George Wall Ford

I’m not going to get into it 100%. Before it gets negative, Paul is great and does what he can do to make you happy. I will never return to this dealership for anything. The way they talk to you i negative, Paul is great and does what he can do to make you happy. I will never return to this dealership for anything. The way they talk to you is down right RUDE. I purchased a 2020 Ford Fusion titanium from them CERTIFIED. When i went to leave I said to my sales guy that the headlight was foggy and had condensation inside it. He said it was normal since it just went though the wash. NO that’s not normal. Anyway.. I call that night to have a new one ordered because I’m not having issues down the road with the headlight. It gets ordered, I drop my car off Monday to be fixed, was told I would have it back Tuesday evening. So I call to see if my car is going to be ready to pick up and get told no. Okay whatever.. I call Wednesday to say I want to come pick my car up whether it’s done or not and SALES MANAGER MATT flips out on me screaming at me through the phone, so of course I give an attitude right back because I’m not going to be talked to like that. He tells me the car can be picked up when it’s done and when they tell me it can be picked up and stop rushing them because I have a loaner so it’s no issue. So I say I should’ve never gotten the car being this is how they treat customers and he says “ YEAH YOURE 100% RIGHT YOU SHOULD HAVE NEVER GOTTEN THE CAR WE DROPPED 10k OFF THE PRICE FOR YOU. xxxxxxxx! The car was listed for 37k brand new, I got it used for 25k, that is what it was listed for online. Yeah I may have had a loaner, but that loaner was a base model, I just purchased the top of the line fusion, I wanted my car back. There was no reason for him to talk to me the way he did. If he would’ve just said listen, we’re short staffed or I’m sorry for the delay, I wouldn’t be so pissed off. extremely disgusted with the way this place talks to their customers. When they called to tell me the car was ready to be picked up they said it was detailed and had a full tank of gas. Car was detailed but tank was almost empty. Once again, this is SALES MANAGER MATT. Extremely unprofessional. More

Amazing experience! I have been going to this dealership for my Ford leases for about 6 years now. They have always been amazing but this past time I came with a huge iss I have been going to this dealership for my Ford leases for about 6 years now. They have always been amazing but this past time I came with a huge issue on my current car. It had an engine problem and since I was planning on buying it out, I was passed my warranty. Mike Lallay and Matt the sales manager were phenomenal. They did everything they could to ensure that they sent me home with a car that day. They also helped entertain my 9 year old son throughout the long process, I will be coming back to this dealership for all my future cars as well as my family's cars. They are always great and I would highly recommend them! More

Terrible Terrible service Tried a number of times to use this dealership since they are local business. On numerous occasions very disappointed with service etiquette, quality Tried a number of times to use this dealership since they are local business. On numerous occasions very disappointed with service etiquette, quality, and honesty. For example they refused to take in a lease from another Ford dealer. While a Ford dealer in a nearby town was more than willing to be helpful and through that earned a new car sale. On the service side vehicles were not ready on time and the car left a mess upon pick up. Do yourself a favor and go to another Ford dealer! More

Improvements are in order There is something wrong with this place. We went there to buy a new car. We liked the vehicle and the price. The sales person told us that he does no There is something wrong with this place. We went there to buy a new car. We liked the vehicle and the price. The sales person told us that he does not have the car in stock and he needs to find it. After ten days went by nothing happened. We left 4 voice messages, 4 SMS and 4 emails for the salesman and sales manager. Nobody, I mean nobody returned our calls. I've never seen such a disrespect to the customer. I will certainly share my opinion about this place with Lincoln and Ford Motor company. More

The manager Paul was incredible Extremely helpful and The manager Paul was incredible Extremely helpful and addressed needs I didn’t even realize I had Myself In explanation of the features in the Fo The manager Paul was incredible Extremely helpful and addressed needs I didn’t even realize I had Myself In explanation of the features in the Ford Explorer I as purchasing the associate Anneliese was patient and had me do a tutorial to be sure i was confident with the features and options I’ll never go anywhere else again , unless of course these 2 people happen to change in which I’ll follow them!! Mr. Sean Patrick Moran of Middletown NJ Satisfied Buyer! More

Matt & Joe are the Best Can’t say enough about this group will never buy a car from any other dealership Joe is the nicest guy and Matt makes things happen I drove them both Can’t say enough about this group will never buy a car from any other dealership Joe is the nicest guy and Matt makes things happen I drove them both crazy not once when I made my initial purchase of my MKC but a few months later looking for a car for my daughter they are just great take the time to work with your budget and awesome follow up! More

Fantastic shopping experience. Kudos to Vinnie and James! I used to be a customer of George Wall Lincoln. Left them for a cheaper alternative as I moved into retirement. That cheaper alternative was Honda. I used to be a customer of George Wall Lincoln. Left them for a cheaper alternative as I moved into retirement. That cheaper alternative was Honda. Ended up buying a 2018 Honda Accord Hybrid. However, I was not happy with the DCH Kay Honda dealership in Eatontown. The car also turned out to be a miserable driving experience thanks to a buggy and defective infotainment system that Honda refused to admit a recall needed to be done on. Enough was enough! I went to George Wall and talked with James and Vinnie. Told them I was sick of my Honda and wanted to trade it in. They made me an offer I could not refuse. Now, I just finished finalizing a lease on a 2019 MKZ Hybrid that is loaded to the gills. I did not have to do as much haggling as I did with Kay Honda. I didn't walk away from the deal thinking I was somewhat ripped off. These guys absolutely prove that you can have an exceptional car purchasing/leasing experience without being taken for a ride. Lastly, I should mention that from past experience, the service department at George Wall is second to none. I have never had a better all-around service experience than dealing with these guys. Thank you, Vinnie and James, for getting me into a vehicle that I no doubt will be happy with, backed by reliable Lincoln support. More

Highly recommend Brett Golkin and Mike Lalley were a pleasure to work with. I really can’t say that enough. Didn’t waste my time, got me exactly the car I wanted and h Brett Golkin and Mike Lalley were a pleasure to work with. I really can’t say that enough. Didn’t waste my time, got me exactly the car I wanted and had me in and out - financed and out the door with two kids in tow - in under an hour at the best price possible. I tried to beat them through True Car and nobody could. As someone in relationship management I really appreciate dealing with someone who values *earning* repeat business and playing the “long game” with their customers. If you feel that way too, these are your guys. More

The sales personnel are extremely nice and very hopeful I was interested in a 2019 Lincoln MKC this past summer. The sale personnel were very helpful and nice. I would have definitely purchased the car from I was interested in a 2019 Lincoln MKC this past summer. The sale personnel were very helpful and nice. I would have definitely purchased the car from this dealership but due to a relative who was affiliated with another dealership I could not complete this purchase.. I would recommend this dealship to anyone who is looking to buy a new Lincoln. More

The best Purchased a new Escape from Wall Ford. This dealer knows that customers come first, will do any and everything to please . Ahmed in sales and Justin i Purchased a new Escape from Wall Ford. This dealer knows that customers come first, will do any and everything to please . Ahmed in sales and Justin in service are the best. Choice Wall Ford for a great experience... More