Gerald Kia of Matteson

Wonderful, hassle free experience Mike Rodgers was wonderful. He spent extra time with me to find a vehicle that met all of my needs. He also worked closely with his manager to find a Mike Rodgers was wonderful. He spent extra time with me to find a vehicle that met all of my needs. He also worked closely with his manager to find a price that worked for me and my family. At no time did I ever feel any pressure or felt like I was trying to be sold on something I didn't want. I really did feel like I was in control of the buying experience. We will definitely be getting our next vehicle with Mike at Hawkinson Kia. More

happy Soul owner We initially went in for service on our Forte and were approached about their Buy Back program. We made an appointment for the next week to look at av We initially went in for service on our Forte and were approached about their Buy Back program. We made an appointment for the next week to look at available inventory. Eugene found the perfect color and model for my wife who ALWAYS wanted a Soul. We signed the papers that day and she couldn't be happier. More

EXCELLENT SERVICE! I love this dealership all of the staff is friendly and knowledgeable. When you have an issue they always help to find the best solution for your wal I love this dealership all of the staff is friendly and knowledgeable. When you have an issue they always help to find the best solution for your wallet! More

Fairytale Liars Wasted my time with Eugene who had limited knowledge of the car we test drove and passed the time talking about his personal life. Price presented for Wasted my time with Eugene who had limited knowledge of the car we test drove and passed the time talking about his personal life. Price presented for the car was more than they advertised on-line -their best price. We tested forte5 sx which had a turbo. I guess driving with Eugene, who was a large individual negated all the turbo, because the car was pretty slow and loud. Oh, and you better have buns of steel for this thing cause you will feel it. After we left, we were contacted by e-mail which kept coming even after I asked them to stop. I guess Eugene needs the business, but he doesn't know how. Stay away from this place. More

Poor customer service Would not buy from here again. Was not told my 2015 kia optima did not come with a spare tire. I found out when i got a flat tire and my husband coul Would not buy from here again. Was not told my 2015 kia optima did not come with a spare tire. I found out when i got a flat tire and my husband could not change the tire. When i called the dealership their response was " Sorry we did not tell you." My 2010 dodge had a spare tire. I have never heard of a car not having a spare tire. More

Best deal of a lifetime with bad credit I was into a terrible loan with 25% interest these guys got me into a brand new car even though I was upside down 8k and a bad credit score. They help I was into a terrible loan with 25% interest these guys got me into a brand new car even though I was upside down 8k and a bad credit score. They helped me change everything around. Just really good people. More

05/05/2014 from 1:30-3:00pm thursday One of the owners sat behind the desk the whole entire time.Didn't even bother to greet himself.Working with Corey was great!!! BUT FOR A OWNER TO SIT One of the owners sat behind the desk the whole entire time.Didn't even bother to greet himself.Working with Corey was great!!! BUT FOR A OWNER TO SIT DOWN THE ENTIRE TIME.I CAME IN HOPING TO GET THE CAR I WANTED,BUT INSTEAD GOT BRUSHED OFF TO ANOTHER VECHILE 2012 THAT I DIDN'T COME FORAND BOTH CARS WERE THE SAME PRICE,WHAT TYPE OF xxxx IS THAT,AND ANOTHER THING I EXPERIENCED IS PRICES ON THE CARS DO YOUR HOMEWORK, SOMETIMES THEY WOULD HAVE TWO PRICES ONE ONLINE ON THERE WEBSITE WILL BE A LOWER BUT WHEN YOU GET TO THERE CARLOT THE PRICES MAYBE HIGHER. More

I went to just look at cars to see what would be a good fit for me. We checked out the cars on the lot and Jeremy came running out and was very friendly. He answered all our questions, took us for a test d fit for me. We checked out the cars on the lot and Jeremy came running out and was very friendly. He answered all our questions, took us for a test drive and I decided on the vehicle. The process was pretty fast . Nicole More

Nick R. Our salesman was very helpful and understanding of what we wanted and definitely met close to our price range . Thank you! Todd & Megan of what we wanted and definitely met close to our price range . Thank you! Todd & Megan More

I bought a Kia from this dealership back in Feb. 2011. The purchase was a very pleasent trasaction. No hassle no pressure. The problem I had, is when I came to take advantage of the lifetime oil change t The purchase was a very pleasent trasaction. No hassle no pressure. The problem I had, is when I came to take advantage of the lifetime oil change that was offered to me by the dealership for the new purchase, and my other Kia I own. I made a reservation of an oil change 08-17-2011 at 7.00 am, the 1st customer of the day. I didn't want to wait long to get my car serviced. That was why I wanted the early appointment. After giving my information to the service manager, I was told my old Kia, that was to be registered for lifetime oil changes, was not in his files. I told Damon the service manager to go ahead with the oil change and I would pay for the service and take it up with my sales person Jesse Lopez. At 8.10 I left the dealership with my oil changed and 36 dollars less in my pocket. 1 hour and 10 minutes for an oil change. If I had know that, I would have passed on the offer the dealership gave me. This is when my problems really started. I called Jesse and told him of my problem. He told me that I should have had my old Kia registered for the promotion, He would look into it. I made that call the same day the car was serviced. Call the following day to see if my problem was resolved. Jesse replied that my car was now registered. Now the only issue left was getting paid for the oil change. Called back Thursday and Friday but Jesse was off those days. Saturday called Damom the service manager he told me he had not heard anything from Jesse. Thats when I asked for Jesse boss Brian Zawparus, I told Brian of my problem and he told me that he would talk to Jesse and have him call me back. I asked that he call me back, for Jesse never returns my calls, he said he would. Waited untill Monday at 1.00 pm before once again I called back to see if my issue was taken care of. After getting in touch with Brian he asked what I wanted him to do. I said confirm my car was registered for the program and cut me a check for the oil change I paid for. Brian told me that they were open till 9.00 pm and I could pick the check up at the cashier desk. Went to the dealership after work and guess what happen next. No check at the cashiers desk. Asked the cashier to page Brian, she did and told me they were coming with the check. Jesse shows up and said the check was locked up, and the man with the key was gone for the day. That's when I got mad and loud. Loud enough that it got Brians attention. He asked what was the problem was, and I told him that he and Jesse never follows up on what they say they will do. I told him he couldn't even take care what he said he would do, no more then a few hours ago. His reply, he was busy Brian ask once again whay my problem was, seeing that I recived my money back, which was paid to me out of petty cash. I replied that the little problem that I had, took a week to be taken care of and if it wasn't for me following up it never would have been resolved. As I was leaving, I informed them that after buying two Kia's from this dealership I would never buy another. David Scukanec More