Genuine Motorcars Inc

I was searching for a TOP QUALITY Lexus IS 250C. I reviewed the pictures and background, then called and spoke to Eric Haberern at length. He was VERY knowledgeable and helpful, We decided to dri I reviewed the pictures and background, then called and spoke to Eric Haberern at length. He was VERY knowledgeable and helpful, We decided to drive over to view the car and test drive it as we were only 4 hours away. It was WELL worth it. The car was in pristine condition and we bought it. I also bought the extended warranty from Nick Burton who was excellent. I had a followup call with Jim DiGuiseppe on some paperwork and was fully satisfied with the ENTIRE team. Thanks!! More

I purchased a 2015 Mercedes Benz SL550 from Genuine Motorcars. As a NC resident, I initially felt some trepidation at the thought of making such a substantial purchase entirely online, but I can honest Motorcars. As a NC resident, I initially felt some trepidation at the thought of making such a substantial purchase entirely online, but I can honestly say that I couldn't have been more pleased with how everything turned out. Everyone with whom I came in contact at Genuine Motorcars displayed the utmost kindness, courtesy, professionalism, knowledge about the product, and above-all it was a pressure-less experience. I like to think I'm a very conscientious and knowledgeable shopper. For this purchase, I was looking for a very specific model of SL550 that happened to be available at three dealers across the U.S. -- one at Genuine Motorcars, a second at another dealer in the Florida area, and a third at a dealer in Illinois. All of the cars had relatively low mileage, with Genuine's example coming in at second to the lowest with approximately 8,400 miles (it also happened to be the second most expensive). After researching all three cars extensively, I narrowed my choice down to the two cars for sale in Florida. The other dealer with whom I was negotiating employed the typical sales tactics -- phone calls every day; crazy negotiating tactics - "other buyers" - despite my request for both dealers to leave me alone while I considered my options. Genuine actually kept true to its word and left me alone to think it over. I contacted them after a few days of considering it and, despite having to pay several thousand more, I just felt more comfortable purchasing the car from Genuine Motorcars. I just had a feeling that I could rely on what they were telling me and showing me about the car and, if anything revealed itself when the car arrived, they would stand by the car as promised. When the car arrived, the first thing I did was took it to my local Mercedes mechanic for a follow-up inspection and initial service -- my mechanic discovered the lower body panel and heat shield were slightly damaged. I contacted Genuine about these issues and immediately received a response from the owner, Joe, who not only apologized, but took responsibility and made it right. It was extremely refreshing to deal with a company and owner who treats his customers with respect. Joe very easily could've rejected this claim because it was discovered after the sale, but instead he did the right thing by holding true to his word and taking care of the issue. It's a rare thing these days for any company to behave in such a manner, much less an auto dealership! In addition to the owner, Joe, I would like to personally commend Jim Deguiseppe, in the dealer's finance department, who helped with the transaction every step of the way. He helped with all of the paperwork and he helped ensure that the shipper loaded the car onto the covered transport without any damage to the vehicle. My sales person, Alex Ginader, was amazing -- he took so much time with me on FaceTime and on the phone going over every detail of the car, including the CarFax history, ensuring the car was detailed properly, getting the tire codes and looking up their history, obtaining manuals, keys, etc. The warranty department and salesperson is outstanding as well. I haven't purchased the extended warranty yet, but I plan to do so in the next month. If you are reading this review, it probably means you've found a car at Genuine Motorcars that you're interested in purchasing. You might be on the fence because you may live in another state or you're concerned about doing business with a smaller dealership -- based on my experience -- you should buy the car! You can feel secure that whatever you've been told about the vehicle you're purchasing is the truth and that Genuine Motorcars will stand behind the vehicle and the sale. I plan to buy my next pre-owned car from Genuine Motorcars and look forward to doing business with Joe and the entire team as soon as possible! More

Both Jim and Alex were very helpful helping me find the ideal 911 and doing all possible to make the purchase a positive experience…. if you’re interested in a special pre owned car this is certainly a gre ideal 911 and doing all possible to make the purchase a positive experience…. if you’re interested in a special pre owned car this is certainly a great place to start.. thanks guys…. More

Just had a great experience purchasing a 2011 M-B E-350 convertible here; the pictures showed the vehicle was in exceptional condition with only 28K miles; upon arrival and test drive, the pictures did not convertible here; the pictures showed the vehicle was in exceptional condition with only 28K miles; upon arrival and test drive, the pictures did not lie! This vehicle was pristine and drove as smooth as it did when new! Jim was simply outstanding to work with! I was traveling and it took a few days for me to get to the dealership but Jim kept me posted on the vehicle status and then did a great job working with me on the purchase. He took care of all the paperwork and even a few minor imperfections while I made another trip and when I returned, I simply picked up the vehicle and drove off the lot. What fantastic service!! I would gladly purchase another vehicle here without hesitation! Thanks again Jim!! More

From the time we walked in Alex and Jim were helpful, professional and efficient. We originally came in to look at a 2011 E350, which was a beautiful car but then we walked inside and saw the 2015 Audi A professional and efficient. We originally came in to look at a 2011 E350, which was a beautiful car but then we walked inside and saw the 2015 Audi A5 premium plus convertible and we fell in love. Jim and Alex worked with our timeline which we truly appreciated. We absolutely love driving our new Audi! Thanks team Genuine Motorcars. We would absolutely buy from you again. More

I am extremely pleased with my purchase from Genuine Motorcars. I was so sad when my car was totaled but Genuine made it so much better. Now I have another dream car to love. Thank you so much Motorcars. I was so sad when my car was totaled but Genuine made it so much better. Now I have another dream car to love. Thank you so much More

The guys at Genuine Motorcars are top notch! I recently purchased a BMW X5 from Genuine and couldn't have had a better experience. Alex, Jim Joe and J made the transaction a pleasure. They do I recently purchased a BMW X5 from Genuine and couldn't have had a better experience. Alex, Jim Joe and J made the transaction a pleasure. They do a great job of honestly and truthfully describing their vehicles which are top of the line in desirability. My son and I flew in from Virginia, they picked us up, had all the paperwork ready for signature and had us on the road in what seemed like no time at all. This is the second car I have purchased from this dealership and would highly recommend them to anyone looking for a great high end, low mileage used vehicle (their specialty). A great experience! More

Alex, along with everybody else in the whole process was great to work with! They will be our first choice when making purchases in the future! Thanks again guys! great to work with! They will be our first choice when making purchases in the future! Thanks again guys! More

On time and did what they say they were going to do! Kept me updated on my purchase and delivery. Kept me updated on my purchase and delivery. More

Alexander was great to work with and his honesty and sincere desire to create a great buying experience could have been better. Thanks. sincere desire to create a great buying experience could have been better. Thanks. More