Gerald Honda of Matteson

Told friendly salesman my total monthly budget for car(including price/tax/fees etc.)and he met it on the floor, but didn't tell me that when I went into the finance office, a bunch of other additiona car(including price/tax/fees etc.)and he met it on the floor, but didn't tell me that when I went into the finance office, a bunch of other additional charges would apply going over budget by $50/month. After purchase, noticed engine revving on an approximate 30 second interval and 6-7 mpg drop mileage. Car wasn't doing it when I brought it in, told to return when it was. So, a few weeks later I did. Had to check-in and wait for a service technician to explain that when the defrost is on, the AC condenser kicks in, which is what I was hearing. Front desk service personnel should have been able to answer that question since it is a standard operating design on their vehicles and I'm sure I'm not the first customer to ask, as after reading the owner's manual front to back, this condition is highlighted. Complimentary car wash is poor. Unless you don't mind driving around in a car with huge blotches of dirt where they missed. $140 accessory floor mats require cutting a hole in the floor carpet and parts to hold in place. Mats for rear don't fit correctly. Mats do not hold water from snow melt well. Better off getting mats elsewhere. Warranty is only three year, 36,000 mile so you almost have to purchase some type of extension package, which they nail you on in the finance office, instead of on the sales floor. More

My family was treated like family---low pressure---the staff spent time with us to make sure we had the right vehichle for our needs. I was also impressed with the finance department--the paperwork was f staff spent time with us to make sure we had the right vehichle for our needs. I was also impressed with the finance department--the paperwork was fast and easy! We were also given a tour of the facility. More

I was upset to learn that my accord with 18,000 miles needed rear brakes already. I know it wasn't the dealers fault that Honda had a poor rear brake pad. Our service advisor Rick took the time and sat d needed rear brakes already. I know it wasn't the dealers fault that Honda had a poor rear brake pad. Our service advisor Rick took the time and sat down with us and explained why it happened and what he was going to do to fix it. All the years i have had Honda's and gone to other dealers i have never had any one seem like they really cared that i was upset and really make an effort to listen the way he did and work to fix it. I had to pay $300 to repair the rear brakes but it was worth it. Rick made sure i had extra copies of the paper work for the class action suit when i was there to pick up the car. He also took the time to show me how to fillout the form for it. Planet Honda will have me comming back there from now on. Thanks again for the great service. More

We bought our Honda from a different dealership and had horrible experience with their service department. So, I took a chance and made an appointment with Planet Honda. From the moment I called Planet H horrible experience with their service department. So, I took a chance and made an appointment with Planet Honda. From the moment I called Planet Honda, I knew this would be a different experience. The gal on the phone told me exactly what to expect when I brought my van in, in the morning. Rick, in service, greeted me and listened. Let me repeat -- HE LISTENED. He then explained everything to me. He called a few times within the same day to explain what was going on. He was truly on my side. I cannot say enough nice things. Amazing experience and if/when we buy another Honda....it will be from Planet Honda. More

I would like to share my experience that I had today at planet honda. I brought my 2009 honda civic in the service department which I had a 10:15a.m.,appointment. I was greeted by service advisor Rick Maac planet honda. I brought my 2009 honda civic in the service department which I had a 10:15a.m.,appointment. I was greeted by service advisor Rick Maack. He was very nice,and he explained everything that he was doing to my car/inspection. I want planet honda to know how helpful,an kind Rick Maack was in explaining different things about my honda civic. I bought this car in october2009. I had a minoe issue about my battery in my car. Rick macck was very patient,and helpful. In all my years of having a car- I have never gotten this kind of service from any car dealer.He help me understand the importance of getting the schedule maintance done,and to take care of my care. I think honda should have service classes for women-so we can hae a better understanding about the car we drive,and how to maintain our car. I wil always bring my car to plane honda regardless of how far it is from my house. Please tell Rick Maack I said than you,again. I truly appreciated his time for helping me learn about my car. Thank you, Ms.Sharman Smith More

Basically we went in to look one vehicle and ended buying another. The dealer to the change in stride and worked with on the new vehicle. In the end we got the car and the price that we wanted. We could not another. The dealer to the change in stride and worked with on the new vehicle. In the end we got the car and the price that we wanted. We could not be more happy about the choice. We were at the dealer well past closing time but no one rushed us into a decision they allowed us to take our time so that we were happy with the sale. The salesman was very flexible in working with us on our choices. Now the business manager she was sick but that did not stop her from provided great service and working with us on the final package. All I can say is the whole experience was as good as it gets when buying a car. More

Bought used car from out of state. Needed a new dash board & paintless dent removal. Saved $ at Planet Honda. Every employee was great! We were kept well informed about price & the time work would take. board & paintless dent removal. Saved $ at Planet Honda. Every employee was great! We were kept well informed about price & the time work would take. Highly satisfied with all work & interactions. More

I was very please with Tom Hayden and the other employees at Planet. It's the 6th Honda I have gotten there. Tom was terrific, very patient and very organized. He instructed us on the features of the CRV and at Planet. It's the 6th Honda I have gotten there. Tom was terrific, very patient and very organized. He instructed us on the features of the CRV and took us for a test drive.He did his best to get me the car I wanted at a price I could afford. My wife and I appreciated the professionalism of Tom. We would recommend him to friends and business associates More

Roger, Tami,and Vasko made sure all of my needs were met in finding the right vehicle for my family. They have sold cars to me, my sister-in-law, my brother-in-law, and many friends, always providing the b in finding the right vehicle for my family. They have sold cars to me, my sister-in-law, my brother-in-law, and many friends, always providing the best customer service and the best price anywhere! More

The staff at Planet Honda is terrific. Everyone smiles! and wants to help you in any way. (The coffee is good too.) The process of leasing my Honda Accord was handled with efficiency and professionalism. and wants to help you in any way. (The coffee is good too.) The process of leasing my Honda Accord was handled with efficiency and professionalism. I'm very pleased with my Honda and look forward to dealing with them in the future. More