Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
George Moore Chevrolet - Service Center
Jacksonville, FL
1,167 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,167 Reviews of George Moore Chevrolet - Service Center
Sort by
August 02, 2012
As a one car household on a tight budget my wife and I had been putting off servicing our 09 Malibu for far too long. After heavy rains our electronic system began to fail, and we lost use of our power had been putting off servicing our 09 Malibu for far too long. After heavy rains our electronic system began to fail, and we lost use of our power windows, door locks, and key fob for remote access, so we no longer had a choice but to address it. We had generally avoided dealer servicing but thought we might still have warranty coverage so we called George Moore Chevy to make an appointment. Mr Carlos Gil was our Service Representative and made us feel comfortable from the onset by helping us arrange alternative transportation for the day which was one of our primary concerns. The news was not so great on the car, as our warranty had expired and this particular work would not be covered. Although this was the case Mr Gil let us know beforehand what needed to be done to fix the car, and although it was more than we wanted to spend we were extremely pleased that when we picked up the car the total amount was exactly as he had communicated to us with no surprise "extra" charges or work performed that we did not expect. The reservations we had about servicing our car at a dealership turned out to be unfounded in this case at George Moore and we will absolutely get our car serviced there in the future thanks to the accurate communication with the Service Staff. More
by Jessie12
July 12, 2012
You are very fortunate to employ Carlos Gil, he is a true professional with exceptional customer service qualities. I would recommend your dealership on Carlos's knowledge, professionalism, and caring servi professional with exceptional customer service qualities. I would recommend your dealership on Carlos's knowledge, professionalism, and caring service to the customers! Sincerely, Mark Reynolds More
by Mark S Reynolds
February 06, 2012
Rick and the entire staff at George Moore Chevrolet were more than helpful in replacing the clutch on my 2008 Corvette. I realized my clutch was slipping and took it to them, since I knew they were a certi more than helpful in replacing the clutch on my 2008 Corvette. I realized my clutch was slipping and took it to them, since I knew they were a certified GM dealer (and they were close by). They diagnosed the problem, laid out the repair options, and explained all the processes and requirements. The clutch had been faulty since I purchased the car (took time to realize that it was actually slipping), so the George Moore management went well over the extra mile to get Chevy to cover the costs. It was quite a shock to see such a major dealer, located in a large city, go that extra distance just for a clutch repair. I highly recommend the George Moore team to anyone in the Jacksonville area. More
by william.marden
Employees Worked With
Rick Tourant, Richard Tournat
December 22, 2011
I have had my vehicle in to George Moore Chevrolet many of times and Carlos has always taken good care of me. He was very knowledgeable of his job. of times and Carlos has always taken good care of me. He was very knowledgeable of his job. More
by countryboy996
Employees Worked With
Carlos gil
December 11, 2011
I am from Nevada visiting in the Jacksonville Area. A problem developed on my Chevy Trailblazer requiring (repair) service. The closest Chevrolet dealer was George Moore Chevrolet. I called, explained my problem developed on my Chevy Trailblazer requiring (repair) service. The closest Chevrolet dealer was George Moore Chevrolet. I called, explained my problem to Carlos Gill, and was told to bring my SUV in the next day at a specified time. I did. The problem was worked on immeadiately,and in very short order it was fixed. I appreciate this kind of service. Carlos followed through real well, and I appreciate your assistance very much. Many thanks for a job well done. EMS More
by maindeck
Employees Worked With
Carlos Gill, Service Consultant
December 10, 2011
Carlos Gil is an honest Service Consultant. I went in for an oil change I thought I needed and he showed me with a few clicks on my steering wheel how to know when this service was needed. I always had my hu an oil change I thought I needed and he showed me with a few clicks on my steering wheel how to know when this service was needed. I always had my husband take my vehicle in for service because of the way I was treated at another Chevy dealership. They are no longer in business. I will be going back to George Moore because of the way I was treated. Carlos is honest. I am glad George Moore moved to Atlantic Blvd. More
by Tammy12
Employees Worked With
Carlos Gil
December 09, 2011
I had my car serviced on 12/7/2011. The service was done I had my car serviced on 12/7/2011. The service was done timely and for the price quoted. Nothing extraordinary was done, therefore I did not give a I had my car serviced on 12/7/2011. The service was done timely and for the price quoted. Nothing extraordinary was done, therefore I did not give a great rating. More
by rjlamb
Employees Worked With
Carlos Gill
November 30, 2011
They were ready for me when I arrived and had the vehicle ready on time. Thoroughly explained what they did to the vehicle and notified me of any other things I might want to be aware of. I'd recommend Georg ready on time. Thoroughly explained what they did to the vehicle and notified me of any other things I might want to be aware of. I'd recommend George Moor chevy in a heartbeat. More
by dondish37
Employees Worked With
Jessica Long
November 30, 2011
I brought my car in because my low coolant level light was on. I had to have $1300 worth of work done on my 2002 Impala. Jessica was incredibly friendly and helpful the whole time. She did her best to get was on. I had to have $1300 worth of work done on my 2002 Impala. Jessica was incredibly friendly and helpful the whole time. She did her best to get my cost of repairs down as much as she could. When my car was returned, it had been washed and vacuumed! A week later, my coolant level light was still on. I brought my car back in and Jessica was able to get my coolant sensor fixed, free of charge. Everyone I came into contact with was personable and kind. I hope I won't have to return for a while, but know that I'll get great service when I do. More
by AshleyM0717
Employees Worked With
Jessica Long
November 29, 2011
Carlos was very helpful and had a great personality. I have been there before, and while I didn't have a bad experience, this one was better. Thank you, Lori have been there before, and while I didn't have a bad experience, this one was better. Thank you, Lori More
by lorihutto
Employees Worked With
Carlos Gil :)
