Gerald Jones Honda

Professional. Wait time was less than expected. Friendly staff. Also, I knew no work other than what was scheduled would be done without calling me and getting my permission. This was my new vehicle’s first staff. Also, I knew no work other than what was scheduled would be done without calling me and getting my permission. This was my new vehicle’s first scheduled maintenance visit and my first service visit to this dealer. Highly recommend. More

I was greeted by my service advisor, Donteice Yancey. He explains the current service that's needed on the vehicle. He also informs me of future service. I like this because it gives me the opportunity to p explains the current service that's needed on the vehicle. He also informs me of future service. I like this because it gives me the opportunity to prepare financially. He's very friendly and warm. He shows genuine concern for the customer. More

The customer service is great. Don't hesitate to go see them for your service maintenance issues. Visit Dontice and Ryan, both service reps consistently professional and have a great attitude. them for your service maintenance issues. Visit Dontice and Ryan, both service reps consistently professional and have a great attitude. More

I was initially very pleased with this dealership and my salesperson, Kendall, who was very helpful with the buying process. Once I was off the lot, of course, all of that changed. I was basically forgotten salesperson, Kendall, who was very helpful with the buying process. Once I was off the lot, of course, all of that changed. I was basically forgotten once I signed my loan paperwork. I received several pieces of correspondence from the company I used to finance my trade in saying that my car had NOT been paid off, as was stated in my loan agreement. I am also a month and 16 days past my sales date and I have not received ANYTHING about my loan payment date, my registration, etc, so I called Kendall and he said it was MY responsibility to call them if I had not received anything. I was told that all of my paperwork went to my old address that I have not lived at in a year and a half. They had my license at the time of purchase that had my current address on it. Kendall gave me the phone number of my new finance company then told me of some of his car buying woes. If you want a company and salesperson who stewards you through the entire buying process, this isn't the dealership for you. Won't be back. Won't recommend. More

Love getting my car serviced here! I was in and out very fast! Gerald Jones Honda always rolls out the red carpet! Thank you Allen and Kenny fast! Gerald Jones Honda always rolls out the red carpet! Thank you Allen and Kenny More

I had an emergency (blow out)and they got me in right away and put on a new tire. They also checked out the car and put in a new battery as well...it was low and I didn't even realize it needed a new on away and put on a new tire. They also checked out the car and put in a new battery as well...it was low and I didn't even realize it needed a new one. Above and beyond!!! More

Outstanding both at the sales and service departments . They delivered on what they promised.... would highly recommend to family and friends , keep it up !! . Will by my next vehicle there .... They delivered on what they promised.... would highly recommend to family and friends , keep it up !! . Will by my next vehicle there .... More

Let me start off by saying this is a review of the service department not the sales departments (I would give the Sale Department especially CJ Banks 10 stars if I could. I have purchased three cars f service department not the sales departments (I would give the Sale Department especially CJ Banks 10 stars if I could. I have purchased three cars from him and he has always gone to bat for me to get me a good deal. He is honest and every time I see him he still remembers me!). The SERVICE DEPARTMENT however has been an extreme disappointment. The last time I took my 2019 Odyssey in to get a patch on my 17,000 mile tire so many things went wrong. 1) the car would not start when they went to take it in for service. They did not call me and tell me this, instead they just replaced my battery (which was under warranty because it was a month old). 2) When I called to check on the status of my car, they did not tell me about the battery and had not even checked the tire (4 hours after my appointment). 3) Then they tell my husband the tires were low but nothing was wrong with them. When he tells them it has a slow leak then they apparently put it on the lift and see it has metal in it...which they cannot patch because it is too close to the tread. 4) I speak to the service technician because this is the SECOND time I have replaced the battery in my van with 17,000 miles on it and she says we cannot find anything wrong with the electronics...must have been a fluke...is it a fluke after I already replaced the original battery just have a year? All that to say....STAY AWAY FROM THIS SERVICE DEPARTMENT THEY DON'T SEEM TO HAVE A CLUE. More

Kenny Elam is my service adviser and he always handles my service needs. He makes sure everything is done right. Great service all the time....... service needs. He makes sure everything is done right. Great service all the time....... More

My service advisor, David Kitchens. He really listened to my concerns and requests, and did an excellent job of keeping me updated and explaining options. I will definitely ask to work with him again. He was my concerns and requests, and did an excellent job of keeping me updated and explaining options. I will definitely ask to work with him again. He was great. More