Gengras Subaru Torrington

Overall experience at Center Subaru was not but professional in all aspects. Sales (Nick Hammond), Mike Fortin’s knowledge of all the ins and out of the car and letting us know about the many safet professional in all aspects. Sales (Nick Hammond), Mike Fortin’s knowledge of all the ins and out of the car and letting us know about the many safety features in this Crosstrek. Ryan Mulcahy was fantastic in the end with the final paperwork. This is our 6th new car within our family at Center Subaru. Never know. It may not be our last. More

Center Subaru worked with a local glass supplier to replace my windshield and recalibrate the Eyesight system. The service rep (Mark Orcutt) was pleasant and efficient. The entire process was a smooth replace my windshield and recalibrate the Eyesight system. The service rep (Mark Orcutt) was pleasant and efficient. The entire process was a smooth and efficient one. The waiting room area is spacious, clean, quiet, and comfortable. There was ample room for safe social distancing. All in all, a very pleasant experience. More

Our recent visit was to have a seatbelt replaced in the 3rd row of our 2021 Ascent. They were punctual and courteous. I would highly recommend Center Suburu service department. 3rd row of our 2021 Ascent. They were punctual and courteous. I would highly recommend Center Suburu service department. More

Best experience I ever had with any dealership’s service department. From my initial call until I drove my car away clean and fixed! EXCEPTIONAL department. From my initial call until I drove my car away clean and fixed! EXCEPTIONAL More

I bought my car from this dealership. I felt rushed through the process and was not given time to ask questions. I mainly go for oil changes now, but during my recent visit my tire tread and brake pads through the process and was not given time to ask questions. I mainly go for oil changes now, but during my recent visit my tire tread and brake pads "grew." This also happened to my parents a while back, which they attributed to the express service. I have purposely been choosing to not use the express service for this reason, but I guess it doesn't make a difference. They both are making the same mistakes. They also would have billed me for a tire rotation had I not compared the report to the previous and noted that no rotation was done, which they then refunded me. They also forgot to put the oil reminder sticker in my window this time. It seems like they don't pay attention to details. These little things, are slowly degrading on my trust of the dealership. More

I am a new customer to Center Subaru coming from another Subaru dealership. My first service visit was excellent. Mark Orcutt, the service advisor, explained everything that would be done during this servic Subaru dealership. My first service visit was excellent. Mark Orcutt, the service advisor, explained everything that would be done during this service visit and when it was completed, he went over all of the results with me. I was very pleased to see such attention to detail and to have such great customer service. This speaks volumes to me with regard to management and staff in all departments. Sincerely, James Vatell More

I am new to the Subaru Family ! I did my research, knew exactly what I wanted and Tai made it happen! I love my 2021 Crosstrex Limited ! Ryan was very efficient and precise with the sales documentation,reg exactly what I wanted and Tai made it happen! I love my 2021 Crosstrex Limited ! Ryan was very efficient and precise with the sales documentation,registration and plates. He listened to options that I was interested in and respected my choices when opting out. Sal took time and went over all the amenities, linked my phone and made sure I knew how to operate all of my amenities before I drove off with a full tank of gas and license plates installed. Great service, attention to detail and organized making the buying process enjoyable, hassle free and efficient!! Looking forward to many years of great service and friendships. More

I enjoyed my experience at Center Subaru. Rob was very informative about the Crosstrek and made my car buying experience easy. Ryan was helpful and had my best interest in mind. Both were very friendly! informative about the Crosstrek and made my car buying experience easy. Ryan was helpful and had my best interest in mind. Both were very friendly! More

We always get great service here. Everyone is courteous and competent. During Covid their service continues at the same level, even without the free coffee and snacks. I asked for, and got, a veteran's dis and competent. During Covid their service continues at the same level, even without the free coffee and snacks. I asked for, and got, a veteran's discount. Thanks for my service, and theirs. More

I didn't have an appointment and the service department still got my daughters car in for service. Problem was diagnosed and repaired in 90 minutes. I don't know of any other dealership that would have b still got my daughters car in for service. Problem was diagnosed and repaired in 90 minutes. I don't know of any other dealership that would have been willing to do that. Thank you Center Subaru More