George Wall Ford

We have used this dealer for 10 years. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. I have changed sales reps, neither are helpful, considerate nor have any information regarding my ordered vehicle. I went to another dealer. Very disappointing. More

Absolutely HORRIBLE customer service. I received letters in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months now. Each time I speak to someone, they tell me I will get a phone call back. I have NEVER received a phone call from them in the 2 months that I have been trying to get this issue fixed. I have spoken to several people in the service department and today I spoke to Denise twice. Denise explained at first that the service manager was in a meeting and would call me back shortly. I waited for 5 hours and did not receive a phone call. I then called back and spoke to Denise again who ASSURED me that I would get a phone call before the day was over. It is now past their closing time and I never received a phone call, yet again. God forbid something were to happen because of this faulty airbag, GEORGE WALL FORD would be responsible. It is absolutely horrendous customer service and I advise anyone looking to do business here to abruptly turn around and go elsewhere. THIS PLACE SHOULD BE SHUT DOWN. More

Don’t buy from this dealership,they don’t get back to you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! More

I would give 0 if possible went in to buy a King Ranch F250. I made it clear to the dealership that I specifically wanted that truck. After sitting on my hands for an hour I was informed that it could F250. I made it clear to the dealership that I specifically wanted that truck. After sitting on my hands for an hour I was informed that it could be special ordered, two weeks later I have not been contacted and my email ignored. Are there really that many people trying to buy an 80k truck? More

I just leased my second F-150 with Mike Lalley and George Wall Ford. Very happy. Mike went out of his way to help me. Wall Ford. Very happy. Mike went out of his way to help me. More

This was the most difficult and unpleasant car purchase I have ever made. I would not have purchased a car from them but they had the color and interior package I wanted. I looked everywhere else after my in have ever made. I would not have purchased a car from them but they had the color and interior package I wanted. I looked everywhere else after my initial meeting with them. I test drove the car and when asking about purchase price, I was told it was probably already sold. I don't understand why they wasted my time showing this car to me. I was told they would phone me and let me know if it was available. Seeing still on the website, I now began the futile attempt to get information. Never have I tried to give someone money and was met with rudeness and dismissal. More