. Kept me informed and answered all my questions. Went the extra mile to replace trim that was missing. More

by durhamjames56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
Report | Print
Jul 27, 2025 -

Gerald Kia of Matteson responded

Thank you, James, for your wonderful review! We're pleased to hear that you had a great experience with us at Gerald Kia of Matteson. It's fantastic to know that Pete was attentive and went the extra mile to assist you. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

July 25, 2025

The service tech pleasantly greeted me, explained the service process and answered my questions. Overall, a great experience. More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with sales or finance
Report | Print
Jul 26, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Joyce! We’re thrilled to hear that our service technician made your experience at Gerald Kia of Matteson so positive by providing a warm greeting and clear explanations. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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