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Gengras Volvo Cars North Haven
North Haven, CT
96 Reviews
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Showing 96 reviews
November 10, 2017
Quoted 175 for a key but was charged 280. MORALLY WRONG I called multiple times and each time I got a quote of 175 plus tax. NO MENTION of any other possible charge. Even the day I came in down to the est I called multiple times and each time I got a quote of 175 plus tax. NO MENTION of any other possible charge. Even the day I came in down to the estimate. That price should have been honored. The estimate I signed said 175. The service person said there was not as much labor (that saved 30 minutes of labor) but Volvo charged for the software. The 175 should have been honored since....it was not authorized, AFTER that, future quotes to customers should be 280.00, But to do that to a customer is fundamentally and ethically not right or fair. VERY DISAPPOINTED. More
by Mr. Xander
Employees Worked With
Service desk. Lee Page via email.
March 11, 2017
My first Volvo and had a great experience. All was explained and felt comfortable in my decisions. I test drove on a Wed and was delivered my new car on Sat. Wil and had a great experience. All was explained and felt comfortable in my decisions. I test drove on a Wed and was delivered my new car on Sat. Will enjoy my drives from now on. More
by marwin.negeo@gmail.com
Employees Worked With
Stephen Dolan, Bob Doyle, Michael Ferris
September 09, 2016
dishonesty is short term thinking... brought my 2015.5 Volvo XC 70 for 20,000 mile service to this Volvo dealership. I purchased the car there 14 month ago brand new. During the service t brought my 2015.5 Volvo XC 70 for 20,000 mile service to this Volvo dealership. I purchased the car there 14 month ago brand new. During the service the dealer called me to let me know that the tire alignment is off and they would also suggest a tire rotation which would not be covered anymore by Volvo's free 5 year service coverage. So that would be an extra charge of $240. Tire alignment after only 19,500 miles seemed strange so I declined both, alignment and tire rotation. Next day I stopped at a MONRO shop and asked them to check out the need for a tire rotation and alignment. They confirmed to me that there is no need for a tire rotation as the tires are worn equally and the alignment would be just fine. No problem at all. Very disappointing. Volvo gives a 5 year warranty but this dealership tries to make some $$$ on the side by suggesting repairs, which are not covered by the warranty and which are not needed. I own 2 Volvo's and I'm very loyal to the brand. But this dealership just lost a customer.... More
by a disappointed customer
Employees Worked With
Rich Lewis
May 29, 2016
3 strikes you're out! Three oil changes all three overfilled by atleast a quart! I had previously purchased a Volvo from Secor Volvo in New London and had no issues with th Three oil changes all three overfilled by atleast a quart! I had previously purchased a Volvo from Secor Volvo in New London and had no issues with their service team not one ! So I could recommend them highly to anyone - Gengras not so much! More
by Fedupbob
Employees Worked With
Kurt Schultz
February 04, 2016
Certified S60 T5 2014 This is my second Volvo. Jolanda was great and patient!! Max, Nick and Michael were all great!!! No pressure and I felt very comfortable with the whol This is my second Volvo. Jolanda was great and patient!! Max, Nick and Michael were all great!!! No pressure and I felt very comfortable with the whole experience!! More
by Volvo14
Employees Worked With
Michael, Nick, Max, Jolanda Westerlund
July 02, 2015
new car purchase OMG!!! excellent dealership..never felt any pressure, got answers I wanted super quick and honestly. Jolanda was amazing, fun and so excited about th OMG!!! excellent dealership..never felt any pressure, got answers I wanted super quick and honestly. Jolanda was amazing, fun and so excited about the purchase I was making. Would surely recommend this dealership and these people...the car has been great too...I feel safe in it and was so happy with it's performance in the winter. Thank you More
by colleen
Employees Worked With
Jolanda Westerlund
July 02, 2015
Certified - S60 T5 purchase Came in to the dealership looking for a good trade-in value for my vehicle and with the Gengras dealer network John and his team were able to make the Came in to the dealership looking for a good trade-in value for my vehicle and with the Gengras dealer network John and his team were able to make the numbers work for my family and I. The kid center was a dream and makes this a great family-friendly dealership! More
by CRuiz01
Employees Worked With
William Danberg, John Rita
June 08, 2014
Volvo V70 purchase at Gengras Volvo I didn't feel pressured to make a purchase. I felt the pricing was fair for the car that was offered. The dealership made sure the car was impeccabl I didn't feel pressured to make a purchase. I felt the pricing was fair for the car that was offered. The dealership made sure the car was impeccably clean and fully functional when we picked it up. The sales person we dealt with, Mike Malchevsky, was persistent in looking for the car we wanted to buy and impressed us a knowledgeable about the car when did our test drive. The dealership made sure we were aware of options like extended warranties but didn't pressure us to accept them. Overall, it was a positive experience and I would go back to this dealership in the future. More
by RudiSeitz
Employees Worked With
Mike Malchevsky
May 18, 2014
Great Volvo Experience John was great! Super nice, low pressure. In and out with my new Volvo in less than 3 hours! Everyone was great to work with. John was great! Super nice, low pressure. In and out with my new Volvo in less than 3 hours! Everyone was great to work with. More
by ezellner
Employees Worked With
John Rita
May 07, 2014
Customer-centered care The health field calls it "patient-centered care," and continuing care retirement communities like Whitney Center in Hamden call it "person-centered c The health field calls it "patient-centered care," and continuing care retirement communities like Whitney Center in Hamden call it "person-centered care." Gengras Volvo in Meriden certainly has the right to refer to themselves as a "customer-centered care" organization. My wife and I are retired, so that gives you some idea that we've purchased a bunch of cars in the past. Never have we had such a pleasant and pleasurable time when purchasing an automobile. Jolanda Westerlund was our sales executive, and is an outstanding representative for Gengras Volvo Meriden. This was our first experience with Gengras having purchased other Volvos elsewhere in Connecticut. The entire experience was outstanding, which is especially attributed to Jolanda. She is highly knowledgeable and professional with a courteous and friendly personality. She was truly interested in our needs and wants; she was attentive and connected with us in a friendly manner. It's obvious to us that she is dedicated to provide "customer-centered care." Our entire experience with all personnel was cordial and highly satisfying, including our time with Max Deselin who had us filling out the numerous required forms (and took our check). Everyone was respectful with the result being a highly satisfying experience. More
by davidapear
Employees Worked With
Jolanda Westerlund
