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Gerald Hyundai of Countryside

Countryside, IL

4.8
793 Reviews
Call Dealership (708) 491-0200
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5631 South La Grange Road

Countryside, IL

60525

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793 Reviews of Gerald Hyundai of Countryside

July 01, 2025

My auto was idling high although no engine light came on. After my service, the auto is running better than the day I took it home. Evidently, service was able to turn down the idle. I know this because t More

by rdegasso2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with a man named Scott!
Report | Print
Jul 02, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle is running better than ever and that our service team could help resolve the high idling issue. Your satisfaction is important to us, and we appreciate you choosing Ettleson Hyundai. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at Ettleson Hyundai

July 01, 2025

Very helpful. They identified a noise problem that I thought was a brake problem but was a front undershield dragging. Also Ozzie was helpful with clarifying issue More

by williamtmichiels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
Report | Print
Jul 02, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your kind words, William! We are glad to hear that our team at Ettleson Hyundai could help you identify the issue with your vehicle and clarify your concerns regarding the windshield replacement. Ozzie and the rest of our staff are always here to ensure you have a great experience. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Ettleson Hyundai

July 01, 2025

I was quoted 1. 5 hours and an oil change took 2 hours. Not checked in on during my wait. More

by mmkpatzelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with people listed
Report | Print
Jul 08, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your feedback. We understand that your oil change took longer than the quoted time and that you felt you weren’t checked in on during your wait. At Ettleson Hyundai, we take your concerns seriously as we strive to improve our service. We encourage you to reach out to us directly so we can address this matter further. Thank you for choosing Ettleson Hyundai, and we hope to see you again. Sincerely, The Team at Ettleson Hyundai

July 01, 2025

Danny was extremely helpful in both scheduling and executing the service call. Busy weekend there in Service area but he got me in and out. Perfect. Thank you. More

by johnwawak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Freitag
Report | Print
Jul 02, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your wonderful review, John! We're thrilled to hear that Danny provided you with exceptional service and made your experience at Ettleson Hyundai a smooth one, despite the busy weekend. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Ettleson Hyundai

July 01, 2025

Ozzie was very nice, helpful and informative. Also, the wait wasn't long at all. More

by lynnsiet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
Report | Print
Jul 01, 2025 -

Gerald Hyundai of Countryside responded

Thank you, we appreciate your kind words! We're glad to hear that Ozzie was able to assist you effectively and that you had a short wait. At Ettleson Hyundai, we strive to provide great service to all our customers. We look forward to seeing you again soon! Sincerely, The Team at Ettleson Hyundai

June 30, 2025

Dealership is great, Service Department is exceptional. Always helps me out, gets my car in and serviced in a very timely manner. Really appreciate all of their help, Thank you Ryan and the service writers More

by jimranslo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan-Service Dept
Report | Print
Jul 01, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your wonderful feedback, Jim! We're thrilled to hear about your positive experience with our Service Department at Ettleson Hyundai. It's great to know that Ryan, the service writers, and our technicians are making you feel confident in the care of your vehicle. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Ettleson Hyundai

June 30, 2025

Very clean when you walk in Sandy to me was not customer efficient she was suppose to send me a check Talked to her twice and still waited almost a month I guess her vacation was more important then the c More

by FRANKC5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dinella, Sandy Munoz
Report | Print
Jul 01, 2025 -

Gerald Hyundai of Countryside responded

Thank you for sharing your experience with us, Frank. We appreciate your feedback regarding the cleanliness of Ettleson Hyundai. However, I understand your concerns about the delay and communication issues you faced with Sandy. Your feedback is important to us, and I encourage you to reach out to us directly so we can ensure your needs are addressed promptly. We strive to provide excellent service and appreciate your input as we work to improve. Sincerely, The Team at Ettleson Hyundai

June 30, 2025

Employees are “Customer Orientated” in all aspects of giving top service. … will return when needed. More

by WROMANIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Wilson, Steve Tsiamas, Rich Gibbons, Rich Puskarich, Todd Jados
Report | Print
Jun 30, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your kind words! We appreciate your feedback and are thrilled to hear that you experienced top-notch service at Ettleson Hyundai. We look forward to assisting you again in the future. Safe travels! Sincerely, The Team at Ettleson Hyundai

June 30, 2025

Awful service Service agents/manager was rude and not accommodating at all. After a few back and fourth rounds i Finally had no choice but to take my vehicle and go elsewhere. More

by elenakvuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Tsiamas, Rich Gibbons
Report | Print
Jul 03, 2025 -

Gerald Hyundai of Countryside responded

Elena, thank you for your feedback, and we appreciate you sharing your experience with us. We understand that you faced issues with our service team during your visit to Ettleson Hyundai. Your concerns are important, and we aim to provide all customers with respectful and accommodating service. If you're open to it, we encourage you to contact us directly to discuss your situation further. We value your input, and feedback like yours is essential as we continue working to improve our customer service standards.positively. Sincerely, The Team at Ettleson Hyundai

June 30, 2025

They have excellent customer service, are honest, and do the service in a timely mannner. More

by Bea Mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in Service
Report | Print
Jun 30, 2025 -

Gerald Hyundai of Countryside responded

Thank you for your wonderful review, Bea! We're thrilled to hear that you experienced excellent customer service at Ettleson Hyundai. Providing honest and timely service is our priority, and we're glad we could meet your expectations. We look forward to seeing you again soon! Sincerely, The Team at Ettleson Hyundai

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