Gerald Kia of Matteson

Service was much better than my previous experiences. ...The manager got involved and made sure everything was done correctly ...The manager got involved and made sure everything was done correctly More

Service was good but took an extremely long time to complete . There wasn't a status update until the car was ready which took about 5 hours to complete. complete . There wasn't a status update until the car was ready which took about 5 hours to complete. More

The service was good the young man that waited on me very polite explain everything well came back let me know the results my oil change I did not have to wait long polite explain everything well came back let me know the results my oil change I did not have to wait long More

I purchased a 2022 Kia Telluride NEW, from Gerald Kia, and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the v and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the vehicle struck my garage. The incident caused damage to my vehicle and garage door. There was a recall on the vehicle, which Kia answer was to make the parking brake engage when the vehicle is running and in park. Gerald Kia service has had my vehicle for months (multiple times in and out). The transmission was replaced under warranty and the vehicle released back to me. Then the transmission started surging, gaining and losing power while trying to drive. All of the dashboard light came on. The vehicle is back at Gerald Kia and the placed a new computer in it. That solved half of the dash lights , but not all. Then I was told it needed a shifter. That didn't fix anything. Now I'm being told a corporate field tech needs to examine the vehicle, but there isn't one assigned to the midwest region anymore. So not only do the local techs not know how to fix the issue, there isn't a corporate tech available either. I have asked Gerald Kia and Kia corporate to buy ack the vehicle as a lemon and both refused. The lady at Gerald said she would call me back with an answer and never did. I was denied the opportunity to speak with the sales manager as well. So here I am with a $50,000+ paper weight of a vehicle. It's obvious all Gerald Kia cares about is making money and not standing behind the junk they sell. Kia corporate has an open claim and refuses to stand behind their product and take responsibility to fix my garage cause clearly by a Kia malfunction, which is a known problem!!!!PLEASE DO YOURSELF A FAVOR... DO NOT DO NOT DO NOT PURCHASE A KIA. DO NOT DO NOT DO NOT BUY FROM GERALD KIA OF MATTESON. More

Shopped for 2024 Sportage. This was a place of confusion as we walked the lot and went inside. Came back with wife. and spoke with Aaron Carter, who seemed nice. He mentioned This was a place of confusion as we walked the lot and went inside. Came back with wife. and spoke with Aaron Carter, who seemed nice. He mentioned he saw us earlier. We looked at car and told them our circumstances of purchasing for our granddaughter out of state and wanted to pay cash. Aaron worked up a price with Salesmgr. Came back and first thing he wanted us to buy is a corrision package. WTH, you haven't given me a price on the car and you want to sell me something I didn't ask for. They advertise $1 over invoice, when the dealer doesn't really buy the cars, they pay on them just like we do. Then another salesman called Aaron aside to make a point he had helped us previously as well so they had a conversation about commission, etc. Not a professional thing to do if front of customers. We went to another dealer and bought the car there with professional people who made this a very pleasant experience. This was our granddaughter's first experience observing the car buying experience first hand. She was annoyed at first, but this was good experience for her to learn how people in business have agendas of their own rather than listening to the needs of their customers. More

Had an oil change/tire rotation appointment for 9:30AM on 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, our Service Advisor. We regained control of our car at 11:55AM. We were told the oil change/tire rotation service would take about 1.5 hours with a required software update. Here are some fun facts to consider before putting your car into the service department at Gerald Kia of Mattesson. 1. At 9:29, about 5-7 minutes after Robert Garner drove away in our car, I received an excessive speed notification from the Kia Access App on my phone. My excessive speed threshold is set at 85MPH. Apparently, whichever Gerald Kia employee was in control of our car was driving it faster than 85MPH. 2. After the oil change service was completed and my car was brought out to us, I popped the hood and found new motor oil spilled all around the filter area of the undercar splash shield. I asked for a rag and cleaned this up myself. Several Gerald employees witnessed my exchange with Robert Garner regarding this sloppy workmanship. 3. Upon opening the driver's side door to depart I found new motor oil smeared on the right side of the driver's seat cushion. Again, I cleaned this up myself in the service advisors area. Several Gerald employees witnessed my exchange with Robert Garner regarding this next example of sloppy workmanship. 4. While driving home from the oil change service, I discovered that the radio station I had tuned in during the ride over to Gerald Kia had been changed to a station that is not on my pre-sets and one I would never listen to. 5. Later in the same day I discovered that a totally unfamiliar radio station had been added to my pre-set station list. Sloppy work and abuse of customer property. Never, ever going back. Don't bother calling to try to "make it right". I don't trust this dealership anymore. More