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Gengras Subaru Torrington
Torrington, CT
3,803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,803 Reviews of Gengras Subaru Torrington
February 26, 2019
New Car Robert and his team provided great service. The process was smooth and stress free. It did not take long. I will definitely be recommending to friends Robert and his team provided great service. The process was smooth and stress free. It did not take long. I will definitely be recommending to friends and family. More
by Jacevedo
Employees Worked With
Robert Blue Sr.
February 26, 2019
Beautiful Blue Forester Great experience,Robert Blue was experienced and friendly plus very helpful. He accommodated us for an earlier delivery due to impending weather. We a Great experience,Robert Blue was experienced and friendly plus very helpful. He accommodated us for an earlier delivery due to impending weather. We are very pleased with his professional and knowledgeable assistance in purchasing our Forester. More
by ljane
Employees Worked With
Robert Blue Sr., Miles Loewe
February 26, 2019
Exceptional When we noted our needs they were addressed accurately and efficiently. The sales agent was knowledgeable and patient. The finance manager understood When we noted our needs they were addressed accurately and efficiently. The sales agent was knowledgeable and patient. The finance manager understood my needs and the sakes manager respected his commitment to the understanding of the deal More
by Lloyd Streisand
Employees Worked With
Greg Shenas, Miles Loewe, Josh Rodriguez
February 25, 2019
An ordering kiosk or McDonald type application may do better My observation and experiences Feb 17-19,2019. 1 -The salesman making the 1pm appointment was not available to assist me nor make the deal to buy. My observation and experiences Feb 17-19,2019. 1 -The salesman making the 1pm appointment was not available to assist me nor make the deal to buy. (Feb 17). 2 - And, consequentially was left to wait for the business manger to help , like 30 minutes. 3- Several question I asked were replied to with what amounted to an 'don't know', half answer or mis directed reply: such as will a real wheel fit within the space for the temp and does the black plastic engine cover remove. And how is it a roof rail on one vehicle goes with out being listed on the window sticker as standard or an option with its price? 4- I was left hanging with out an answer from the general manager when I called him directly to find out how it is that the signed work order -DEAL # 36239, Feb 17th, VIN# JF2SKAAC9KH461995 is different from the VIN # on the Forester I drove home, earlier that day. I made this call Tuesday night, 19 Feb. 5- While I agreed with the saleman to be ready and get the deal done with a courtesy 10am pickup ride, Subaru's courtesy driver did not call to inform me he would be 35 minutes late. 6- I figure that Subaru's just about sell themselves, hence the title of this review. A qulity added feature would be doing what it takes ro keep me, the customer from the treatment the airlines do when they over book. More
by Nancy22
Employees Worked With
James Sands
February 24, 2019
Best ever My wife and I have purchased several new cars and with the help of Jonathan Villamar this was our best ever buy,Jonathan went above and beyond for us. My wife and I have purchased several new cars and with the help of Jonathan Villamar this was our best ever buy,Jonathan went above and beyond for us. Thanks to Jonathan and everyone else that helped! More
by Doug K
Employees Worked With
Jonathan Villamar
February 24, 2019
New Car Lease We ended a lease with another car dealership and leased a 2019 Forester. Great car and easy process to do the transfer. We met with Tai at 10:30am a We ended a lease with another car dealership and leased a 2019 Forester. Great car and easy process to do the transfer. We met with Tai at 10:30am and picked up our new lease at 5:00pm. Very satisfied, Ted & Sandy More
by Ted & Sandy
Employees Worked With
Tai Maher
February 23, 2019
Well Bearing replacement Service was great Service representative was absolutely outstanding and extremely helpful and friendly everything came out perfect even gave me a com Service was great Service representative was absolutely outstanding and extremely helpful and friendly everything came out perfect even gave me a complimentary car wash can’t say enough about Xylina she is terrific You’re forever loyal customer Ron Bank More
by cityd
Employees Worked With
Xylina Soto
February 23, 2019
Impressed by the commitment from the dealer Our family has been Subaru customers since the 80's starting with the XT model through the 2015 Forester. We've also been going to the dealer for all Our family has been Subaru customers since the 80's starting with the XT model through the 2015 Forester. We've also been going to the dealer for all of our repairs. Recently we needed our catalytic converter repaired. Chris from service took a test drive with me and was aware that this would be a very large repair bill. He advised me to call Subaru of America and ask if we could get a coupon to help offset some of the cost. We called and they did their magic and was able to get the repairs totally covered! We were entirely pleased, as we always are, with the service from everyone at Center Subaru from Xylina, our service concierge to Chris, our mechanic. They are a big part of why we continue to have our vehicle serviced at Center Subaru. More
by Mapia101
Employees Worked With
Chris the mechanic, Xylina Soto
February 23, 2019
Smooth Service I brought my car in for service and Brenda made sure my expectations were met. After I left my car I forgot to mention that it needed a good wash to g I brought my car in for service and Brenda made sure my expectations were met. After I left my car I forgot to mention that it needed a good wash to get the road salt off of it. I called Center Subaru, and Liza made sure Brenda knew of the change. My car was ready on time. No fuss, no problem. More
by Brian
Employees Worked With
Liza Wynne, Brenda Camacho
February 22, 2019
Lease and finance I believe i set a record working with Center Subaru. I recently leased and Ascent and financed an Impreza and spent about 4 hours in total doing so. T I believe i set a record working with Center Subaru. I recently leased and Ascent and financed an Impreza and spent about 4 hours in total doing so. The staff was very helpful and friendly. This was my first time buying and leasing a brand new car. Mike has made this my best car buying experience. I have never seen anyone move so fast to make sure everything gets taken care of. I have purchased used vehicles in the past with other dealers but i highly doubt i will be shopping with anyone else in the future other than Center Subaru. Thank you. More
by Josh
Employees Worked With
Mike Persechino, Andy Maiolo, Joe Cabrera, Greg Shenas
