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Gerald Jones Honda

Martinez, GA

4.3
376 Reviews

4022 Washington Rd

Martinez, GA

30907

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Showing 376 reviews

April 02, 2021

Really everything it always seems to go fairly quick and smooth! Alicia Bragg is one heck of a service advisor I’d recommend everybody use her! Gerald Jones with another satisfied customer!!! More

by jminter7070
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Bragg
Apr 07, 2021 -

Gerald Jones Honda responded

We cannot thank you enough for your wonderful review of Gerald Jones Honda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Gerald Jones Honda Team (706) 228-7000

March 25, 2021

The Gerald Jones Honda was very friendly, highly professional and extremely knowledgeable. The sale agent Marquez Brown, was a very motived person who followed up all our questions to our satisfacti More

by gkan2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marquez Brown, Virginia Atkins
Mar 30, 2021 -

Gerald Jones Honda responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. The Gerald Jones Honda Team (706) 228-7000

March 24, 2021

The team at Gerald Jones has been helpful from the moment I purchased my car! Service was easy and smooth, and they got me scheduled for an appointment quickly. I appreciate that there are both text and phon More

by JenniG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Mar 29, 2021 -

Gerald Jones Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Gerald Jones Honda Team (706) 228-7000

March 22, 2021

They said it would take 2 hours but it didn't. The service person was very nice and helpful. Very much professional and knowledgeable. Thank you. More

by Evgdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Kitchens
Mar 25, 2021 -

Gerald Jones Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Gerald Jones Honda Team (706) 228-7000

March 18, 2021

Do NOT go here for service if you expect it to be quick. “Express Service” is anything but that. Figured I’d get a “quick” oil change since I was on that side of town after work. From drop off to pick up it More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown employee
Mar 22, 2021 -

Gerald Jones Honda responded

We appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Virginia Atkins Customer Relations Manager 706.650.3378

Mar 22, 2021 -

DB responded

That’s the response you have? “Not rushing through service work.” It is not a matter of rushing. How is an hour and 10 minutes “express” for an oil change? That is ridiculous. It is an oil change. That takes hardly any time at all and still can be done with a high standard. I would suggest dropping your FALSE ADVERTISING of “express service” if this is the kind of excuse you are going to give. You all have my phone number, I request calling me to discuss this matter instead of trying to cover your own self with invalid excuses to false advertising

March 10, 2021

Excellent customer service with Paul Sermeno, the service and pleasantly surprised with the new technical program to monitor the progress of my car. Everyone was so helpful and pleasant. More

by jmjohnson58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno 5 stars
Mar 15, 2021 -

Gerald Jones Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Gerald Jones Honda Team (706) 228-7000

February 26, 2021

The Advisors in The Service Department are very professional and Paul Sermeno was really professional and courteous...He kept me updated on the service being performed on my vehicle...Very nice More

by Pkw700
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Mar 03, 2021 -

Gerald Jones Honda responded

Thank you for putting your trust in Gerald Jones Honda! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. The Gerald Jones Honda Team (706) 228-7000

February 18, 2021

The shop was clean when we entered and we were acknowledged promptly. We took in our CRV to have an oil change and were satisfied with the service. More

by Nospe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Atkins
Feb 23, 2021 -

Gerald Jones Honda responded

Nospe, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! The Gerald Jones Honda Team (706) 228-7000

February 11, 2021

The staff is warm and friendly. I loved the person I worked with when I brought my car in. His name was Paul and he went the extra mile for me. I had an issue with my odometer which was covered under wa More

by cimvic89
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Virginia Atkins
Feb 17, 2021 -

Gerald Jones Honda responded

Thank you for putting your trust in Gerald Jones Honda! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. The Gerald Jones Honda Team (706) 228-7000

February 08, 2021

Friendly, knowledgeable, courteous staff. Everything was done correctly by a very knowledgeable staff. I would recommend Gerald Jones Honda to anyone needing service on a honda vehicle. More

by wadeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
david kitchens, Virginia Atkins
Feb 11, 2021 -

Gerald Jones Honda responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Best, The Gerald Jones Honda Team (706) 228-7000

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