Gerald Honda of Matteson

Seems as though since the dealership was sold to Gerald Honda from Planet Honda, the service has changed significantly! The service is always backed and takes too long. I’ve been going to this dealer since Honda from Planet Honda, the service has changed significantly! The service is always backed and takes too long. I’ve been going to this dealer since 2008 and never had these issues. Once my lease ends, I won’t be going back to the dealer. More

Tim Thomas was an awesome and friendly guy right off the bat. He answered all my questions and was helpful. I will be referring people. bat. He answered all my questions and was helpful. I will be referring people. More

My service experience was entirely too long. My appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service appointment was at 12:30, I arrived at 12:17. I was told the wait was an hour and a half. At 2:38 I saw the advisor driving my car out of the service area. Finally ar 2:50 I inquired why I was still waiting. The keys and paperwork were right there on the counter. What is the purpose of an appointment not to mention an oil change was $75.00. I guess for my time the agent gave me a $10.00 discount and a free oil change on my next visit. Waiting time was absolutely ridiculous!! More

I am so tired of car dealers and their finance partners. I am a hardship case—Chapter 7–so I realize I will be paying a much higher interest. These folks claim to be specialists, but what they don’t tell yo I am a hardship case—Chapter 7–so I realize I will be paying a much higher interest. These folks claim to be specialists, but what they don’t tell you is that there is a hidden fee on top of the exorbitant interest. Yes More

Amazing sales experience! Jason, my primary salesperson, was warm, honest, and realistic. After test-driving two different cars, I settled on the 2019 Honda Accord Hybrid Tour Jason, my primary salesperson, was warm, honest, and realistic. After test-driving two different cars, I settled on the 2019 Honda Accord Hybrid Touring edition. Jason did not pressure me. He helped me to get into the car I wanted at a price I felt was fair. I would encourage everyone I know to work with Jason. More

Vehicle Purchase Mr. Jason Salvatore was a fantastic Salesperson, who is a good and valuable asset to Gerald Honda of Matteson. He helped us with the purchase of our s Mr. Jason Salvatore was a fantastic Salesperson, who is a good and valuable asset to Gerald Honda of Matteson. He helped us with the purchase of our second SUV Honda with enthusiasm and utmost professionalism. He is charismatic, kind, and soft spoken. He was very knowledgeable about the vehicle of our interest and without staying too long in price negotiation, we were able to purchase the vehicle. Thank you Jason; we will be proud to refer friends and family members to you. More

Great Sales Experience My husband and I leased a 2020 Accord on 7/28/2020.Our salesmen was excellent!!His name is Jermaine Wood.He took very good care of us!!We would person My husband and I leased a 2020 Accord on 7/28/2020.Our salesmen was excellent!!His name is Jermaine Wood.He took very good care of us!!We would personally recommend him to anyone looking for a car at Gerald Honda in Matteson.He was professional and friendly.We appreciated his honesty as he guided us through the process.Keep up the good work Jermaine!!!Sincerely,Clyde and Cheryl More

Amazing Service Jermaine Wood did an amazing job from start to end on the purchase of my vehicle. OUTSTANDING SERVICE!!!!! Looking forward to the next purchase. THANK Jermaine Wood did an amazing job from start to end on the purchase of my vehicle. OUTSTANDING SERVICE!!!!! Looking forward to the next purchase. THANKS Jermaine More

Turned in a leased vehicle in November 2019, was hustled into a new lease. Paid a mileage overage fee that was never forwarded to the finance company. The finance manager Ash and general manager Vasko both into a new lease. Paid a mileage overage fee that was never forwarded to the finance company. The finance manager Ash and general manager Vasko both acknowledged the error and said they would make good on it. "A glitch in the ownership transition," they said. Never did correct, and stopped returning calls and e-mails. When I showed up to see him, Vasko blamed the previous owner, Planet Honda. When I contacted them was very rudely told that it was Vasko and Gerald's mistake. Neither of them can locate the paperwork. Obviously someone embezzled the payment during the ownership change and ditched the records. Worst, most dishonest customer service we have ever experienced, and now, we, who have spotless credit record, are disputing the debt with a collection agency. We have been Honda customers for 30 years, but no more. More