Gerald Kia of Matteson

Shopped for 2024 Sportage. This was a place of confusion as we walked the lot and went inside. Came back with wife. and spoke with Aaron Carter, who seemed nice. He mentioned This was a place of confusion as we walked the lot and went inside. Came back with wife. and spoke with Aaron Carter, who seemed nice. He mentioned he saw us earlier. We looked at car and told them our circumstances of purchasing for our granddaughter out of state and wanted to pay cash. Aaron worked up a price with Salesmgr. Came back and first thing he wanted us to buy is a corrision package. WTH, you haven't given me a price on the car and you want to sell me something I didn't ask for. They advertise $1 over invoice, when the dealer doesn't really buy the cars, they pay on them just like we do. Then another salesman called Aaron aside to make a point he had helped us previously as well so they had a conversation about commission, etc. Not a professional thing to do if front of customers. We went to another dealer and bought the car there with professional people who made this a very pleasant experience. This was our granddaughter's first experience observing the car buying experience first hand. She was annoyed at first, but this was good experience for her to learn how people in business have agendas of their own rather than listening to the needs of their customers. More

Had an oil change/tire rotation appointment for 9:30AM on 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, our Service Advisor. We regained control of our car at 11:55AM. We were told the oil change/tire rotation service would take about 1.5 hours with a required software update. Here are some fun facts to consider before putting your car into the service department at Gerald Kia of Mattesson. 1. At 9:29, about 5-7 minutes after Robert Garner drove away in our car, I received an excessive speed notification from the Kia Access App on my phone. My excessive speed threshold is set at 85MPH. Apparently, whichever Gerald Kia employee was in control of our car was driving it faster than 85MPH. 2. After the oil change service was completed and my car was brought out to us, I popped the hood and found new motor oil spilled all around the filter area of the undercar splash shield. I asked for a rag and cleaned this up myself. Several Gerald employees witnessed my exchange with Robert Garner regarding this sloppy workmanship. 3. Upon opening the driver's side door to depart I found new motor oil smeared on the right side of the driver's seat cushion. Again, I cleaned this up myself in the service advisors area. Several Gerald employees witnessed my exchange with Robert Garner regarding this next example of sloppy workmanship. 4. While driving home from the oil change service, I discovered that the radio station I had tuned in during the ride over to Gerald Kia had been changed to a station that is not on my pre-sets and one I would never listen to. 5. Later in the same day I discovered that a totally unfamiliar radio station had been added to my pre-set station list. Sloppy work and abuse of customer property. Never, ever going back. Don't bother calling to try to "make it right". I don't trust this dealership anymore. More

Beware of this dealership. I have bought a new vehicle(part of it was financed with Kia at dealership) on April 2023. I did refinance with another lender since I got a better i I have bought a new vehicle(part of it was financed with Kia at dealership) on April 2023. I did refinance with another lender since I got a better interest rate and found out that the dealership has registered my title with incorrect VIN number, incorrect VIN number in bill of sale and registration card. Since it was mistake at my end of not checking properly on my car VIN number and dealership said it was a human error I understood the situation and waited patiently but now it took 4 months since the issue was reported and still I don't have a proper response on why they did do that. I have registered the compliant with secretary of state police Illinois and awaiting to get a solution. I was not able to drive the car for 4 months and the dealership never cared to respond with any compensation for rental cars. It was my horrible mistake buying a car at this dealership and that 2500 dollars above MSRP. I was able to get a temporary plate from Secretary of State Police after 4 months. Wish I could have done this at the start. I have moved over to NC after I bought the car and that really made things worse. More

So my wife took her car in to get the AC looked at because it stopped working. So she called me and told me that it was going to be a charge of $400 to find the leak and that isn't covered under the w because it stopped working. So she called me and told me that it was going to be a charge of $400 to find the leak and that isn't covered under the warranty. So I called Peter (if I'm not mistaken) to tell him to stop working on the vehicle because of the price. So we got off of the phone and my wife went back to get the car and she get the paperwork and leave. Now remind you she just went in for the AC not working. So she went to work after picking up her car and when she left work the oil light comes on and we just got the oil changed about a week and a half ago. I feel like the mechanic Mike took oil out of the engine and Luis is covering up the fact that he has bogus people working for that dealership. This just happened on the 13th of June 2023 between 7am and 820am. The cameras need to be reviewed because I bet any money. My wife isn't the first one this has happened to. I will not be coming back to this Kia for anything and see if I have a case for legal action. More

Kept in touch during repairs and I liked that they washed my car before returning it to me. my car before returning it to me. More

I appreciate the personal touch I received upon arrival and always keeping me informed during my wait. and always keeping me informed during my wait. More