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Gerald Kia of Matteson

Matteson, IL

2.0
136 Reviews
Welcome to the Gerald Kia of Matteson website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or pre-owned Kia car, truck, or SUV you will find it here. We have helped many customers in or near Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Kia of Matteson has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier Illinois Kia dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Gerald Kia of Matteson online and offline customers enjoy vehicle specials every day. We offer Kia service & parts, an online inventory, and outstanding financing options, making Gerald Kia of Matteson a preferred dealer serving Matteson, Frankfort, Park Forest, Tinley Park, Orland Park, Joliet and Bradley area Kia buyers. Ready to set up a test drive? Visit our Orland Park area Kia dealership in Matteson, IL today!
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5501 Miller Cir Dr

Matteson, IL

60443

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Showing 136 reviews

April 10, 2023

I appreciate the personal touch I received upon arrival and always keeping me informed during my wait. More

by kkwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Apr 13, 2023 -

Gerald Kia of Matteson responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

March 17, 2023

Terrible time and the dealer sold my car to someone else after the deal was nearly closed!!! More

by Ruth.filippi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Mar 21, 2023 -

Gerald Kia of Matteson responded

Ruth, I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

March 13, 2023

Beware of the sneaky way they add on cost to your agreed upon purchase price. This is done by the Finance manager and management. Be careful. You agree on a price with the sales guy and you proceed to si More

by J.R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Mar 15, 2023 -

Gerald Kia of Matteson responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Hawkinson Kia does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

March 05, 2023

I went to the "Gouge" place again in Matteson to purchase an EV6. I noticed the Gouge sticker on the car> $11800 over list with things called market adjustment, $2200 Simonize (on a matte car) and of course More

by mobihome
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Mar 07, 2023 -

Gerald Kia of Matteson responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

February 13, 2023

Really made buying my first car as smooth as possible! Thanks to everyone that was involved. More

by Christopherwatkins81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Hunt , DAS Reputation Management
Feb 16, 2023 -

Gerald Kia of Matteson responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Hawkinson Kia. Please feel free to contact us if you have any questions on your new purchase. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

February 03, 2023

Sales manager John is the most aggressive sales manager I've ever encountered in 50 yrs of life. The last 10 minutes of approximately a 30 minute encounter seemed personal, condescending, and deliberate al More

by Bulldog
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Feb 07, 2023 -

Gerald Kia of Matteson responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

February 02, 2023

DO NOT TAKE YOUR CAR TO THIS SERVICE DEPARTMENT! !! I received quotes from 3 Kia dealers for the same job. I took it to Hawkinson where I had purchased my vehicle. Not only did they charge me 2x t More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter, Louis, TJ, DAS Reputation Management
Feb 06, 2023 -

Gerald Kia of Matteson responded

Rich, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

February 01, 2023

DO NOT WORK WITH THIS DEALERSHIP. I had signed a deal on a 2021 Telluride at KIA Hawkinson but I am convinced they sold the vehicle to another customer over the weekend for more money More

by Cdiki1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Santoro, Galo Macias, DAS Reputation Management
Feb 03, 2023 -

Gerald Kia of Matteson responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our sales department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

Feb 03, 2023 -

Cdiki1234 responded

Brandon, You have my number if you want to call and make this right, currently there is no reason for me to contact you unless we can make a deal on another car at the same trim/configuration at the same or lower price. When the deal fell through you did not even bother to call and give me an update and I had to chase other employees to get a straight answer on why the car that we had signed paperwork for had not been shipped already.

January 16, 2023

This was my first time buying a car. I was unsure of how the process would go, but I was pleasantly surprised at how easy it was. Lyn was amazing and quickly brought up the car I was loo More

by merriman1230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jan 19, 2023 -

Gerald Kia of Matteson responded

Thank you for taking the time to share your feedback regarding your experience at Hawkinson Kia and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

December 08, 2022

My experience was very positive. The professional, efficiency and knowledge about the Kia vehicle and it's products was exhibited. I was welcomed and made comfortable the minute I wa More

by deanndrasmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Dec 13, 2022 -

Gerald Kia of Matteson responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Thank you, Brandon Santoro bsantoro@hawkinsonnissankia.com General Sales Manager 708-720-8973

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