Gerald Kia of Matteson

Apparently they do not like to service car repairs under warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an ani warranty. You call in the first thing they say: "you have to pay $165 unless it's under warranty." Then when you take the car in they say: "if an animal bites the wire the warranty won't cover it." Like they already diagnosed the problem. And what do anyone have to do to prevent and animal biting their car? Oh and I bet they will just say it is that because they want us to pay for it instead of the warranty. Furthermore, they couldn't just say it was due to defective part if it is the wire in the first place? Hawcinson Kia is a horrible dealership in the get go. We called another dealership and they never treated us this way, the only reason we went here was because they had earlier appointment. More

Everyone was very nice and friendly. It was a pretty easy and pleasant process, I walked away happy and with a great car. Beginning with Mary as our sales person and ending with Tony in It was a pretty easy and pleasant process, I walked away happy and with a great car. Beginning with Mary as our sales person and ending with Tony in financing… I’d highly recommend More

Awesome experience especially Andrew vela and Gali Macias they both did Great work and make us satisfy in all aspects they both did Great work and make us satisfy in all aspects More

I called the dealership to make sure the car I wanted to look at was available to look at and purchase. It took me about 20-25 minutes to get to the dealership. When I arrived, I was told it was just sold a look at was available to look at and purchase. It took me about 20-25 minutes to get to the dealership. When I arrived, I was told it was just sold and already left the lot. Even if someone bought the vehicle the minute I got off the phone there is no way they could have done the paperwork in 20-25 minutes. This is an unethical practice to get you in the door. I would stay away from this dealer. More

Awesome staff from salesman (Shawn) to cashier to financing. No pushy people here, just extremely friendly and helpful financing. No pushy people here, just extremely friendly and helpful More

Buying a car at Hawkinson was a very positive experience. Our sales consultant, Josh, was very down-to-earth and made us feel comfortable from start to finish. I've already recommended Josh at Hawkinson to f Our sales consultant, Josh, was very down-to-earth and made us feel comfortable from start to finish. I've already recommended Josh at Hawkinson to friends and family. More

Kia knows their Theta II GDI engines are bad on Optimas, Rios, Sorentos,and Souls from yrs 2011 thru 2016. Brought my 2013 Optima in after my mechanic found 3 leaks in my engine. We have been putting in at Rios, Sorentos,and Souls from yrs 2011 thru 2016. Brought my 2013 Optima in after my mechanic found 3 leaks in my engine. We have been putting in at least a quarter of oil every 400 to 500 miles. Hawkinson charged us 165 for diagnostic test to tell us what we already knew. Service dept. Said I was signing to pay for consumption test if they didnt find a leak. When they found 2 leaks told me I had to pay for oil change and the 165 was for diagnostic test Guy at service desk said no manager was available when we requested one. Husband called 2 times today and no return call. Kia corporate is also horrible. Making customers pay and go thru oil consumption test, when they know the engine is bad. Who on earth is running this business! More

BUYER BEWARE!!Went in for service they ripped me off. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. BUYER BEWARE!! Went in for service they ripped me off. Charged me for free service. Would not buy or have service. More

The salesperson was very friendly and knowledgeable. Made the car buying experience easy. The whole sale was done quickly. the car buying experience easy. The whole sale was done quickly. More

Only dealer that correctly diagnosed bad driveshaft vibration after visiting 3 others. Definitely know their stuff. vibration after visiting 3 others. Definitely know their stuff. More