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George Wall Ford
Red Bank, NJ
301 Reviews
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Showing 301 reviews
September 23, 2022
OK, so I’m going to give George Wall Ford A 2 star review because of their inventory level at this time. Otherwise they’d get half of star. On September 21, 2022 I went to The dealership to look at one of because of their inventory level at this time. Otherwise they’d get half of star. On September 21, 2022 I went to The dealership to look at one of four 2022 Ford F-350 STX’S, all of which were identical for the list Mrsp of $ 65,200.00, give or take a few hundred dollars. So after test driving the truck, and waiting around to see if they were going to charge gouge me with the marketable term “addendum”, I was told no from Paul the commercial manager I am told. So with limited time as I needed to get out of there, I left and told Rob the salesman that I would be back on Tuesday to close the deal. Well not wanting to let the deal slip through. I emailed the salesman to start the paperwork and possibly finish the deal over the phone ect. No reply, I thought great. So I called the next day and left a message for salesman to call me back. I got a text in stead. All good right? Well now they want a credit report prior to giving me a price and completing a sales worksheet. Nah, that’s not how I would like to purchase this vehicle and I was told the salesman needed to talk with Paul about it. Nothing further. But the good thing about text and email is, everything is time stamped and documented. Friday 9/23/22 I went in to try and finish the process. Again with the credit app. So I told them I needed a price to give to my credit union to buy the truck. After waiting an hour for Paul to do work sheet. ( What ever happened to the sales person working up the numbers and going back and forth to make me feel like I’m getting a deal). So now Rob came back from Paul with the sales sheet. Low and behold the price was now $68,000.00 plus tax, tags, doc fees. I went to ask Paul about the 3,000 over what was previously spoken about and he said that’s the price, you do like it? I said nope, ripped up the work sheet and left. Attitudes like this coming from a supposed professional representative of a corporation leave a lasting impression upon people. Word of mouth and reviews travel far and wide with the power of a key board. On a plus side, I just saved a bunch of money on my car insurance. Sorry for brevity and please excuse any typos, I am writing from my I phone. The Wall Family, please use this correspondence as a way to educate your staff and improve the customer service aspect of your business. Mr. President sand VP. I was going to email you directly, however the website only had phone extensions for you and I did not want to take up your time. More
by Dave
Employees Worked With
Paul and Rob
Helpful June 22, 2022
worst place I've ever bought a vehicle in my life and have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of dama have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of damage on the vehicle they told me they would give me $1200 for the repair which I never received that wouldn't even cover half the repair. it took me weeks to even get a hold of anybody and nothing about it has been done. More
by BryanHerron
Employees Worked With
eric rosenow, Paul Palermo, Jonathan Siefel
May 26, 2022
Do not buy from this dealer, total waste of time! ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probab ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probably talking with them twice a week and regularly verifying with them that the specific VIN was reserved in my name, to which they did confirm. I was told on May 13th that my car should come in no later than Monday May 16th. I called that Monday and was told nothing had come in. I noticed that on May 18th that my cars status on their inventory website went from in transit to in stock, so I called Eric and he told me that my car was not in and that it shows in stock when it is not. I then called on Friday, and spoke to Juan who tells me that my car had arrived Monday May 16th and was sold to someone else. I was obviously annoyed since I had been waiting over a month for this car, and was reassured that it was being held in my name, which obviously was not the case. He did not offer any type of apology, and was even rude when I was asking him how this could happen. He told me he would look further into the situation but never called me back. I then went in the next day and spoke to Eric, who also did not offer any apology and only said "I am not sure how this happened". He gave me my deposit back after trying to sell me a different car to which I was not interested. Bottom line, this place has zero customer service(the sales person that took my deposit never even returned 3 calls from me, so I had to go with the Sales Managers Juan and Eric), and they never even apologized for their mistake. I waited over a month thinking I had secured a car in a very difficult market and was very disappointed this dealership had wasted my time. Avoid at all costs!! More
by Rich
Employees Worked With
Juan Estrella, Eric Rosenow
May 15, 2022
We have used this dealer for 10 years. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. I have changed sales reps, neither are helpful, considerate nor have any information regarding my ordered vehicle. I went to another dealer. Very disappointing. More
by ericagreen00
Employees Worked With
Eric
March 14, 2022
I found a vehicle I liked online and reached out to the dealership to confirm the price and availability. Process started off well, dealership was responsive and communicative. After I "made a deal" wi dealership to confirm the price and availability. Process started off well, dealership was responsive and communicative. After I "made a deal" with Paul Palermo he promised to send me the deal in writing so I can sign and give a deposit. He claimed he sent, when I called me back he told me "I will send it in 2 minutes" as he was with people. Then he stopped answering my calls texts or emails. I was able to reach Eric Rosenow, however he told me I needed to talk to Paul who will "call me right back" Overall, horrible experience. Glad I didn't make the two hour drive to go in person. Ultimately bought from another dealer the next week. More
by Mark B
Employees Worked With
Eric Rosenow, Paul Palermo
December 14, 2021
Absolutely HORRIBLE customer service. I received letters in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months now. Each time I speak to someone, they tell me I will get a phone call back. I have NEVER received a phone call from them in the 2 months that I have been trying to get this issue fixed. I have spoken to several people in the service department and today I spoke to Denise twice. Denise explained at first that the service manager was in a meeting and would call me back shortly. I waited for 5 hours and did not receive a phone call. I then called back and spoke to Denise again who ASSURED me that I would get a phone call before the day was over. It is now past their closing time and I never received a phone call, yet again. God forbid something were to happen because of this faulty airbag, GEORGE WALL FORD would be responsible. It is absolutely horrendous customer service and I advise anyone looking to do business here to abruptly turn around and go elsewhere. THIS PLACE SHOULD BE SHUT DOWN. More
by MISSMESSINA92
Employees Worked With
Denise
December 01, 2021
Don’t buy from this dealership,they don’t get back to you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! More
by Invisible Maverick
Employees Worked With
Nikki , Eric Morgan
November 16, 2021
If I could give a lower score I would. Leased a $95K If I could give a lower score I would. Leased a $95K navigator. @ 13K miles car dead as a doornail. Call George Wall service for help and they t If I could give a lower score I would. Leased a $95K navigator. @ 13K miles car dead as a doornail. Call George Wall service for help and they tell me can’t help, have it towed in at my expense and we have no loners. That’s Lincoln’s and George Walls “ white glove “ Service More
by Jbspringlake
Employees Worked With
Service person on phone
September 25, 2021
Buyer Beware! Stay clear from this place horrible attitude and ZERO customer service. Worst dealership experience of my life. Bought 4 cars from them since 2008 but they screwed up big time and numbe attitude and ZERO customer service. Worst dealership experience of my life. Bought 4 cars from them since 2008 but they screwed up big time and number 5 did not happen. Never going back again. I drove to another dealer same afternoon and spent 59K was treated right and drove home happy. George wall needs to be audited by Ford for their practices. STAY AWAY! More
by oldspacetoys
Employees Worked With
Eric Rosenow (sales manager)
