Gengras Volvo East Hartford

Purchased an extended warranty when I purchased my Ford Explorer from Gengras Lincoln Mercury, last year my low battery light came on took in to the dealer, they called and told me that it was not covered Explorer from Gengras Lincoln Mercury, last year my low battery light came on took in to the dealer, they called and told me that it was not covered because of corroded wires and that it would cost me $500.00, I told them that made no sense to me and that I would like them to take another look, next thing I know is I'm getting a call that they repaired and I owe $500.00, when I told them that I didn't authorize the repair they told me it was a miscommunication, no sooner did I leave the service center the low battery light came on again, back in to the service center again well hard to believe this time is was the alternator and it was covered under the warranty, hmmm, seems to me that the alternator was the problem the whole time, can't trust this service center and when my warranty is up i will not go back, unfortunately my engine light came on when on vacation, so I had it checked out in SC and was told it was the evaporator pressure switch, when we returned from vacation I called Gengras for an appt, again still under warranty, I told them what was wrong and left it there for the day, they called me at 3:00 to tell me they can not fix because they are no longer a ford authorized service center and they don't have the equipment to diagnose and fix the problem, REALLY!!!! What a waste of my time, so they told me I would have to take it to another Ford authorized dealer they told me Hoffman Ford was down the street but suggested I take it to either a ford dealer in Glastonbury or one in Windsor. To bad Gengras USED to give good service, now VERY BAD service and VERY BAD customer service, my suggestion take your business to someone that cares More

I had done most of the shopping online. The vehicle I purchased was well represented on the website. The condition was very close to that depicted in the add. (A few more scratches and the interior detai purchased was well represented on the website. The condition was very close to that depicted in the add. (A few more scratches and the interior detailing was acceptable). Your staff was attentive to our concerns and needs. All in all it was a good experience. You have a dealership that I would recomend. Dave Isleib More

When looking for a replacement vehicle, I considered other makes/brands, but just kept coming back to Volvo for safety and quality. My move to CT had taken me away from the dealership where I'd bought m other makes/brands, but just kept coming back to Volvo for safety and quality. My move to CT had taken me away from the dealership where I'd bought my last 3 Volvos, so I was wary of entering into a new "relationship" - nobody wants to feel pressured into buying more car than they need. Gengras showed me a new model with all the bells and whistles, but when it came down to it we discovered I was more financially comfortable with a pre-owned. The way I was treated never changed. I received the same courtesy and attention as when we were discussing a new car, and Sal and Allen really went out of their way to make certain we located a pre-owned vehicle with many of the same features I'd fallen in love with on the new model. More

I was very impressed with this dealership, and Jeff and Brian in particular. Jeff was pleasant, friendly and put absolutely no pressure on me to make a purchase. He explained every feature of the vehicle Brian in particular. Jeff was pleasant, friendly and put absolutely no pressure on me to make a purchase. He explained every feature of the vehicle I bought (a Ford) even though they sell Volvos. I can't say enough good things about Gengras! More

I found the vehicle online and arranged to purchase the vehicle over the phone with Sal. We touched base several times throughout the day ironing out the details of the purchase and planning the rendez-vo vehicle over the phone with Sal. We touched base several times throughout the day ironing out the details of the purchase and planning the rendez-vous at the bus depot where he was to pick me up. Always friendly and professional I was confident I had made the right decision. I had nearly abandoned searching for cars connected to dealerships in an attempt to avoid the pushy annoying sales tactics. It was all going smooth until my two hour bus ride turned into a five hour nightmare. Sal scooped me up from the depot with a smile and while it was late everyone involved made me sure I had made the right decision. Even though it was after closing time I was introduced to my car's features and left with a big smile on my face. More

Sal G. was my first interaction via phone: professional, very clear about my choices, very knowledgeable, and patient with all my questions. I was new to Gengras, new to Volvo, new to leasing...so the exper very clear about my choices, very knowledgeable, and patient with all my questions. I was new to Gengras, new to Volvo, new to leasing...so the experience was brand new in every way. Brian (finance) , and Bob(mgr) were also very helpful. Sal was the one who walked me through the process and gave me the answers I required and the information I needed. When I need another car I will return to Sal and to Gengras. I recommend them wholeheartedly. More

I have always associate the Gengras name with quality and trust so at the time of my car purchase I expected just that. They did not let me down I got exactly what I expected and more. trust so at the time of my car purchase I expected just that. They did not let me down I got exactly what I expected and more. More

We researched Volvos on line for several months before actually going into the dealership. So we had a pretty good idea of what features we wanted and a price range we would be comfortable with. Sal Guerr actually going into the dealership. So we had a pretty good idea of what features we wanted and a price range we would be comfortable with. Sal Guerrera walked out on to that freezing cold lot the Saturday morning we stopped in and spent a lot of time with us exploring the options available for the model and features we were looking for. Through his patience and expertise we found just the right car for us! I would highly recommend Gengras Volvo to anyone looking to purchase a car. Everyone we met while at the dealership was courteous and friendly, and I LOVE my new XC60!! Thanks Sal!! More

Outstanding and courteous customer service. We have purchased five Volvos from Gengras Volvo and have always experienced professional and economical deals with no over-selling or gimmicks. A very uniq purchased five Volvos from Gengras Volvo and have always experienced professional and economical deals with no over-selling or gimmicks. A very unique sales experience that keeps us coming back. More

It is always a pleasure to deal with Gengras and especially Dave Hughes. I love my Volvo wagon. It is the second one I bought from Dave!! especially Dave Hughes. I love my Volvo wagon. It is the second one I bought from Dave!! More