George Matick Chevrolet

George Matick Chevrolet responded

Ms. McConnell, we're so sorry to hear of the issue you've faced with your vehicle and so shortly after purchasing. We never like to hear of anyone having to spend money quickly after purchasing, truly. The unfortunate reality is that bad things can happen to good people, especially on vehicles that are 10 years old and have over 100,000 miles. Not always is it possible to understand when an engine will fail, or why. At the time you were considering purchasing this and a few other pre-owned vehicles you had opted for the less expensive model without the warranty coverage to fit your needs and budget in that moment. We recommended at that time both on the window sticker of the vehicle and on the As-Is Disclosure Statement you signed that you could/should consider taking a vehicle like the one you purchased to a third party mechanic if you have any concerns whatsoever. We take great pride in our reputation and treating people right and are sincerely sorry you've experienced such a challenge.

eleanor9101950 responded

I am a recent leg amputee and hearing that there is nothing that can be done I feel like Chevy Matick just cut off the rest of my limbs and that hurts knowing that I could have went to one of these comer store lots but instead I call myself going somewhere more reputable as Chevy Matick to purchase a used vehicle I didn’t just have $10,000 to give away I’m not even asking to be made whole but some type of reimbursement

George Matick Chevrolet responded

We are so sincerely thankful for your review and your feedback about your experience with our team. Know that your trust and loyalty mean everything to all of us... Darlese, Ralph and Demetrius included. Stay well and know we look forward to seeing you again in the future.

George Matick Chevrolet responded

We can't thank you enough for your kind review and recommendation following working with Igor and our Matick Chevy team. To have been referred by a family member is the greatest honor we could ask for. Whenever you or your Silverado need anything, we look forward to helping you again. Stay well!

George Matick Chevrolet responded

We genuinely appreciate your kind review and recommendation. That said, the trust you put in us is really the key thing we appreciate and want to acknowledge. We recognize you have plenty of options locally for vehicle service and hope to continue to earn that trust in the future. Stay well and safe driving!

George Matick Chevrolet responded

Thank you very much for your very kind review about your experience purchasing your truck and the team members you worked with. We, too, agree that the ZR2 you chose was... hot. Great choice! We also genuinely appreciate the feedback about the chat functionality on our website. We are working with our provider to prevent multiple pop-ups like you describe, as we agree that can be distracting. Thanks for being so kind and trusting us with your purchase.

George Matick Chevrolet responded

Jack, we can't thank you enough for your kind review and repeated trust you've put in our team. We recognize you have plenty of dealership options locally and your loyalty means everything. We hope to continue serving you and your family in the future.

George Matick Chevrolet responded

We genuinely appreciate your very kind review and recommendation following working with Brad Wilson and our Matick Chevy team. We recognize you have plenty of local choices for a vehicle and are so truly thank for your trust. In the future we'll work to make sure your experience is expedited in a quicker fashion. No one likes waiting, but we are certainly thankful for you!

George Matick Chevrolet responded

Thank you for your generous review! We appreciate the trust you put in our team and take your loyalty seriously. We hope in the future, whenever you need maintenance or repairs, you'll again think of our team. Stay well!

George Matick Chevrolet responded

Thanks so very much for your thoughtful review and recommendation and for the trust you put in Erik Macklem and our Matick Chevrolet team. We believe transparency in pricing and terms is everything. By listening first to our guests we can provide honest, competitive solutions that meet your needs and budget. Thank you for sharing!

George Matick Chevrolet responded

We take customer feedback from guests and customers seriously and respectfully disagree with your assessment and are misrepresenting what occurred. Early in the day on the last day of the month and the rebate programs you reached out to our team asking us to beat a competitive quote you received, which we offered to do as long as the transaction was completed before close of business, when the rebate programs change. After a second call to us asking us to be another competitors offer just an hour before we close, we offered to do that and offered to stay late for you to take home the vehicle at the price you wanted. You did not come and then submitted a credit application to us after hours. Our team would not ever offer to honor a quote after the rebate programs have expired because there is no way to know what we could honor based on those changes. We understand the disappointment you have in the price adjustment, without question we would feel the same. That said, we did everything we could to give you a great price and offer to stay after hours with several of our team to facilitate things, but you did not come.