Gerald Honda of Matteson

Incredible Experience I love this dealership! There is a huge selection you can choose from. My salesman consultant Mike Brimley is great! He was very patient, helpful, cou I love this dealership! There is a huge selection you can choose from. My salesman consultant Mike Brimley is great! He was very patient, helpful, courteous, pleasant and very professional. More

Great Experience!!!!! If you are looking to purchase a Honda, the best car manufacturer, call Planet Honda in Matteson and ask them what days Jill is working. Jill made o If you are looking to purchase a Honda, the best car manufacturer, call Planet Honda in Matteson and ask them what days Jill is working. Jill made our experience very, very informative, did her very best to get as close to our purchase price as possible and we also found it relaxing. She is respectful of your wants and needs and we have never met a woman who knew everything about the cars she sells. She took extra time to teach us how to use all the amnesties our car had to offer. We knew she had another customer waiting for her, but she never rushed her time with us. Who does that! Jill will do that for you. It's not just another sale for her. she wants you to really enjoy your purchase. We are loyal fans of the Honda line. So we are particular what dealership we choose. Planet Honda, that's where you need to shop for your car. After purchasing 9 Honda's during the last 14 years, this was by far, our best experience. Don't forget to ask for JILL. More

Very Positive Experience My experience at Planet Honda has been positive at every level in both sales and service. The sales personnel are not typical of the reputation of ma My experience at Planet Honda has been positive at every level in both sales and service. The sales personnel are not typical of the reputation of many car sales people. They are not coercive but try to be helpful in finding the type of automobile you are looking for and helpful in working with you to get the best possible deal. My sales person was Ken Jordan. The service department has also always been very accommodating, knowledgeable and professional. I have leased three Honda Pilots in several years. More

great people Honda has the smartest friendliest and most efficient sales staff around. They go out of their way to make the experience right, and don't stop til y Honda has the smartest friendliest and most efficient sales staff around. They go out of their way to make the experience right, and don't stop til you are completely satisfied! More

Horrible experience. Do not trust these guys. Got a price quote from Jessica (an internet specialist). It was the lowest of all the dealerships, so I told the other dealerships I was done. I tri Got a price quote from Jessica (an internet specialist). It was the lowest of all the dealerships, so I told the other dealerships I was done. I tried to get back with Jessica multiple times, but she never returned my calls. I finally got a hold of Ken (a sales manager) and I emailed him the price quote she emailed me. He said she had quoted me the wrong car and they didn't have any on their lot and it would cost $300-$500 to do a locate for me. They did not honor the price and neither did they seem sorry. I was very disappointed that it was a complete error on their side and they did nothing to make things right. Please don't buy from these guys. More

No haggle really hurts the buyer Came in to see a vehicle, nice sales guy, ok price. Car has some issues, major rust from steel belt coastal area. Price is ok, IF the car was from Col Came in to see a vehicle, nice sales guy, ok price. Car has some issues, major rust from steel belt coastal area. Price is ok, IF the car was from Colo, but not great. Everyone should get something when buying a car,the dealer should get profit and the buyer a great deal, thats the winning way to sell cars. If you buy cars at auction and they are priced so you cant do that, then dont buy them. "We dont haggle, our customers love it." I dont think so if issues like this arise, I think you simply arent aware. I also think the no haggle thing is something they did for themselves, not the customers. I think this policy hurts in this area. Car was an ok price, not a great price, and even worse since it had issues. Also, if the FEES are so clearly up front then I think you would simply call it a price out the door. $19,500, not 19,000 and then in small writing plus fee of $500. Just say, $19,500 out the dorr, thats "very" clear. I really liked the sales guy but... they reality of the dealership just didnt live up to the hype. More

UGH! -- classic "BATE and SWITCH!" We were referred to Planet Honda (one hour away from where I live) though the Sam's Club (no haggling) buying program. After speaking with Don, the De We were referred to Planet Honda (one hour away from where I live) though the Sam's Club (no haggling) buying program. After speaking with Don, the Dealer's DESIGNATED Sam's Club representative, he passed me off to someone else (don't remember her name). After speaking with her on the phone, and confirming she was going to b able to meet with us, we arrived to discover she was across the street at the dealer's Toyota dealer and busy with a customer. "No Problem" we thought, while we were waiting we let Planet's salesman Mike showed us the vehicle and gave us a test drive. After the test drive, we asked about getting our "Sam's Club No Haggle Price" and Mike said he had never heard of such a thing. We again asked for Don, (or the woman he'd refereed us to) -- again we were told they weren't available and that Mike could/would be "OUR ADVOCATE" as he talked to his boss, the sales manager, and gave him our offer! . . . "Our offer? What happened to no haggling I asked" -- "Oh, this isn't haggling, I'm simply YOUR ADVOCATE trying to get you the best possible price." Mike replied. "What price would make you buy the car today?" -- "This is haggling I said. I don't want to make an offer and I don't need an advocate to negotiate for me. What's the dealer's final best price?" . . . . This went on for a few minutes before I finally asked to speak with a high up. While waiting I called Sam's Club's Auto Buying Customer Service Line and confirmed if I (or the dealership) was doing something wrong? They informed me I should only speak to Don (their designated sales guy) and if he wasn't avaliable I should walk out. . . . After a few minutes, the sales manager came over, and I demanded to speak with Don. After a ten minute wait Don (the internet sales guy and the person Sam's Cub requires us to speak with) arrived and I informed him he had lost our sale (at any prices) and that I was going to report him to Sam's Club for deceptive sales practices. More

Great People to do business with. I had a great experience with Planet Honda once again. I purchased a 2005 Honda Odessy nine years ago. And have had our van serviced there every year I had a great experience with Planet Honda once again. I purchased a 2005 Honda Odessy nine years ago. And have had our van serviced there every year since. I needed a replacement truck and the people at Planet went above and beyond to get me an affordable truck I couldn't be happier with my truck. Everyone I worked with treated me as if I was buying the most expensive vehicle in the place. I will definitely be using Planet Honda for all my future purchasing. More

My name is Kaushaunda B, I have been trying to purchase a car for over a year now and I haven't had any luck. I went to Planet Honda November 1st to speak with a sales person regarding purchasing a car. I sp car for over a year now and I haven't had any luck. I went to Planet Honda November 1st to speak with a sales person regarding purchasing a car. I spoke with Jim Doyle and informed him I was in an open bankruptcy and haven't had any luck with purchasing. He took all my information and forwarded it to the finance manager Socrates Gray. It was a late Friday evening so I was unable to get results that day, however first thing Monday morning I received a call from Jim. Jim stated they had a car and bank that would work for my circumstances. I forwarded them some more information and on Tuesday November 5th I was told to come get my car... When I got there Wednesday November 6th I met with another sales agent Kenny Jordan who I absolutely loved. He was as kind as a person could be and he did everything to make sure I was happy with the car I purchased. They took my car as a full trade in with no money down, and my car note payment was right where it needed to be. Socrates Gray worked wonders with this bank to get me approved and made sure I stayed in this car. He and Kenny definitely went above and beyond for me and I am so very grateful. I would recommend friends and family there and I will definitely purchase my next car there!!!! Great customer service all around!!! More

I gave 5 stars because i was really impressed the way Mr. McNamara was doing business with me and my wife. He was friendly and and very professional and help us get the price and the car that we want. I will McNamara was doing business with me and my wife. He was friendly and and very professional and help us get the price and the car that we want. I will recommend Planet Honda and Mr. McNamara to my friends and family. More