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Gerald Hyundai
North Aurora, IL
1,665 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,665 Reviews of Gerald Hyundai
August 24, 2016
Come see these guys! They were very helpful, professional, and considerate of what I wanted. I got something I could be proud of thanks to them. I can see myself with thi They were very helpful, professional, and considerate of what I wanted. I got something I could be proud of thanks to them. I can see myself with this car till the end. More
by jrod9425
Verified CustomerEmployees Worked With
Brenden Hurd, Dan Mason, Edgar Cortes
August 24, 2016
My new Santa Fe Gil was very helpful in making the right selection for us. We have been very pleased with the vehicle so far. Great ride and very comfortable. Gil was very helpful in making the right selection for us. We have been very pleased with the vehicle so far. Great ride and very comfortable. More
by grw1952
Employees Worked With
Gilbert Nathan
August 24, 2016
I had a poor experience however they are working to fix it Update 8/31/2016--I was contacted by Nick Smiley, General Manager of Gerald Hyundai. He apologized for the poor service that I was provided and is off Update 8/31/2016--I was contacted by Nick Smiley, General Manager of Gerald Hyundai. He apologized for the poor service that I was provided and is offering to take care of an upcoming service that I will need performed on my vehicle. Considering all of the positive prior experiences, I have had at Gerald Hyundai, I will go back and give them another shot. Nick Smiley also provided me his cell phone number if I have any concerns in the future. 8/24/2016--I have recommended Gerald Hyundai to many friends and family over the years. Unfortunately, this will NEVER happen again. I have an engine repair that needs to be completed which was already diagnosed by another Hyundai Dealership however they did not have any availability to complete the repair for 2 weeks (repair is under 100k mile warranty). I called Gerald Hyundai last week and explained the situation and they said that they could take care of the service today. They said that they would need to confirm the diagnosis (I would have to wait about an hour-which I agreed to), and then they would take care of the repair and have a loaner vehicle for me. I woke up early today to drive 50+ miles to Gerald Hyundai for service and when I get there, no loaner car and they wanted to charge me another $80 to diagnose the issue which has already been identified. I had the name of the representative who I spoke to by phone but the service manager said he could not honor what his representative told me by phone and he would address the issue with her. The service manager offered to call Enterprise for me at my expense. I called Hyundai Corporate Customer Service while at the dealership. They filed a complaint but there was nothing that they can do because the dealership is independently owned. They said they would have the general manager follow up with me. I wasted more than 3.5 hours this morning, drove an extra 100 miles today, all for nothing. This is my 3rd new Hyundai vehicle that I have purchased but I guess I may have to rethink my next purchase. If I purchase another Hyundai, it will not be from Gerald Hyundai. For those of you asking why I would consider driving to a Hyundai Dealership that is more than 50 miles away, I have had poor experiences at other dealerships however I had great service in the past at Gerald Hyundai. The service department has gone down hill since Adam left. More
by Will_B_87
Employees Worked With
Nick Smiley, Edgar Cortes
August 24, 2016
Love it IT was a great buying experience. Great service and great car. I would recommend this dealership, car and salesperson . We are very satisfied with the IT was a great buying experience. Great service and great car. I would recommend this dealership, car and salesperson . We are very satisfied with the service and our car More
by bordens
Employees Worked With
Frank Laurenzana
August 24, 2016
new car i was very happy with the customer service from brian york. he showed me the basic of car controls and he even took some wax out and waxed my car hood i was very happy with the customer service from brian york. he showed me the basic of car controls and he even took some wax out and waxed my car hood More
by garyrmiller703
Employees Worked With
Brian York
August 23, 2016
Excellent Service The team at Gerald Hyundai Naperville, Nick Smiley and sales team is integrity driven , do what's right for you dealership! I highly recommend them fo The team at Gerald Hyundai Naperville, Nick Smiley and sales team is integrity driven , do what's right for you dealership! I highly recommend them for a easy, no nonsense experience. L Kassaros More
by lkassaros
Employees Worked With
Nick Smiley, Eddie Mangan
August 23, 2016
Gil was awesome Gil was such a wonderful salesman. I came in on a Saturday and decided not to buy the vehicle then. However, I came back on a Wednesday evening and ca Gil was such a wonderful salesman. I came in on a Saturday and decided not to buy the vehicle then. However, I came back on a Wednesday evening and called Gil to see if he was working that evening. He was already off for the day, but went out of his way to meet me at the dealership to talk numbers. GREAT customer service! More
by christine228
Employees Worked With
Gilbert Nathan
August 23, 2016
Solid I always feel like family when I walk in. It's a great place. I feel like Frank really cares about me and my budget and kept that in mind. Thus is the I always feel like family when I walk in. It's a great place. I feel like Frank really cares about me and my budget and kept that in mind. Thus is the main reason I came back. Also The finance guy was very kind. More
by wes9874
Employees Worked With
Dany Khochaba, Frank Laurenzana
August 23, 2016
Don't Go Anywhere Else If you're considering a Hyundai, and you should be, don't bother going anywhere else. These guys are the best. Eddie made the entire process fun and e If you're considering a Hyundai, and you should be, don't bother going anywhere else. These guys are the best. Eddie made the entire process fun and enjoyable. He has a bright future ahead of him. More
by rbelmore0
Employees Worked With
Dan Mason, Mike Veto, Eddie Mangan
August 23, 2016
car Service was great and Eddie is doing great... Very affordable prices for new cars but I was very anxious because I was not able to change my mind afte Service was great and Eddie is doing great... Very affordable prices for new cars but I was very anxious because I was not able to change my mind after already purchasing the cars. More
by roselady82
Employees Worked With
Eddie Mangan
