Gerald Hyundai

Jaybee is a great service representative. I always enjoy working with him. My service was completed quickly and the waiting area is always clean. A pleasure. working with him. My service was completed quickly and the waiting area is always clean. A pleasure. More

Jaybee made the whole service experience very enjoyable. He explained everything and made sure that I was completely satisfied. Definitely will come back again. Thank you. He explained everything and made sure that I was completely satisfied. Definitely will come back again. Thank you. More

Sales team at Gerald quoted me 10% above MSRP rate for a 2021 Hyundai Palisade when other Hyundai dealers are willing to negotiate and come below MSRP if you're really interested in buying the car. I got mi 2021 Hyundai Palisade when other Hyundai dealers are willing to negotiate and come below MSRP if you're really interested in buying the car. I got mine from another Hyundai dealer (Palatine) below MSRP and also traded in my old car at a very good price (matching Carvana/Carmax). So if you're really interested in getting a good deal and value for your money please look the other way. Other dealers are even giving a Costco membership discount - which is the actual invoice price of the vehicle not MSRP. More

Friendly, Fast, Accurate assessment of the problem. Got car back in one day. Great Services. Jaybee does a great job of making you feel like a valued customer. car back in one day. Great Services. Jaybee does a great job of making you feel like a valued customer. More

FRIENDLY AND MADE SURE I UNDERSTOOD BY SHOWING ME RESULTS FOUND. HE WAS VERY POLITE AND SMILING. PEOPLE LIKE HIM WORKING FOR YOU WILL BRING ALOT OF RETURNING CUSTOMERS. FOUND. HE WAS VERY POLITE AND SMILING. PEOPLE LIKE HIM WORKING FOR YOU WILL BRING ALOT OF RETURNING CUSTOMERS. More

Love Hyundai North Aurora! Excellent Customer Service and Vehicle Repair! From Jaybee, Joe and the whole Service Team & Mechanics Exceptional!!! Always friendly and professional as well as taking the time to Vehicle Repair! From Jaybee, Joe and the whole Service Team & Mechanics Exceptional!!! Always friendly and professional as well as taking the time to hear my concerns and educate me! It has a neighbor feel that makes me super comfortable & trusting! Very difficult to find! Thank you so much! I really appreciate you all! Christine More

Took my brand new Hyundai Palisade to Gerald Hyundai Service Department, to get smell from headrests (Recall item) addressed and to have creaking sound coming from rear suspension when turning (also all Service Department, to get smell from headrests (Recall item) addressed and to have creaking sound coming from rear suspension when turning (also all sorts of complaints on Palisade Forum, attributed to either of the following, replace steering wheel column, replace clock spring, replace top strut cover, replace wheel bearing). BOTH items not fixed. Technician, said couldn't replicate sound from the suspension, even though it happens all the time. Nothing completed on this issue. The dealership fumigated the car and said that should resolve the issue, NOT. Per my research, head rests need to be replaced. Mentioned this to the technician, but that was completely ignored. Now I have to take it back to the dealership a 2nd time, they can't get me back on the calendar for a month a half. Overall, good car, but wouldn't expect both of these items for a brand new $50,000 vehicle. Also, dealership service department needs to do a better job of fixing service issues on the 1st attempt and listen to their customers. We even offered to take the technician with us on a test drive, to point out the sound coming from the rear. Overall, I give them a thumbs down. More

Nick was a delight to work with along with Dan. They both made me feel comfortable. I did not want to feel pressured at any time and they both knew this. Thank them both Jackie both made me feel comfortable. I did not want to feel pressured at any time and they both knew this. Thank them both Jackie More

Fast on timely A good customer service skills I had to recommend Jerrod handle on what the war you’re always on time Kurtis I will also use support service to give you a ride if needed very good customer recommend Jerrod handle on what the war you’re always on time Kurtis I will also use support service to give you a ride if needed very good customer service skills I always buy a car from John James More

The work requested was on time, matched the estimate given, staff was courteous, and I was able to schedule it on a Saturday which fit my schdule. given, staff was courteous, and I was able to schedule it on a Saturday which fit my schdule. More