George Wall Ford

Excellent Experience! This was the easiest car buying experience I ever had. I have just gotten into my 10th Ford and this was by far the easiest and most pleasant experie This was the easiest car buying experience I ever had. I have just gotten into my 10th Ford and this was by far the easiest and most pleasant experience yet. Paul was awesome, George Wall was very efficient and professional and I only have wonderful things to say! I left a VERY pleased customer and I will absolutely be back and will recommend to all of my contacts. More

Poorest customer service I called on Monday morning at 8am to have my car serviced. Told them my car has a terrible rattle and basically can't go over 60. Told them I need a l I called on Monday morning at 8am to have my car serviced. Told them my car has a terrible rattle and basically can't go over 60. Told them I need a loaner at the time of drop off which is part of my warranty agreement. Needles to say it's now Friday of the same week and not only do they still not have a loaner that was promised to me by 3 different people, they don't even have the common courtesy to call me with updates. Stay away and don't fall for the warranty. More

Unhappy Former Customer Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to re Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to replace her car that was totaled last week fully prepared to make a purchase. It was one of the worst car buying experiences ever (I've been purchasing new cars for 40 years)! Walked in with an xplan PIN number (prearranged pricing) and a list of all rebates we were entitled to. You would think that would make the purchase idiot proof. You'd be wrong. The salesman (sorry don't remember his name) must have started last week. His manager, Matthew wasn't much better and at one point was outright rude. Run don't walk to another dealer. We drove 15 minutes south to Lester Glenn Ford and purchased a 2017 Fusion fully loaded and was very happy with the experience. More

Worst customer experience ever! Tried to re-lease another vehicle but couldn't come to an agreement. Four different people called me after I left the dealership but none of them had Tried to re-lease another vehicle but couldn't come to an agreement. Four different people called me after I left the dealership but none of them had any history of the prior communications and in the end none of them were helpful but did keep asking me the same questions. While returning the lease, I had to deal with the finance manager Johnathon who was the biggest xxxxxx on the planet. He was annoyed as soon as I entered his office and became nasty and arrogant because I was not leasing a new vehicle. They wouldn't let me remove my plates from the car but wouldn't give me any proof of surrender to cancel my insurance. Johnathan told me it was my fault for leaving without the plates - even though I asked two people to let me take them-- and he further stated that this wasn't his "problem" and he couldn't help me. He refused to provide any assistance or a recommendation or any potential solution. He was rude, disrespectful and had the worst customer communication skills I have ever seen. I don't even know how he keeps his job there with such a poor attitude towards his customers. I haven't purchased a new vehicle yet but can say with certainty it will never be at this dealership! I hope you won't either! More

Best Experience EVER!!! I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared fo I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared for the same miserable experience but boy was I surprised. Izzy was my salesman and was he ever amazing. He listened to me and even suggested that I take the car overnight to see how I like driving it as I was going from an Escape to a Fusion...that was the selling point. The best was Izzy came in on his day off to see how I liked the car and help me purchase it. I told him I would come back when he was here but he wouldn't hear of it. I'm so glad because I love my Fusion. I wish all salespeople were like Izzy. I recommend him to everyone... Thanks again Izzy & George Wall you surpassed all my expectations!!!!! More

To The Top I recently bought a 2012 used Fusion using the Internet, wanting to avoid thrall-too-frequent hassles when visiting a car dealer. Though there were a I recently bought a 2012 used Fusion using the Internet, wanting to avoid thrall-too-frequent hassles when visiting a car dealer. Though there were a couple problems anyway, when I brought them to the attention of the owners they were immediately dealt with. I don't want to create more work for the owners (the Wall brothers), but that's what it took to get an excellent result. More

Dissatisfied consumer This dealership practices very deceitful tactics. False advertising and information on their website, no explanation as to why the numbers on the new This dealership practices very deceitful tactics. False advertising and information on their website, no explanation as to why the numbers on the new vehicle and on my trade-in were changing from day to day. I was asked to bring my car to their dealership for an appraisal under the pretense of getting an increase in the value. When these concerns were brought to the attention of personnel, they denied all of this. Very dishonest. Steer clear of this dealership!!! More