George Wall Ford

I've been driving Fords for 30 years. I've been working with Juan Estrella,the GSM,for almost all of those years. I live in NY but I followed him to NJ from his previous dealership. Worki I've been working with Juan Estrella,the GSM,for almost all of those years. I live in NY but I followed him to NJ from his previous dealership. Working with him,in conjunction with sales associate Diane Estrella,and finance guy Arthur Kadi,I had-quite literally-the single best,and fastest,leasing experience I've had in decades. Diane's follow up from my initial call to delivery was spot on. Mr. Kadi's paperwork was completed with lightning speed,and humor.The exact truck I requested over the phone was waiting for me,color,options,just perfect. Everyone gave me their full and undivided respect and attention. The truck was spotless,full tank of gas,and the lease I signed was correct to the penny regarding the agreed to price. I could not have envisioned a better experience. I unreservedly and highly recommend George Wall Ford Lincoln. Dan Stevens More

The service center is filled with false promises. Said our car would be ready day off, the next morning the latest. It is now Friday, and they’ve kept our car from us despite it being under a warrant Said our car would be ready day off, the next morning the latest. It is now Friday, and they’ve kept our car from us despite it being under a warranty. Took two hours to get back to us, and once the car was delivered, they gave us the wrong windshield. I miss Lexus and their service center. More

I work directly with Paul Palermo and we closed two separate deals in about 15 minutes. The service department is helpful with any questions I may have. If they are busy when I call, I leave a messag separate deals in about 15 minutes. The service department is helpful with any questions I may have. If they are busy when I call, I leave a message and they get back to me on the same day. The prices for the certified pre-owned cars I bought were far and service keeps them in tip top shape for me. I took two cross-country trips in the past two years and the Ford Edge and the Mustang took the mountains like billy goats and the flats like the Pony Express. The salesman are wonderfully helpful. Joe Celli can program my stereo in 30 seconds flat. If you don't feel in sync with the salesman you work with, ask for Paul. He will either take care of you himself or match you with a rep more attuned to the way you like to buy your cars. More

worst place I've ever bought a vehicle in my life and have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of dama have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of damage on the vehicle they told me they would give me $1200 for the repair which I never received that wouldn't even cover half the repair. it took me weeks to even get a hold of anybody and nothing about it has been done. More

Do not buy from this dealer, total waste of time! ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probab ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probably talking with them twice a week and regularly verifying with them that the specific VIN was reserved in my name, to which they did confirm. I was told on May 13th that my car should come in no later than Monday May 16th. I called that Monday and was told nothing had come in. I noticed that on May 18th that my cars status on their inventory website went from in transit to in stock, so I called Eric and he told me that my car was not in and that it shows in stock when it is not. I then called on Friday, and spoke to Juan who tells me that my car had arrived Monday May 16th and was sold to someone else. I was obviously annoyed since I had been waiting over a month for this car, and was reassured that it was being held in my name, which obviously was not the case. He did not offer any type of apology, and was even rude when I was asking him how this could happen. He told me he would look further into the situation but never called me back. I then went in the next day and spoke to Eric, who also did not offer any apology and only said "I am not sure how this happened". He gave me my deposit back after trying to sell me a different car to which I was not interested. Bottom line, this place has zero customer service(the sales person that took my deposit never even returned 3 calls from me, so I had to go with the Sales Managers Juan and Eric), and they never even apologized for their mistake. I waited over a month thinking I had secured a car in a very difficult market and was very disappointed this dealership had wasted my time. Avoid at all costs!! More

We have used this dealer for 10 years. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. I have changed sales reps, neither are helpful, considerate nor have any information regarding my ordered vehicle. I went to another dealer. Very disappointing. More