George Wall Ford

DON'T BUY HERE! Thursday,friday,saturday and 25 phone calls could get any information on new mkz , I tryed to renew my lease been a lincon customer for 2o years, called michelle marino the b d c manager, calls could get any information on new mkz , I tryed to renew my lease been a lincon customer for 2o years, called michelle marino the b d c manager, could give me any answers thu nigth, promised next day phone call with all the information requested( full disclosure on the lease which I am intitle to under nj dmv,michelle although polite didn't have the power or knowledge, her manager did PAUL PALERMO, of course michelle never called me and was until 5.30 next day I was able to get in touch with her to find out she couldn't get the information bc of PAUL PALERMO,was not till later that he called that he called,rude ,arrogant and if in shock that I needed a disclosure on the lease, after all he was a business man, called saturday 10x finally he picked up his phone acting like he was surprised @the questions of disclosure I needed, he was arrogant rude and from the way he answered me incompetent, gave the benefit of the doubt but I was leary about dealing with somebody so stupid ,rude,arrogant and incompetent,of course neither paul or michelle called me back.I live 7 miles from that dealership and being a veteran lease customer I basically needed a full disclosur such as msrp,sale price ,lease rebates,loyalty and fees before going to lease a car( this is something you are legally intitle to, there is too many hidden cost in a lease and an opportunity to get robbed if you are dealing with the likes of PAUl PALERMO and his misrepresention and predatory tactics) DON'T BUY A CAR HERE or go to this dealership or shake hands with any sales associate while PAUL PALERMO is at the helm you will walk away with 5fingers less. More

Paul could not have been more incompetent if he tried. I Paul could not have been more incompetent if he tried. I ordered a Mustang in March and three months later I still didnt have a c Paul could not have been more incompetent if he tried. I ordered a Mustang in March and three months later I still didnt have a car. He gave me multiple stories even told me at one point that the car was built, 4 weeks later still no car. Since I soon realized not to believe a word this man told me I called Ford directly. Paul never processed my order correctly wich delayed my process for two months. I understand mistakes happen but this man was completely arrogant and rude. Ford themselves told me that it was the dealerships fault I finally asked for my money back and was able to deal with professionals elsewhere. Three days after getting my money back I had the car I wanted in my driveway. Do yourself a favor the last thing you want to do is buy a car from these people it would be quicker if you walked to factory and picked it up yourself More

Paul was cordial & friendly and helpful all the time. He has a good knowledge of his product and was able to answer all my questions to my satisfaction. I appreciate his efforts to find the vehicle I He has a good knowledge of his product and was able to answer all my questions to my satisfaction. I appreciate his efforts to find the vehicle I was looking for as the dealership did not have it on its own lot. Paul called me a couple of days after I took delivery to check if everything was ok. I appreciate that personal attention. I had a pleasant buying experience and will go back there for my next vehicle. Gerhard Stejskal More

They gave me a bid on the internet...then tried to sell me a lesser car, last years model for much more money!!! They told me they were going to deal on certain options...they actually tried to charge mor me a lesser car, last years model for much more money!!! They told me they were going to deal on certain options...they actually tried to charge more than the list price for those options telling me they could help a little. Beware of the things they tell you....then they financed the car at 1.5 percent more than the same bank was charging...I went to the bank the next day to ask about their rates and they verified the lower rate to me! I also wanted to leave my existing car there for a quote on some work, they wanted $190 dollars for evaluation and over $3,000 for the repairs...i took it to a local shop and they changed nothing for the inspection and the entire bill for fixing the car was $400.....beware of this dealership, and check everything they tell you. More

Kevin Karajz has always been my #1 Salesperson for years. I always place my confidence in him and he has always been the most helpful and courtious person I have ever met. I will continue to place my trust i I always place my confidence in him and he has always been the most helpful and courtious person I have ever met. I will continue to place my trust in him for years to come as well as George Wall Ford Lincoln. They are truly the BEST!! More

Was buying my first car, and saw a used car on the website. Had a family member who knew the ownership, set up an appointment. Everyone who worked with us, especially the woman in the finance departme website. Had a family member who knew the ownership, set up an appointment. Everyone who worked with us, especially the woman in the finance department who arranged for the title work, etc (we paid cash), was terrific. Nice people, good experience. Thanks to all. More

Kevin was extremely professional, knowledgeable and willing to work with me. Everyone I dealt with at the dealership treated me with respect and courtesy. This is my first Ford vehicle, and thanks to t willing to work with me. Everyone I dealt with at the dealership treated me with respect and courtesy. This is my first Ford vehicle, and thanks to this dealership, will probably not be my last. More

We are leasing currently a Ford Edge and a Ford Flex from George Wall. We had another Edge that just recently was lost in the Sandy storm. We have therefore had two purchase (lease) engagements with George George Wall. We had another Edge that just recently was lost in the Sandy storm. We have therefore had two purchase (lease) engagements with George Wall Ford and both times they were as good an experience as one could hope for when selecting and negotiating for a car. Kevin Karajz is 3 decades in car sales. He's knowledgeable because he is a car sales pro. Not a guy doing this as a second job or someone in between careers. He knows what he knows because he is seasoned and he knows what you as a customer need to know (or at least what we needed to know). What more can you ask for then that? The sales managers (Andy and Paul) are great guys too and they play their roles with class and care. They also do a great job of representing the interests of the dealership. I have no problem with the dealer making a living and staying in business. The Service Department headed up by Bill McVitty and our contact Cat Trembley are arguably the best examples of customer care professionals as you will ever meet. Along with the Loaner Car specialist, Lori Costello, they are a team of pros who understand that on service issues you want your appointment to be prompt; issues expressed clearly; remedies expressed in terms of "what" and "when" and they do this VERY well...and then you want to be functional with a loaner car so that your world doesn't stop because of your car. They get it! More

the car buying experience at george wall was perfect. mr. karacz made the car buying experience a pleasure. he prsented all the facts in a clear and consice way and showcased the car and its features. mr. karacz made the car buying experience a pleasure. he prsented all the facts in a clear and consice way and showcased the car and its features. i am delighted with the car after driving it for two days. it has so many features to make driving a pleasurable experience. i thank nr. karacz for the time he spent with us and his calm and patient manner. mu daughter was impressed with how things went, and she will be looking for somthing soon. joan johnson, silver mkz bought august 6, 2012. More

Kevin is a great salesman. He listens. Kevin helped me evaluate my needs in a car, which help me in making the decision to lease a Fusion. Kevin found a car that met my needs and found a way to get me a evaluate my needs in a car, which help me in making the decision to lease a Fusion. Kevin found a car that met my needs and found a way to get me a good deal. The day I came to pick up the car was an even better experience as Pat Osterio gave me all the details I need and answer all my questions. Then Kevin gave me a hands on orientation of the car and all the feature. Kevin even help register the on-line services features so that he sync my phone before I left the dealership. Kevin made sure I knew how to use everything and gave me useful tips. My family has used George Wall and Kevin K. for their cars for a couple of decades, but this was the first time I purchased my own car. I can honestly recommend Kevin Karajz and George Wall LF to anyone. More