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Gerald Jones Ford

Augusta, GA

4.6
777 Reviews
Call Dealership (706) 738-8000
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3480 Wrightsboro Rd

Augusta, GA

30909

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777 Reviews of Gerald Jones Ford

September 30, 2022

Friendly and knowledgeable customer service advisor (Marcus), frequent updates, fast service and detailed overview of everything. More

by jalinpeaches73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Brighthop
Report | Print
Oct 01, 2022 -

jalinpeaches73 responded

Best customer service adviser (Marcus), fast service and great job on my vehicle.

Oct 01, 2022 -

jalinpeaches73 responded

Best customer service adviser (Marcus), fast service and great job on my vehicle.

Oct 05, 2022 -

Gerald Jones Ford responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

September 15, 2022

It was pretty quick, relatively speaking. I was able to get updates whenever I asked, too. More

by swylie2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Report | Print
Sep 20, 2022 -

Gerald Jones Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

August 05, 2022

Friendly staff and no pressure sales experience. Delivered everything they promised including a pristine clean car. More

by MccNeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Pinckney, Derrick Lee
Report | Print
Aug 10, 2022 -

Gerald Jones Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

August 02, 2022

Service always done quickly and completely. Good communication with staff during visit. The car was clean when we left. More

by birdwoman208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Report | Print
Aug 05, 2022 -

Gerald Jones Ford responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

July 10, 2022

The Lincoln concierge service is excellent. The drop off and pick up service can’t be beat. The concierge always responds immediately and keeps me informed. I enjoy the personal attention. More

by Sweett0829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Ford, Shannon Saxon
Report | Print
Jul 13, 2022 -

Gerald Jones Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

June 24, 2022

When I’m in for a service visit, it always goes smoothly without any problems. More

by Katwilliam01
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Report | Print
Jun 29, 2022 -

Gerald Jones Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

June 22, 2022

Mr. Marcus in Service Dept Thank You for your Hospitality and Excellent customer service. May God Bless You and your family the more INDEED in LORD JESUS CHRIST MIGHTY NAME More

by vtbales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus
Report | Print
Jun 27, 2022 -

Gerald Jones Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

June 22, 2022

Courteous staff friendly atmosphere. Attentive to your needs and knowledgeable of what to do to fix your vehicle. More

by francispearlean@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
T. Benson, Shannon Saxon
Report | Print
Jun 27, 2022 -

Gerald Jones Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

May 10, 2022

Marcus my Service advisor told me exactly what to expect. The service was quick and efficient. More

by kroberts36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Brighthop
Report | Print
May 13, 2022 -

Gerald Jones Ford responded

Hi kroberts36 and thank you for your kind words. We are very happy to hear that Marcus was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

April 30, 2022

Shannon Mosal is great, fit me in on a moments notice with a brake issue. More

by Rita2004
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Saxon
Report | Print
May 04, 2022 -

Gerald Jones Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Virginia Atkins Digital Marketing Manager 706.650.3378

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