George Gee Kia Coeur d'Alene

Horrible customer service from their service department. I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I was sent by Kia. Kia has realized after 7 years that head bolts ripping out of the block causing a Head Gasket Failure is something they actually owned and should address. Based on this, I take my vehicle in and they diagnose that there is a leaking water pump and Radiator hose. Per the letter from Kia: “If, at any time within the extended warranty period, you experience a coolant leak, coolant smell, and/or engine temperature indicator near “H” mark on the instrument panel cluster, your Authorized Kia Dealership will diagnose the cause free of charge to you. “ (Actually bolded and underlined in the letter.) So after they diagnose the water pump they proceed to tell me that I have to pay the Diagnostic fee due to the cause being the water pump and not the head gasket. I disagreed based on the clear coverage and wording from Kia above noting that the diagnosis was for a coolant leak not specifically for a head gasket. The Service Manager (Chris) dropped the charge to $70 for the diagnostic and noted in the service ticket that I refused to pay the charge and that they “will no longer continue business with customer.” This whole incident goes beyond the total lack of support and resolution to my ongoing coolant / head gasket issues I have had on my Kia Sorrento for over 2 years. If a dealership is not going to support the customer, or their manufacturer, with even the most basic of support and customer service, then I don’t think people should do business with that dealership. Similarly, if this is how one dealership in the network (George Gee) is willing to treat a customer, then you can assume the whole network will do the same. To be clear I involved the GM (Brian) of the dealership in my communication, and this was still the end result after at least twice to discuss an alternate solution or resolution path. Lessons learned. • Don’t buy a Kia…. Ever • Don’t do business with any George Gee Dealership. Which should not be an issue since they don’t want me to do business with them anyways. If a new car dealership is willing to “fire” a customer over $70, then I would be very concerned about expecting any real customer service from them. More

Everyone has been wonderful. The only place I buy or get service from. Highly recomend The only place I buy or get service from. Highly recomend More

Great, easy and no hassle Easy and to the point, didn't feel like I was being sold feel like I was being sold More

This was the best dealer experience I have ever had! There were no surprises, I wasn't pressured into anything, the people were friendly and listened to what I had to say. I would go out of my way to bu There were no surprises, I wasn't pressured into anything, the people were friendly and listened to what I had to say. I would go out of my way to buy from this dealership in the future! More

Answered all my questions, was friendly, helpful and professional. Don didn't pressure or push me to make a purchase. professional. Don didn't pressure or push me to make a purchase. More

professional and friendly, helpful and informative. made this stress free and convenient! did most of it from home via texting while I was working. saved me so much time made this stress free and convenient! did most of it from home via texting while I was working. saved me so much time More

Excellent team. Bought my son a new Kia K5 Best team on the planet! Free lifetime warranty! Bought my son a new Kia K5 Best team on the planet! Free lifetime warranty! More

Don made our new car buying experience a very pleasant one. He was no pressure sales and answered all of our questions or asked another person if he wasn't sure if the answer. one. He was no pressure sales and answered all of our questions or asked another person if he wasn't sure if the answer. More

They were very friendly and didn't try to pressure or xx me. Answered all of my questions honestly and gave the impression of working with me in making this purchase me. Answered all of my questions honestly and gave the impression of working with me in making this purchase More

Clean and efficient… They were very accommodating . . gracious and patient through the whole transaction. Waiting area was clean. . gracious and patient through the whole transaction. Waiting area was clean. More